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Anyone own a techno gel mattress? 01 May 2014 03:14 #21

  • dee rose
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Have now been sleeping on our new Sleepmaker Chiro Ultimate Dream (Australian made) for about 2 months. I will provide feedback but thought this is probably not the appropriate thread for it since this about the techonogel. See my thread " Sleepmaker Chiro Ultimate Dream ".

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Last edit: by phoenix. Reason: link added

Anyone own a techno gel mattress? 30 Nov 2014 22:05 #22

Not so great!!! We bought the latest( ? 2014 ) top of the range (?) 'anatomic' Technogel mattress and a recommended slatted base 6 weeks ago here in Perth Australia.
We paid over $5000 for the mattress and base. We were both impressed for about 5 days and then the fun (NOT!) began. We turned the mattress as directed and had a few more ok nights sleep but then noticed the gel flattened and the surface become harder followed by a lack of spine support.
Having paid so much (we thought we were buying a very good bed that would last a long time), we were both reluctant to concede the mattress is not good.
I have a bad back but my husband does not and yet BOTH of us are waking up in pain and can't wait to get out of the bed! For me in particular, the pain is all night long and I'm worse after waking than when I went to bed.
The main issue is that the mattress sinks and we both feel we are sleeping in a hammock. The heavier parts of the body seem to sink so much that the lighter parts are pushed up ie on my back which sinks, my lighter arms and shoulders curl forward causing, thoracic shoulder blade and neck pain. Both of us feel there is no support in the spine what so ever from the mattress now that we have slept on it for 6 weeks. The once buoyant top layer seems to have compressed and is now dense and hard so, many pressure points felt.
I'm so annoyed and have contacted Snooze (the store we bought from) and they have teed up for a rep from technogel to come by tomorrow 'to assess' if it is a manufacturers fault or not. The warranty seems short to me upon reading it and says that "body impressions are normal" while the mattress conforms to your body shape "in the first few years"! It comes under the heading of "personal choice and says that this does not constitute a manufacturing fault and therefore, is not covered under the warranty.
My concern is that based on this warranty jargon, they will dismiss my claim for a refund. I have a lawyer friend who has offered to look over the warranty but any advise I can get about handling this would be greatly appreciated.
I will fight this tooth and nail. I am wondering if we should have just stayed clear of spring free mattresses all together as my now 3 experiences with non spring mattresses has not been good re being able to maintain a firm base for the spine. If the spine is not supported, then muscles work overtime to try and adjust the unnatural alignment and this results in back pain that feels like you have been in a boxing ring all night instead of a bed. I've been out of bed now for 8 hours and pain in back and neck is still rife. Sadly, I don't look forward to another round tonight. If anyone can chime in with ideas about to tackle this, I'd be most open to hear and happy for the support..:)

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Anyone own a techno gel mattress? 30 Nov 2014 22:54 #23

  • phoenix
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Hi Steeks,

Thanks for taking the time to share your experience with your Technogel mattress and I'm sorry to hear that it isn't working out very well for you.

It can be a very risky to assume that mattresses that are in higher budget ranges use better quality and more durable materials ... because they often don't. This is one of the reasons that it's so important to know the type and quality of all the layers in any mattress you purchase so that you can identify any weak links in the design or the quality/durability of the materials (particularly in the upper layers which are generally the weakest link of a mattress) and so you can make more meaningful comparisons with other mattresses. There is more about the most important parts of a mattress purchase in post #13 here although this won't be much help in your current circumstances.

I'm not sure of which Technogel mattress you purchased or the specs of the materials inside it but if you look at the specs of the Technogel Deluxe model that are listed in post #13 of this topic as an example you can see that 3.2" out of the top 3.7" of the mattress are low quality materials (less than 4 lb memory foam) that could soften or break down much more quickly than higher quality materials and would be a significant weak link in the mattress.

I'm so annoyed and have contacted Snooze (the store we bought from) and they have teed up for a rep from technogel to come by tomorrow 'to assess' if it is a manufacturers fault or not. The warranty seems short to me upon reading it and says that "body impressions are normal" while the mattress conforms to your body shape "in the first few years"! It comes under the heading of "personal choice and says that this does not constitute a manufacturing fault and therefore, is not covered under the warranty.
My concern is that based on this warranty jargon, they will dismiss my claim for a refund. I have a lawyer friend who has offered to look over the warranty but any advise I can get about handling this would be greatly appreciated.


