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Searched for: flexus
04 Nov 2021 23:31
  • lantern71
  • lantern71's Avatar

Good to know. Last I could find flexus was using Radium due to pandemic supply chain issues but that was April 2020 and so I sent flexus a message last week asking for specifics about where they sourced and the specific ILD/range but I never heard back.


That was accurate in 2020. At present but the backlog in the ports has made importing Radium a logistical a headache so TG is the primary source. At least that's what I was told.

Despite what the website says, If you want natural talalay you need to contact them and special request.


How'd you find out flexus is shipping blended and not natural? That's disappointing, especially as the flexus website clearly says "100% Natural Talalay and GOLS Certified Organic Dunlop."


I figured it out when checking the product code stamped on the latex. The dunlop was 100% natural though. I don't mind blended talalay but I do wish the website had the correct info. On the flip side, when I was having trouble with my mattress, flexus allowed me to exchange a layer twice without additional cost, which I am grateful for.
04 Nov 2021 08:03
  • iambk
  • iambk's Avatar

Despite what the website says, If you want natural talalay you need to contact them and special request.


How'd you find out flexus is shipping blended and not natural? That's disappointing, especially as the flexus website clearly says "100% Natural Talalay and GOLS Certified Organic Dunlop."
04 Nov 2021 08:01
  • iambk
  • iambk's Avatar

it's 19ild blended from TG. 19 is the target ild with the normal range of +/-2. For now they are not ordering from Radium because of shipping delays.


Good to know. Last I could find flexus was using Radium due to pandemic supply chain issues but that was April 2020 and so I sent flexus a message last week asking for specifics about where they sourced and the specific ILD/range but I never heard back.

from April 2020 www.themattressunderground.com/mattress-forum/index/flexus-f/22887-100-natural-talalay-global-talalay-radium-or-both#84653:

Hello,

We usually source our natural Talalay from both companies. But, under the current Covid-19 situation we are only sourcing from Radium at the moment. We currently have available 22 ILD, 28 ILD, and 36 ILD in the Radium Talalay.

03 Nov 2021 22:47
  • lantern71
  • lantern71's Avatar


If flexus is currently using talalay global then I'd like to know what ships for their 20ILD latex on their website because the talalay website shows 19 and 24 but not 20
www.talalayglobal.com/products/mattress-cores/

And Radium natural talalay is 17.5/18 (N5) and 22.5/23 (N6S) so if flexus is currently using radium then is it the N5 or the N6S?

I know these ILD numbers are +/- 2.5 but 17.5 vs 22.5 avg might make a difference, even if only small.


it's 19ild blended from TG. 19 is the target ild with the normal range of +/-2. For now they are not ordering from Radium because of shipping delays. Despite what the website says, If you want natural talalay you need to contact them and special request.
03 Nov 2021 16:25
  • datrumole
  • datrumole's Avatar

you receive your 24ild layer yet? if so, how did it affect your mattress?


i wish, still in transit

If flexus is currently using talalay global then I'd like to know what ships for their 20ILD latex on their website because the talalay website shows 19 and 24 but not 20
www.talalayglobal.com/products/mattress-cores/

And Radium natural talalay is 17.5/18 (N5) and 22.5/23 (N6S) so if flexus is currently using radium then is it the N5 or the N6S?

I know these ILD numbers are +/- 2.5 but 17.5 vs 22.5 avg might make a difference, even if only small.


often times i see them say 19/20 interchangeably, could just be a typo, might want to reach out to henry at flexus and ask him
03 Nov 2021 16:14
  • iambk
  • iambk's Avatar

I'm interested in what you find out because it's a big gap between 19ILD and 28ILD so it would be nice to source the 24ILD to allow more flexibility when designing DIY setups.


called just about everyone on the vendor list, and Henry from Flexus is top tier! he's going to add a blended 24ILD to his next order

he's going to confirm with his sales rep that Talalay Global is still making it/availability, but sometime mid-end of next week he's putting in his next order

i'll follow up here if there are any issues he reports, fingers crossed


If flexus is currently using talalay global then I'd like to know what ships for their 20ILD latex on their website because the talalay website shows 19 and 24 but not 20
www.talalayglobal.com/products/mattress-cores/

And Radium natural talalay is 17.5/18 (N5) and 22.5/23 (N6S) so if flexus is currently using radium then is it the N5 or the N6S?

I know these ILD numbers are +/- 2.5 but 17.5 vs 22.5 avg might make a difference, even if only small.
02 Nov 2021 20:03
  • NikkiTMU
  • NikkiTMU's Avatar
Hi pcg2k (and all!)

