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Searched for: flexus
02 Jul 2021 12:14
  • pdunc
  • pdunc's Avatar
The Maiden Maine is long gone. I’ve had the Flexus mattress for a year and a half. I initially really liked the feel of the latex, just a little concerned on how much it has softened. And thank you, I look forward to hearing from the company rep.
02 Jul 2021 12:06
  • phoenix
  • phoenix's Avatar
Hi pdunc,

Welcome back to our mattress forum all the way back from 2016. :)

I am sorry to hear about the issues you have with your current mattress. Last I've heard from you, you purchased a Royal Maiden Maine mattress. Is this the mattress that sags?

You have posted in Flexus Comfort, but since you have not received a reply for quite a while I stepped in to "bridge the gap". I have also emailed Henry to notify him of your post and even managed to briefly get him on the phone to let him know that are a few posts awaiting his reply. I am not sure why Henry has not answered as of yet but if you are in a hurry we can move your post to another expert or to the general forum. Let us know.

Looking forward to hearing from you.
Phoenix
29 Jun 2021 13:26
  • orlandeau
  • orlandeau's Avatar
Hijacking this thread so that hopefully I could get more help -

Long story short, the bed came in, although one shipment was delayed (not a big deal).
However, the talalay topper is off-size (looks like it might be a full, when it should be a queen), and I had called in to Flexus to address this issue.

I was told to send the pictures in and I'd get a response the same day - I think that was like a week ago. I've tried a few times to restart the email chain, but no response from Henry or James.

Could someone please contact them so I could get this issue addressed? Currently, the very top layer of the mattress is lacking on all 4 sides, so that can very likely cause problems down the line.
(All that being said though, the mattress itself is very nice and comfortable)
28 Jun 2021 21:22
  • bow4iverson
  • bow4iverson's Avatar
Thank you for the response. I found it very easy to read and follow along. You could tell you spend some time developing the answers to your elaborate answers. I ended up going with the
Flexus Comfort
13" NATURAL Latex Mattress

King 76" x 80"

2 Free Pillows
MSRP $2860.00 SALE $2145.00
FREE SHIPPING IN
THE CONTINENTAL US
SHIPS IN 48 HRS
MATTRESS CONFIGURATION (What’s This?)

Soft - 100% Natural Talalay
Medium - 100% Natural Talalay
Medium 100% Natural Dunlop
X-Firm 100% Natural Dunlop

Super excited waiting for the bed to arrive !

With everyone's help. this was a no brainer.

Do me right FlexusComfort - Let's get a good quick shift with all parts intact and no damaged. Thank you!
26 Jun 2021 11:49
  • Sensei
  • Sensei's Avatar
Hey EvanTex,

Welcome to The Mattress Underground :) ! My apologies for the delayed response, its been a little busy on the forum these days, and thanks for your question.

I've been searching for a new mattress for a year now, off and on due to the pandemic. Found one that I liked at a local shop but the store went out of business between when I tried it (prepandemic) and when I called them a few months later (July 2020). So switch to trying a few delivered ones that have been recommended on here that just ended up not being good fits for me.


I'm sorry to learn that the local shop closed its doors before your purchase, Evan. So many small businesses (as well as people) where devasted by the early and lasting effects of COVID-related illness and shutdowns; it has been a truly "unprecedented" time in history. Sorry to hear also that the mattresses you found here were not a good fit as well. What mattress were you using before and how old was it? What size mattress are you purchasing?

This past weekend, I stumbled upon a Naturepedic store to try out mattresses, and really liked their EOS Pillowtop (soft latex layer, medium latex layer, and firm coils). But I'm looking for alternatives to it due to the price and am looking for alternatives ideally closer to $1.5k or less but I'd take anything sub or possibly around $2k.

I just can't justify the Naturepedic price of $3.6k (with 15% discount). I can afford to buy it without credit but it just seems absurd as I doubt I'll keep it for the full 20 year warranty since I'm currently single and would ideally like to get find a partner and would probably invest in a bigger than queen mattress at that point. Plus just cause I can afford it, doesn't mean that I should buy it either.


