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Unable to decided between two mattresses 09 Sep 2019 22:26 #1

  • jwblue
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I have been having difficulty finding a mattress. I have already lost $5,000 due to buying the wrong mattress.

I have narrowed down my next purchase to two mattresses I found at a regional mattress store in Southern California called Ortho Mattress.

The brand is Aireloom and the two mattresses are made only for Ortho Mattress.

My first question is how mattresses made for specific retailers compare to the ones sold directly from the manufacturer?

These are the two mattresses I am trying to decide between with the pros and cons. I have read there are a lot of benefits to adjustable beds so I would like to get one.

Playa Vista- This is a thicker mattress then the other one I am considering. When it is flat it feels great. However when on an adjustable bed it is not comfortable.

Culver - This one does not have as much padding as the Playa Vista. When it is flat it is not comfortable at all. When it is on an adjustable bed it is comfortable. However it is slightly less comfortable compared to the Playa Vista when the Playa Vista is flat.

Not sure which mattress to chose. I really want the benefits of the adjustable bed but not sure if I should give up a small amount of comfort to have one.

Ortho Matress does offer a $99.00 exchange which would be an option. I would prefer to make the right decision the first time.

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Last edit: by jwblue.

Unable to decided between two mattresses 10 Sep 2019 05:46 #2

  • Sweet Dreams
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@jwblue - Sorry to hear about the problem you've had in finding a mattress which meets your needs. In order for some of the experts here to provide you with their suggestions it would be helpful to have some further details.

First of all would be your size, weight, and preferred sleeping position. What was the previous mattress you bought that turned out to be "the wrong mattress" and what about it wasn't right for you? When you describe the new models you're considering as uncomfortable in certain positions what specifically are you referring to... i.e. do you mean they're too firm, are you experiencing a lack of support, back pain, etc?

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Unable to decided between two mattresses 10 Sep 2019 06:48 #3

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@jwblue - Sorry to hear about the problem you've had in finding a mattress which meets your needs. In order for some of the experts here to provide you with their suggestions it would be helpful to have some further details.

First of all would be your size, weight, and preferred sleeping position. What was the previous mattress you bought that turned out to be "the wrong mattress" and what about it wasn't right for you? When you describe the new models you're considering as uncomfortable in certain positions what specifically are you referring to... i.e. do you mean they're too firm, are you experiencing a lack of support, back pain, etc?


- I am 6'0 and weigh 140. Slender.
- Prefer to sleep on back and side 50%/50%.
- Previous mattress that did not work was a Savvy Rest Infinity Spring (spring with dual latex). Gave back pain.
- With the mattresses I am considering the Play Vista with adjustable bed is too firm when adjusted. When flat it is comfortable. With the Culver it is too soft when flat. When adjusted it is comfortable.

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Unable to decided between two mattresses 10 Sep 2019 07:40 #4

  • Luma Sleep
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Hello jwblue,

Thanks for reaching out to Luma Sleep via The Mattress Underground!
To answer one of your initial questions, many mattress manufacturers provide the larger brick-and-mortar retailers with unique model names. This is an old-school tactic to prevent product comparison as well as enable the retailer to make sales claims that cannot be cross-shopped.
Chances are the Play Vista and Culver models are unique to Ortho Mattress from Aireloom.
1. You should not have to compromise to have the features/benefits of an adjustable bed base.
2. Not only will you have a $99 fee for an exchange, you will likely be tied to Ortho for the total purchase amount meaning you will not be able to get your money back, but will have to apply it to another model/brand at Ortho Mattress. Before you purchase, make sure you know all your options post-purchase.
Ortho Mattress provides no meaningful specification information on either model, so it is virtually impossible to identify why your retail showroom feel experiences differs with each. You may be able to get some details verbally from the Sales associate at Ortho but this information may not be factual as RSA's are motivated to close the sale.
With the high prices you are considering paying for your mattress, you deserve to have it work perfectly in any position. This may mean going to a different mattress at Ortho or going to a different retailer. Otherwise, you will be making an expensive compromise.
Hope this helps.

Team Luma
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Unable to decided between two mattresses 10 Sep 2019 08:24 #5

  • Sweet Dreams
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While Aireloom makes some beautifully finished mattresses, as Luma Sleep explained they're not very transparent regarding the materials used in their specific designs. They are quite expensive as you've seen but if you do a search on Aireloom you'll find many owners that ended up being very disappointed in their longevity and durability. They often have a great feel when new but that seems to be short lived which would likely be due to their use of lower density comfort foams.

Regarding the use of an adjustable base, I find that they're best suited for back sleeping. When I switch to a side sleeping position I have to set it back to flat or with only a very slight incline of the top portion to avoid waking up in a very uncomfortable position with back pain. So you should take that into consideration when deciding whether to go with an adjustable base, although they can be very comfortable and convenient when lying in bed to read or watch TV.