Thanks for the update. We're so glad to hear you're enjoying your Flexus mattress.

I am just dropping a note to let everyone know we are also pro-actively reaching out to Flexus to see what may be the hang up in terms of shipping and delayed contact, and to keep Flexus informed as to current consumer pain points faced when purchasing with them.

Hopefully we will be in touch soon.

NikkiTMU
01 Nov 2021 22:00
  • lantern71
  • lantern71's Avatar
i'm 6'1 normal BMI. For what it's worth i had the following experienece:

1) 3" 19ild Tal / 3" 28ild Tal / 3" 36ild Dunlop
19ild talalay on top was too soft to support my lumbar when sleeping on my back. On my side I went through the 19ild and got shoulder pressure from the firmer layers below.

2) 3" 28ild Tal \ 3" 19ild Tal \ 36ild Dunlop
28ild Talalay on top is a little too firm when on my back but I can deal with it with the right pillow. Feels fine on my side.

3) 3" 28ild Tal \ 3" 19ild Tal \ 3" 32 ild Dun \ 3" 36ild Dun
too soft for proper support

4) 3" 19 ild tal \ 3" 28 ild\ 3" 28ild Tal \ 3" 36ild Dun
just a bit too soft to support my lumbar area but surprisingly it was better than setup #3. Felt fine on my side.

I am waiting to receive 3" 24ild blended talalay in the hope it will be a middle ground between setup #1 and #2.

AZ Premium Mattress offers 24ild blended talalay or you can special order from Flexus Comfort. You could also try Sleep EZ to see if they will special order. Foam Sweet Foam carries 23ild dunlop as well. Best reutrn policy would be ordering a complete mattress so you can take advantage of the options for layer exchange or a complete return, minus a small fee.
28 Oct 2021 14:24
  • PK
  • PK's Avatar
Hey Jessica,

You're right it shouldn't be that hard to get some sort of update on your purchase. Unfortunetly, this seems to be an ongoing issue with Flexus and their lack of communication with customers. There's a thread about it already on here with people that have had similar issues as you. www.themattressunderground.com/mattress-forum/flexus-f/23666-lack-of-response-after-mattress-purchase?start=0

It's interesting because I've emailed Henry from Flexus two times now about some info on a mattress, last one was just a couple of days ago and he replied right back to me the next day. I've been researching buying a latex mattress and have been contacting the various companies listed on here trying to get more information and to see what they were like. Clearly there is a breakdown of communication though between them and their customers. They should be calling or emailing customers back even if they don't know how much longer it's going to be exactly, just out of courtesy and respect. There's nothing worse than feeling like your being left in limbo and don't have a clue about what's going on. I'm sure things are being really delayed like you said because of the supply chain issues, but that's still no excuse not to get back with people and tell them at least something about what's going on.

Hopefully one of the administrators on here can reach out to them and get ahold of someone at the company so you can find out something soon about your order.

Keep us updated about how things go.
27 Oct 2021 12:15
  • competentcuttlefish
  • competentcuttlefish's Avatar
Just came across this thread, and unfortunately it looks like I'm another data point in the trend. I ordered from Flexus on 10/19 and it hasn't shipped yet. I gave them a call this past Monday and was told it was scheduled to ship "tomorrow" and to expect an email with the shipping confirmation then. It's now Wednesday and nothing.

I totally empathize with anyone involved with getting things from point A to point B right now, but I really wish they were candid about the shipping delays they're experiencing. I would have happily ordered from them a month ago if I knew they were experiencing delays. Continuing to advertise 48 hour shipping is just dishonest at this point, and because of it I'm going to be sleeping on the floor for a while.
21 Oct 2021 09:57
  • megapleb
  • megapleb's Avatar
Update on this. Initial orders were placed on 29 Sep.

The HD36-HQ arrived on 3 Oct and seems pretty good. It's definitely on the firm side, and seems resilient.

Mattress Topper 2" 4lb arrived on 13 October. This is very soft and I sink into it quite a bit even though I'm light. I'm interested to try this as both the top and second comfort layer to see which works best. If you sleep hot you probably won't like this.

Flexus Comfort 2" Talalay - Still not shipped (22 days later), and no response to either of my emails asking when it will ship. Unless you have no concern about timing, I would be very wary of ordering from Flexus. I may cancel this order (not quite sure how I will do that given they don't respond, might have to do a charge back through my credit card).

SleepLikeABear All-Natural Knit Bamboo and Cotton Zipper Cover is due to arrive tomorrow (23 days after order). This took its time, but the company said 15 working days to produce if it's not in stock, and they responded quickly to an email confirming there was no stock, so they managed my expectations.