There are other high quality/ better mattresses available with similar designs. Have you considered consulting one of our trusted members to construct a mattress based on the EOS Pillowtop model?

Sleep EZ 360 Hybrid Pillowtop with medium latex and an additional soft dunlop topper seems similar to the EOS Pillowtop layout that I liked. However I'm a bit hesitant after the two bed in a boxes I've tried before weren't for me personally (Flexus Hybrid—didn't like the zoned coils or talalay—and the Sleep On Latex Medium—was definitely closer but wanted a firmer foundation/softer top I think plus prefer dunlop). I'm 6', 180, and a combo stomach/side sleeper but mostly on stomach.


Thanks for your support of our trusted member program :) . While these two models were not a fit for your preferences, it does seem that you're closer to identifying a match. As a mainly stomach sleeper, a dunlop latex hybrid with a 2" comfort layer over pocket coils could be a better choice for you. Just curious: what about the zoned coils did you not like in particular? That is often a good support core choice for stomach/ combination sleepers who prefer a firmer support feel. Looking forward to your updates ;) .

Thanks,
Sensei
24 Jun 2021 13:35
  • scrg51
  • scrg51's Avatar
Thank you for your help! Greatly appreciate you taking the time to respond to my long inquiry.
21 Jun 2021 14:04
  • EvanTex
  • EvanTex's Avatar
I've been searching for a new mattress for a year now, off and on due to the pandemic. Found one that I liked at a local shop but the store went out of business between when I tried it (prepandemic) and when I called them a few months later (July 2020). So switch to trying a few delivered ones that have been recommended on here that just ended up not being good fits for me. This past weekend, I stumbled upon a Naturepedic store to try out mattresses, and really liked their EOS Pillowtop (soft latex layer, medium latex layer, and firm coils). But I'm looking for alternatives to it due to the price and am looking for alternatives ideally closer to $1.5k or less but I'd take anything sub or possibly around $2k.

I just can't justify the Naturepedic price of $3.6k (with 15% discount). I can afford to buy it without credit but it just seems absurd as I doubt I'll keep it for the full 20 year warranty since I'm currently single and would ideally like to get find a partner and would probably invest in a bigger than queen mattress at that point. Plus just cause I can afford it, doesn't mean that I should buy it either.

Sleep EZ 360 Hybrid Pillowtop with medium latex and an additional soft dunlop topper seems similar to the EOS Pillowtop layout that I liked. However I'm a bit hesitant after the two bed in a boxes I've tried before weren't for me personally (Flexus Hybrid—didn't like the zoned coils or talalay—and the Sleep On Latex Medium—was definitely closer but wanted a firmer foundation/softer top I think plus prefer dunlop). I'm 6', 180, and a combo stomach/side sleeper but mostly on stomach.
19 Jun 2021 09:19
  • janet444
  • janet444's Avatar

Thanks for your support of trusted member Gardner Mattress and congrats on your new mattress purchase! We look forward to your future review of your Comfort Support mattress following a sleep trial adjustment period. Did it arrive yet?


No, Gardner makes the mattresses to order, so it's scheduled to arrive on Wed., June 30. :)

I am happy to hear that you had good customer service experiences with Gardner Mattress and Flexus Comfort ; both manufacturers are extremely experienced and knowledgeable of their products, as well as customer-centric focused. Their genuine concern for their customers' satisfaction and attention to detail does set them apart from other mainstream retail showrooms; indeed, TMU's trusted members are most pleasant to work with overall.


Yes, I was impressed when I asked James at Flexus if I had to wait the full 30 days. He said it was fine and that they wanted me to feel good. This was a much better experience than the last time I returned a mattress. He warned me about the $99 return fee, which I appreciate. I told him I was aware of it and that I preferred paying a return fee and having the return handled properly. It's scheduled to be picked up on Monday, June 28, so I'll only need to sleep in the other room (with an old mattress) for two nights, which is perfect.

Good call trying the same model at multiple locations, Janet :) . The more independently your body can verify that the mattress is agreeable for your comfort and support needs , the better the chances are that it will be a good fit for you.


Yes, hopefully I've learned from my mistakes and third time's the charm. ;)

Thanks very much for your help!

