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Desperately seeking mattress help 12 Aug 2020 14:16 #11

  • Dementediver
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Hello. I cannot speak to the comfort level of the mattresses you are researching. However, I have dealt with the parent company of Nectar and have had zero problems. I am in the process of returning a DreamCloud mattress to them and the process could not have been more simple. The mattress started to get a bit too soft for me as I suffer from chronic low back pain and need something a bit firmer. I also own a Nectar for a guest room. Not used very often so cannot provide great feedback on durability, etc. I also bought a Nectar for my mom. It was too firm but with a 2" soft Latex topper she loves it.

I have read many negative reviews on shipping delays and return hassles for DreamCloud and Nectar. Maybe I have been lucky but there were no shipping delays with any of the mattresses and as stated above, the return I am in the process of could not be more simple. I requested the return this past Saturday. They responded back same day on what I needed to do. On Tuesday I received an email that the return was approved and I will be contacted by a third party donation service within 3-5 days to pick up the mattress. So, I wouldn't shy away from them because of customer service.

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