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Whan does the Warranty Begin? 12 Apr 2022 12:14 #1

  • tadoty
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Another question for you since you seem to be the most knowledgeable I've spoken to:

If a dealer is buying the Leggett & Platt beds in multiple units, AKA the "Brick & Mortar" models...when does the Warranty begin? When the bed leaves the factory or when it arrives at my house?

I found a few people complaining that they bought a bed that had a manufacture date of over a year ago. When they tried to get something repaired they found out the first year coverage (when all parts and labor are free) had expired.

What has been your experience?

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Whan does the Warranty Begin? 12 Apr 2022 12:28 #2

  • Richmond Bedding
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I've heard the same story a few times, ESPECIALLY about beds other than Leggett & Platt.

To be honest, I've never experienced this, but then again I don't sell the Brick & Mortar models. I can see where some warranties might start from the date of manufacture. I've seen that on a few products other than adjustable beds.

If the manufacturer makes an update on the parts, electronics, or programming this week I want my customers to get the latest units available. By offering the E-Commerce models our customer's beds are made just after they place the order. Then it's shipped directly to their home and they ALWAYS get the latest. The units haven't been sitting in a warehouse for who knows how long. I would definitely insist on knowing the date of manufacture on what I was considering.

Service centers use the Serial Numbers to pinpoint the date of manufacture. When our customers call in and provide their Serial Number the date they received the bed and the date the bed left the factory are VERY close to each other. A lot of these issues are caused by dealers who don't really want to help with problems after the sale, after they have your money.

This business is like a lot of others. Buy the Seller first, then the Product!
Tim Hiles ~ Richmond Bedding
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