Janet
18 Jun 2021 08:29
  • Sensei
  • Sensei's Avatar
Hey Janet,

Thanks for your response :) .

I'll try to remember to write a message about Gardner after I have the mattress (which will be delivered on June 16, yay!).


Thanks for your support of trusted member Gardner Mattress and congrats on your new mattress purchase! We look forward to your future review of your Comfort Support mattress following a sleep trial adjustment period. Did it arrive yet?

I do want to say that both Gardner and Flexus were wonderful regarding the situation. James at Flexus was very helpful and clearly cared more about my satisfaction than about getting me to keep the mattress. Erik at Gardner's Newton store was very helpful and knowledgeable. Also, both were very kind as I worked on dealing with this situation. I also enjoyed my previous visits to Gardner's Woburn store, where Court was patient and amiable. Both stores are in Massachusetts and there is another showroom in Salem, MA - a beautiful town, but harder to get to from where I am.


I am happy to hear that you had good customer service experiences with Gardner Mattress and Flexus Comfort ; both manufacturers are extremely experienced and knowledgeable of their products, as well as customer-centric focused. Their genuine concern for their customers' satisfaction and attention to detail does set them apart from other mainstream retail showrooms; indeed, TMU's trusted members are most pleasant to work with overall.

I'm glad I tried the same bed at two different locations, because that means it was not the exact same bed and I felt so comfortable on both - I even found myself sighing a couple of times, a sure sign that my body is on board with my brain's decision.


Good call trying the same model at multiple locations, Janet :) . The more independently your body can verify that the mattress is agreeable for your comfort and support needs , the better the chances are that it will be a good fit for you.

I got the Comfort Support mattress, which I think it from the traditional collection. This one has many options, but I got the 3" plush Talalay latex over pocketed coils. Here's a link to the Comfort Support mattress:

www.gardnermattress.com/product/comfort-support-mattress/


Excellent choice with the Comfort Support model! Looking forward to hearing your future updates and hoping that this mattress provides the balance of shoulder and hip sink that you're looking for.

Thanks,
Sensei
16 Jun 2021 09:14
  • Sensei
  • Sensei's Avatar
Hey scrg51,

Welcome to The Mattress Underground :) ! Nice to meet you and thanks for your question.

Hello! I am new to this forum, and am not entirely sure who to ask, or even if there is a best location to post this question, so I apologize in advance!

I recently purchased the Quadraflex Hybrid Mattress from Flexus Comfort within the last 10 months, and have been enjoying it immensely. I never realized, however, how heavy it would be!


Congrats on your new mattress purchase from expert trusted member Flexus Comfort :) ! I regard them highly for their knowledge and experience, both in the latex category, as well as Double Sided Mattress category. FC has an excellent customer support team for helping with your post-sale needs too. Indeed; hybrid mattresses including latex layers can be quiet heavy, especially when relocating to another part of your home or elsewhere that involves physically breaking down and resetting the entire bed.

That being said, I will need to put the mattress (pocket coil, talalay layer) and the base into storage. Not sure if it's temp controlled or not -- so I wanted to ask if anyone could advise me on the following questions:

1. When the mattress was first delivered, it was sent over in a vacuum sealed/rolled form. I'm assuming the latex talalay layer came rolled seperately from the pocket coil part of the mattress (which I do recall being rolled up). If I am storing it, should I attempt to do so in the same way they were delivered?


What size mattress did you go with? How long do you plan to store your mattress? Regarding the mattress's original compressed shipping state, there is no straight forward way to repack the mattress in a similar manner to how it arrived. To make moving the latex layer easier, it can be folded and vacuum sealed using moving bags found at rental moving equipment; however, vacuum sealing of latex is not recommended for long periods of time as it may not return to its optimal shape afterwards.

2. Is there a 'best' way to move these to storage? Rolling, trolley, dragging (joking about the last one)....


That depends; will you have a moving company deliver your mattress to the storage facility along with other furniture? Will friends be helping out instead? A mover can handle the mattress differently than some neighbors and a pickup truck. You can roll the latex layer, secure it in plastic and bind it with packing tape for transport, the mattress can covered in plastic and sealed with packing tape as well, and can travel on its side. If you plan to store the mattress for any length of time, you'll need to unroll the latex layer and repackage it again so that it can be stored flat.

