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GhostBed ~ The Mattress Underground (TMU) Trusted Member 28 Jul 2021 10:01 #21

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Hi SuzyCool,

I see TMU recommended checking out GhostBed's amazing split king adjustable base to you.

GhostBed is proud to have earned over 35,000 positive 5-star reviews to reflect the company in a better light.

We do respond to all BBB reviews in a timely and professional manner. Just like we do for customers that reach out to use directly.

We strive to deliver on our promise to provide a better mattress at an affordable price. Which is backed by an industry-leading 20+ year warranty beyond the 101-night sleep trial guarantee.

Details on the 101-night sleep trial guarantee is listed on the website
www.ghostbed.com/pages/101-night-sleep-trial
www.ghostbed.com/pages/faqs

I hope we can address your concerns to restore your future business consideration to welcome you to the GhostBed family.

- Brian
Brian Hawkins
Sleep Partner Manager
GhostBed by Nature's Sleep
"Supernatural Comfort • Bigger, Better, More Affordable"

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GhostBed ~ The Mattress Underground (TMU) Trusted Member 28 Jul 2021 10:32 #22

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Thank you, Brian. Your reply is appreciated. I'll be checking out your website today and will let you know if I have any questions.

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GhostBed ~ The Mattress Underground (TMU) Trusted Member 04 Mar 2022 10:53 #23

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Hi: I'm seeking the coolest bed possible, as I live in an extremely hot, humid climate, but also need a decently firm mattress. Hate the feel of sinking into the bed. I have an innerspring mattress now, but it's very old. How firm is your luxe model? If not firm, do you carry an equally cool option that's firmer? Looking forward to your reply. Thank you

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GhostBed ~ The Mattress Underground (TMU) Trusted Member 04 Mar 2022 16:06 #24

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HI SeekingCoolerSleep

Thanks for thinking of GhostBed. It's our signature feature across our entire product line from our founder Marc Werner. Which he was on stage with Venus Williams that actually called him cool for real.

So if your a hot sleeper we have two options

1. GhostBed Luxe

its tag line is the coolest mattress in the world

However we do have a cooling feature with Venus Williams collection for a mattress with a infra-red technology

Overall a cooling mattress works best with a cooling protector and sheets to make sure your mattress can breath. So we do have our cooling GhostBedProtector and GhostSheets

As your mattress needs to breath. Plus our Memory foam GhostPillow has a patent on air flow for cooling.

So lots of options to keep you cool.

First goal is to see what your total sleep preference is to consider taking Marc's mattress quiz or talk to our service team.

We can guide you through all these cooling mattresses as the best one all depends on all your sleep needs.

But the two suggested would be the coolest on the list.
Brian Hawkins
Sleep Partner Manager
GhostBed by Nature's Sleep
"Supernatural Comfort • Bigger, Better, More Affordable"
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GhostBed ~ The Mattress Underground (TMU) Trusted Member 04 Mar 2022 16:47 #25

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Thank you - will definitely take the online quiz and review your recommendations.

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GhostBed ~ The Mattress Underground (TMU) Trusted Member 09 Mar 2022 07:49 #26

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Can you help with returns? I'm having trouble returning the 3D Matrix mattress that I ordered. I filled out the return form online over a week ago, and have only received an automated acknowledgment. No other follow up. I also called but was told that returns are only handled via email. I'm 50 days into the 101 day trial, so there shouldn't be an issue with the minimum 30 day trial.

Should I expect to hear about my return soon? Is their any way for me to contact your returns department to help move the process along?

Thanks

Tim

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