Unfortunately ... all warranties in the industry only cover defects in the materials and don't cover the loss of comfort and support or foam softening that is the most common reason that people would need to replace a mattress. If the visible impressions in a mattress (when there is nobody on the mattress) are less than the warranty exclusion (which I believe is 1.25" in the case of the Technogel warranty ) then it's not considered to be a manufacturing defect ... no matter how much the materials under the heavier parts of your body have softened. There is more about mattress warranties in post #174 here but they are certainly not an indication of the useful life of a mattress or how long it may be before you need to replace it.

I am wondering if we should have just stayed clear of spring free mattresses all together as my now 3 experiences with non spring mattresses has not been good re being able to maintain a firm base for the spine.


These types of issues have very little to do with the type of support system in a mattress (innerspring or polyfoam or latex or any other) because the weakest link in a mattress is generally the quality and durability of the materials above the support core. If anything, innerspring mattresses made by most major manufacturers have even worse issues with the quality and durability of the upper layers of the mattress. Regardless of which type of mattress you tend to prefer or the materials and components that are inside it ... outside of testing for PPP (Posture and alignment, Pressure relief, and Personal preferences) the most important part of the "value" of a mattress purchase is to make sure that you know the type and quality of all the layers inside the mattress (see this article ) so you can make sure there are no weak links in the mattress.

You can't "feel" the quality or durability of the materials in a mattress because most types of materials have lower quality and less durable versions and higher quality and more durable versions that can feel the same when they are new. The difference is that the lower quality versions don't maintain their original properties that was the reason you purchased the mattress for nearly as long.

Unfortunately there are no great solutions to "fix" a mattress that has softened or is sagging (virtual or visible impressions) because you would generally need to remove and replace the layers that have softened and are causing the issues but there are some suggestions in post #4 here that may be helpful at least partially or temporarily if your warranty claim isn't approved.

I hope you have the chance to let us know what happens.

Phoenix
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Last edit: by phoenix.

Anyone own a techno gel mattress? 01 Dec 2014 01:42 #24

Thank you very much for explaining all that. Yes, we fell right into the trap of a salesmans spiel and the in-store experience of trying a seemingly, comfortable mattress. Add to this, the desperation we had for a good nights sleep and it spells.. suckered.

I wish I had known there was a way to get the information re the materials used. Most of my previous questions were met with the usual salesman reassurances and their learned rhetoric. My google searches all led me in circles. I wish I'd found this place earlier! It is such a minefield out there!

It sounds like we will be stuck with it as the body impressions part of the warranty will no doubt, give them their 'out' and even if they agreed to replace it, we will just get the same again.

I'll update after tomorrow morns 'consult'.

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Anyone own a techno gel mattress? 01 Dec 2014 11:03 #25

I have gone through two mattress from Techno gel. I have a bad back as well and it seems like to bed sinks and definitely gives me more of a back ache. The bed had totally sank in and i contacted them and they said they would have to inspect the bed and it needs to be 1 1/4 sunk in. This is the second time in 5 months the bed has sunk in again. This was totally a bad bed to buy and spend so much money on. I would not suggest anyone to buy this Brand b/c its not a good bed. I am trying to get a new one now and sell it and go buy a new mattress with no gel or tempurpedic. Just wanted to let you know that you are def right and your not the only one.


Best,

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Anyone own a techno gel mattress? 01 Dec 2014 12:37 #26

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Hi millLA,

Thanks for taking the time to share your feedback as well ... and I'm also sorry to hear that your mattress didn't work out well for you either.

The bed had totally sank in and i contacted them and they said they would have to inspect the bed and it needs to be 1 1/4 sunk in. This is the second time in 5 months the bed has sunk in again. This was totally a bad bed to buy and spend so much money on. I would not suggest anyone to buy this Brand b/c its not a good bed.