3. Is there a difference in length of time these can be stored if it's stored in a temp controlled unit vs non-temp controlled unit?


Generally speaking, a latex hybrid mattress can be stored for 3 or so months; however, I would verify that storage time length with Flexus Comfort, as they know their components and product design better than anyone else. There should be no problem whether your storage unit is temperature-controlled or not, but you could ask FC if a temperature-controlled environment provides for a longer storage period.

4. I reached out to a '"Henry" from Flexus, and he advised the following:
- Springs/Pocket coil can be laid on its side, covered in plastic for a couple months without issue
- The latex layer should be stored flat, covered in plastic -- if compressed, should not exceed 14 days.
Could someone please advise and/or confirm if the information he provided is accurate? I don't want to mess up the coils, nor the quality of the latex layer. This will help me to understand how long I can keep these in storage before the quality of the mattress/latex starts to experience any type of issues.


"Henry" is the owner of Flexus Comfort, so you can absolutely trust his counsel with regard to your questions. It seems as though you have posed these questions to him and he has responded appropriately. Good luck with your move and let us know how your Quadra-Flex Hybrid enjoyed its storage and travelling experience ;) .

Thanks,
Sensei
16 Jun 2021 08:51
  • janet444
  • janet444's Avatar
I'll try to remember to write a message about Gardner after I have the mattress (which will be delivered on June 16, yay!).

I do want to say that both Gardner and Flexus were wonderful regarding the situation. James at Flexus was very helpful and clearly cared more about my satisfaction than about getting me to keep the mattress. Erik at Gardner's Newton store was very helpful and knowledgeable. Also, both were very kind as I worked on dealing with this situation. I also enjoyed my previous visits to Gardner's Woburn store, where Court was patient and amiable. Both stores are in Massachusetts and there is another showroom in Salem, MA - a beautiful town, but harder to get to from where I am.

I'm glad I tried the same bed at two different locations, because that means it was not the exact same bed and I felt so comfortable on both - I even found myself sighing a couple of times, a sure sign that my body is on board with my brain's decision. ;-)

I got the Comfort Support mattress, which I think it from the traditional collection. This one has many options, but I got the 3" plush Talalay latex over pocketed coils. Here's a link to the Comfort Support mattress:

www.gardnermattress.com/product/comfort-support-mattress/

Thanks for your help, Sensei!

Janet
16 Jun 2021 08:12
  • Sensei
  • Sensei's Avatar
Hey Janet,

Thanks for your reply and updates :) .

One thing this experience has highlighted to me is the importance of actually lying down on the bed, while also paying attention to the components. I've learned so much from this website. Just from reading it, I had a sense that I would probably prefer latex over pocketed coils and I was right. But I still needed to actually try a bed out.


Thanks for underscoring the importance of showroom visits and mattress testing, Janet :) . It's not the easiest process and often requires planning and travel; however, there really is no other way to understand what different mattress models of similar constructions would feel to you otherwise. In your case, you were comparing 2 closely related models and the testing provided invaluable tactile information for making a final choice.

I know that it would cost less to get a topper from Flexus, but after trying two beds that I purchased online, I'm ready to switch to the Gardner bed. This is especially true, given the fact that I purchased the softest layer to begin with. I was just about to call them when I got notification of a reply to this message. I know they ask us to try the bed for 30 days before returning, and I think that's fair, but I'm still so uncomfortable in this bed (due to my own individual needs and not due to any issues with the mattress) that I'm hoping they will make an exception.


Congrats on your new mattress purchase from trusted member Gardner Mattress :) ! Did you go with a model from the Natural Sleep Collection or their Traditional Mattress Collection? I'm sorry to hear that things didn't work out with your FC Quadra-Flex mattress and hopefully your new one will be a better fit. Do keep in mind that during the first 30-60 days, not only will your body begin to conform to a different comfort and support feel, but also the newly manufactured mattress will experience a "breaking in" period of sorts and will usually feel a bit firmer in the beginning as it adapts to the user. Feel free to check back later and update the forum on your experience with your Gardner for those following your research, you'll want to start a new topic once you achieve a happier ending… ;) .