Once the cover shipped, I didn't want to wait any longer to have a new mattress given the discomfort of my old one, so I ordered Naturally Nestled 100% Natural Latex Mattress Topper on 18 October, which arrived on 21 October. I certainly can't fault their speed. Despite reviews to the contrary, there's an easily detectable odour from the topper which I hope will fade. It's not chemical in nature but it's not pleasant either. I like the softness and bounciness of the latex compared with the memory foam, and there's plenty support but there might not be enough contouring. I'm interested to try this both above and below the memory foam, and if I don't end up cancelling the Flexus Talalay order, how it works both above and below that.

I can't wait for the cover to arrive tomorrow!
13 Oct 2021 17:53
  • megapleb
  • megapleb's Avatar
I wish I had seen this before I placed an order from Flexus. One of the reasons I ordered was because it said shipping within 48 hours. It's been two weeks now, no shipping notification and no response to either of my emails. I'm close to calling my credit card company ask asking for a chargeback.
09 Oct 2021 07:59
  • jendubois
  • jendubois's Avatar
Hello!

We purchased it from Flexus Comfort, and it is natural Talalay. Attached are pics of the topper and the manufacturer's label that is on it.

Because this is a public forum, we've set up a separate email address: [email protected]

Thanks!
07 Oct 2021 18:19
  • NikkiTMU
  • NikkiTMU's Avatar
Hi ParaNeedsMattress.

Welcome to our Mattress Forum. :)

Thank you for sharing your details and your must-haves. I'm going to do my best to address each of your questions/points! Sorry about your quicksand Casper. That does sound uncomfortable!

Setup/returns would be easier to manage than returning individual mattress layers if a DIY build needed modification.


This is certainly true. It can be a bit difficult to return DIY layers, whereas a full mattress will allow for a complete return, exchange, or easier layer exchanges if you find that the comfort layer is too soft/firm, etc.

1. What latex specifications might provide (a) the springiness I need for position changes and (b) my preference for a softer top without the entrapment of memory foam?


The good news is even it its softest form, you're never going to have that "trapped in quicksand" sinking feeling with latex that you get with memory foam. But, given your sleeping profile, I'd agree with your medium/firm preference.

2. Which pocketed coil setup has the best edge support?


Leggett and Platt Quantum Edge coils are a popular option for enhanced edge support. The Flexus Quadra Flex uses this system, as does Sleep EZ's flippable Select Sleep Hybrid .

The Nest Bedding Natural Hybrid Latex uses a reinforced edge coil support system as well.

Is there anything about my condition that makes a DIY setup preferable to a BiB? Given the logistical inconveniences I’m not yet sold.


Not particularly, that I can detect from what you've shared unless you have very specific support needs requiring zoning, or a particular mattress height that makes a DIY a more suitable option, or if you just feel like doing a DIY to tailor each and every aspect of your mattress.

Is it even possible to give a medium-firm mattress a plush feel with a topper? Would that require a layer of foam in the topper or can alternate materials (wool, sheepskin, kapok, etc.) do the same thing?


You absolutely can. You had mentioned sheepskin - that would certainly add some plushness. I think one thing to consider is what you want from that topper. Do you want to sink into it or do you just want a slightly softer feel? If you're looking to sink, you may be most satisfied with a softer latex, but if you're just looking for a little extra cushion, a wool, down, etc. topper can absolutely do that for you.

There is more information about choosing a topper in post #2 here and the topper guidelines it links to which along with a conversation with a reliable and knowledgeable supplier (that can provide you with good information about how their toppers compare to each other or to other toppers they are familiar with that are available on the market) can help you use your sleeping experience as a reference point and guideline to help you choose the type, thickness, and firmness for a topper that has the least possible risk and the best chance for success. A good exchange/return policy can also reduce the risk of an online topper purchase so I would make sure you are comfortable with the options you have available after a purchase just in case the topper you choose doesn't turn out as well as you hoped for.

NikkiTMU
07 Oct 2021 10:25
  • datrumole
  • datrumole's Avatar

called just about everyone on the vendor list, and Henry from Flexus is top tier! he's going to add a blended 24ILD to his next order

he's going to confirm with his sales rep that Talalay Global is still making it/availability, but sometime mid-end of next week he's putting in his next order

i'll follow up here if there are any issues he reports, fingers crossed


Can I assume this will be a 3" blended talalay layer?

Would be a great source if Flexus was willing to go the extra mile to help out customers like that.[/quote]

that is correct, a 3" blended talalay 24ILD, Flexus going the extra mile for sure!!
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