This is one of the reasons why its so important to know the type and quality/durability of all the materials and components inside any mattress you purchase because regardless of the brand or the price of a mattress ... outside of PPP (Posture and alignment, Pressure relief, and Personal preferences) a mattress is only as good as it's construction and the quality of the materials inside it.

I am trying to get a new one now and sell it and go buy a new mattress with no gel or tempurpedic. Just wanted to let you know that you are def right and your not the only one.


The gel itself is a good quality and durable material but it's only a relatively thin layer in their mattresses so it's much more likely that the issues you are having are because of the other materials in your mattress ... not from the gel itself. Deciding not to consider gel would be similar to buying an innerspring mattress that softens or breaks down too quickly and someone believing that the reason is the innerspring itself and deciding to never buy another innerspring mattress when in almost all cases the layers above the innerspring are the real source of the issues they are having. There are certainly some good quality mattresses that use a soft solid gel or other foams that infuse gel into the foam in various ways (there is more about different types of gel materials in post #2 here ) so looking at the specifics of all the materials in a mattress and making sure there are no weak links in the mattress is usually more reliable approach than ruling out a complete category of materials that would include lower and higher quality versions of the same type of material.

Thank again for taking the time to share your experiences.

Phoenix
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Anyone own a techno gel mattress? 03 Dec 2014 10:17 #27

Just an update re the Technogel mattress. The rep visited today and agreed the mattress was very soft and sinking. He was very nice and listened without disputing my complaints. He offered to take the mattress away to exchange the too soft core layers for much firmer higher density ones. I agreed and they came today, took the mattress and returned in a few hours. The mattress feels notably firmer so I'm hoping this is going to be the end of any issues. Of course, we expect some softening but hopefully, the more dense layers added will at least, keep our spines from sleeping in hammock type positions as before. I will keep you updated. As far as how the issue was dealt with, I was treated with respect and professionalism. Pheonix, you are a great resource and obviously, a generous and just minded person! Thank you so much for this! It is rare to find such kindness, support and dedication these days.

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Anyone own a techno gel mattress? 03 Dec 2014 10:28 #28

Thanks missLA. Thanks for sharing. It is always good to know it is not just you alone that have a bad experience and so helpful to everyone here. It is so frustrating. I would encourage you to keep at them and even get a letter from a lawyer sent on your behalf to let them know that you mean business!. There seems to be such a scam going on where mattresses are concerned. They can say what ever they like and really, who knows what is really inside unless you cut it open and have it tested. Perhaps too, you could consult with a local mattress maker to have the bed modified. You could even tell the Techno Gel people you are going to do this for reason of inspection to see if their advertising/sales hype matches what is inside. I have no experience in this but seems to me that we all have the right to kick up if we are sold a dud product. The more people that hold them accountable, the better.. as it is a competitive market and in times of social media, a brand could suffer if enough bad reviews were written. They may need you to remind them of this. Sometimes, you have to stand hard and strong for your rights. Goodluck..would love to hear what happens.

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Anyone own a techno gel mattress? 03 Dec 2014 12:03 #29

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Hi Steeks,

Thanks for the update and for sharing the results of your meeting with the Technogel rep.

I also have to say that if they took away your mattress and returned with a new one in only a few hours that that has to be one of the fastest and most "painless" exchange processes I've seen and you didn't even miss a night of sleep between the pickup of your old mattress and the delivery of your new one :)

I hope that your new mattress with the higher quality and firmer materials will end up being a more suitable and more long lasting experience than your first one and I hope you have the chance to provide an additional update over the course of the next few weeks and/or months.

Phoenix
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Anyone own a techno gel mattress? 01 Jan 2015 21:28 #30

  • sghokie
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I have owned an estasi + king for about 2 years. One word terrible.
It was great at first but now it is really saggy under my bottom. I have to stick pillows under me to get any support.
If I had to do it over again I would have bought another tempurpedic or something else.
I tried reading through their 30 page warranty it is very complicated and specifically states that getting softer is not covered.
"changes in softness (which may take place over the years), which are natural and do not affect the characteristics of the mattress;"
I can only imagine the disappointment if someone bigger owned this brand as I am only 138# and cant get any support.

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