Sensei
13 Jun 2021 11:12
  • scrg51
  • scrg51's Avatar
Hello! I am new to this forum, and am not entirely sure who to ask, or even if there is a best location to post this question, so I apologize in advance!

I recently purchased the Quadraflex Hybrid Mattress from Flexus Comfort within the last 10 months, and have been enjoying it immensely. I never realized, however, how heavy it would be! That being said, I will need to put the mattress (pocket coil, talalay layer) and the base into storage. Not sure if it's temp controlled or not -- so I wanted to ask if anyone could advise me on the following questions:

1. When the mattress was first delivered, it was sent over in a vacuum sealed/rolled form. I'm assuming the latex talalay layer came rolled seperately from the pocket coil part of the mattress (which I do recall being rolled up). If I am storing it, should I attempt to do so in the same way they were delivered?
2. Is there a 'best' way to move these to storage? Rolling, trolley, dragging (joking about the last one)....
3. Is there a difference in length of time these can be stored if it's stored in a temp controlled unit vs non-temp controlled unit?
4. I reached out to a '"Henry" from Flexus, and he advised the following:
- Springs/Pocket coil can be laid on its side, covered in plastic for a couple months without issue
- The latex layer should be stored flat, covered in plastic -- if compressed, should not exceed 14 days.

Could someone please advise and/or confirm if the information he provided is accurate? I don't want to mess up the coils, nor the quality of the latex layer. This will help me to understand how long I can keep these in storage before the quality of the mattress/latex starts to experience any type of issues.

Thank you very much!
12 Jun 2021 19:16
  • NikkiTMU
  • NikkiTMU's Avatar
Hi Padillam5.

Congratulations on your new Flexus hybrid!

With regards to a breathable mattress cover, you may be interested in this forum topic and comprehensive reply by Phoenix .

And touching on quality, breathable bedding... bedding made from natural fibers or viscose materials (like bamboo) will also tend to be cooler than synthetic fibers and linen sheets along with silk are probably the coolest of all the natural fibers for those where the sleeping temperature is a main priority.

Since bedding is not our expertise, I am unable to point you in the direction of any particular brand, but I do hope this helps!

NikkiTMU
12 Jun 2021 11:57
  • janet444
  • janet444's Avatar
Thank you, Sensei!

I called Gardner Mattress and then yesterday, I visited another one of their showrooms. With the experiences I've had with beds, and with the issues I've had with my back, with the sleep apnea, and with the pain in my hips and shoulders when I sleep on my side, I decided that it's essential that I get the bed that I tried and loved, but because it was more than I had planned to spend, I wanted to try it one more time. After trying it again yesterday - and really taking my time to be sure - I still love it. A couple of times I even sighed - a sure sign that my body is saying "Yes, Janet, get THIS mattress!" :lol:

Also, I just happened to unzip the QuadraFlex again this morning to feel that latex layer after having tried Gardner's mattress. I realized that it definitely does have springiness and bounce, at least when I squish it in my hands. It's just not translating into that feel when I lie on it, unfortunately. It does feel spongier than what I was expecting after trying Gardner's similar mattress. I will say, the angel food cake comparison is apt here. I guess it's just a different type of Talalay, although they are clearly both using excellent, certified Talalay latex.

One thing this experience has highlighted to me is the importance of actually lying down on the bed, while also paying attention to the components. I've learned so much from this website. Just from reading it, I had a sense that I would probably prefer latex over pocketed coils and I was right. But I still needed to actually try a bed out.

I know that it would cost less to get a topper from Flexus, but after trying two beds that I purchased online, I'm ready to switch to the Gardner bed. This is especially true, given the fact that I purchased the softest layer to begin with. I was just about to call them when I got notification of a reply to this message. I know they ask us to try the bed for 30 days before returning, and I think that's fair, but I'm still so uncomfortable in this bed (due to my own individual needs and not due to any issues with the mattress) that I'm hoping they will make an exception.

Thanks for your reply!

Janet
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