I hope you can find a better solution to your needs than either of the two Airelooms you mentioned since each seems to only be comfortable in a specific configuration (either only flat or adjusted.) Especially at the prices you're considering you should be able to find a comfortable solution in either a flat or adjusted position as Luna Sleep also stated. You may want to consider working with them to see what type of setup they'd suggest to best meet your preferences.

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Last edit: by Sweet Dreams.

Unable to decided between two mattresses 10 Sep 2019 12:08 #6

  • jwblue
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Hello jwblue,

Thanks for reaching out to Luma Sleep via The Mattress Underground!
To answer one of your initial questions, many mattress manufacturers provide the larger brick-and-mortar retailers with unique model names. This is an old-school tactic to prevent product comparison as well as enable the retailer to make sales claims that cannot be cross-shopped.
Chances are the Play Vista and Culver models are unique to Ortho Mattress from Aireloom.
1. You should not have to compromise to have the features/benefits of an adjustable bed base.
2. Not only will you have a $99 fee for an exchange, you will likely be tied to Ortho for the total purchase amount meaning you will not be able to get your money back, but will have to apply it to another model/brand at Ortho Mattress. Before you purchase, make sure you know all your options post-purchase.
Ortho Mattress provides no meaningful specification information on either model, so it is virtually impossible to identify why your retail showroom feel experiences differs with each. You may be able to get some details verbally from the Sales associate at Ortho but this information may not be factual as RSA's are motivated to close the sale.
With the high prices you are considering paying for your mattress, you deserve to have it work perfectly in any position. This may mean going to a different mattress at Ortho or going to a different retailer. Otherwise, you will be making an expensive compromise.
Hope this helps.

Team Luma

While Aireloom makes some beautifully finished mattresses, as Luma Sleep explained they're not very transparent regarding the materials used in their specific designs. They are quite expensive as you've seen but if you do a search on Aireloom you'll find many owners that ended up being very disappointed in their longevity and durability. They often have a great feel when new but that seems to be short lived which would likely be due to their use of lower density comfort foams.

Regarding the use of an adjustable base, I find that they're best suited for back sleeping. When I switch to a side sleeping position I have to set it back to flat or with only a very slight incline of the top portion to avoid waking up in a very uncomfortable position with back pain. So you should take that into consideration when deciding whether to go with an adjustable base, although they can be very comfortable and convenient when lying in bed to read or watch TV.

I hope you can find a better solution to your needs than either of the two Airelooms you mentioned since each seems to only be comfortable in a specific configuration (either only flat or adjusted.) Especially at the prices you're considering you should be able to find a comfortable solution in either a flat or adjusted position as Luna Sleep also stated. You may want to consider working with them to see what type of setup they'd suggest to best meet your preferences.


Great information. Thank you.

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Unable to decided between two mattresses 23 Jan 2020 08:32 #7

  • eileenmarie46
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I am sleeping on a Beautyrest Black L- Class Medium. It is too firm for my neck and shoulders; back support good but I want something with pressure point relief; so I ordered a Plushbed Cool Bliss 12 inch gel and latex mattress - for soft relief and back support. I need both. Wondering if the Cool Bliss is all it is hyped up to be. I am out 3 K with getting rid of this beautyrest black 14.5 inch big firm mattress. Help! The bed in a box is due to ship- I have been on the beautyrest for two weeks- do not see it giving much more shoulder relief bit worried the cool bliss may not give me enough lumbar support. Heard the latex does lift the back up. I am out 6k in my terrible 2019 mattress mistakes search. I want the cool bliss to be the just right for me.

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Unable to decided between two mattresses 23 Jan 2020 09:54 #8

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I meant to say I have a Beautyrest Black K-Class Medium 3K price tag. UGH.

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Unable to decided between two mattresses 23 Jan 2020 11:04 #9

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eileenmarie46 - Sorry to hear about your mattress issues so far, and I hope that the PlushBeds Cool Bliss will work out well for you. Unfortunately there's not really any way to accurately predict how well it will meet your needs other than by you sleeping on it. I've dealt with PB and while I found them to be a reputable company you should be fully aware of their return policy which differs from most other online bed companies.

If the mattress doesn't work out for you within the trial period's return window they will arrange to have a trucking company come and pick up the mattress. The service will only come to your curbside (they won't come into your home to get the mattress or help you move it outside) and make the pickup there. PB also requires you to purchase a suitably sized mattress shipping box for the return shipment since you cannot recompress it to be able to reuse the box it was shipped to you in. You are then responsible for getting the mattress into the full sized box you purchase and moving that to the curb for the scheduled truck pickup.

Quite a bit more involved than with most other companies who generally arrange for an in home pickup. Just thought you should be aware of this in case it doesn't work out to your satisfaction, but hopefully it will.

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Unable to decided between two mattresses 23 Jan 2020 13:30 #10

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Thanks. I just asked their customer service rep and she said I don't have to box it up. UGH. I sure hope it works out as well. All the reviews I read said it was a super great mattress, except for one review on Amazon that said it was not good for side sleepers and I am a side sleeper.

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