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GhostBed ~ The Mattress Underground (TMU) Trusted Member 19 Jun 2019 11:24 #11

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Hi jjd,

Welcome to the mattress forum :).

Thanks for posting, and thank you to @ghostbed for your quick reply. As we have a lot of experience from people buying online, etc, it is nice to note such high-quality customer service and unbelievable shipping times.

Just wanted to add my 2 cents on a few parts of your posts.

The mattress indeed got here fast, I slept on it yesterday. So far, the feel is as expected for a foam mattress, but I'm not sure if it is doing anything for my back pain yet -- so far it's slightly worse, but it's my understanding that I need to give it a few weeks at least, which is exactly what I intend on doing.



I am not sure how much of TMU you have read, but as you discuss your bad back in both posts, how much research you have done, and then reference that it feels as expected like a foam mattress would, I am curious how you chose this model for your bad back?

For future purchases and for other consumers reading this, we always tell people the first place to start is the mattress shopping tutorial , which includes all the basic information, steps, and guidelines that can help you make the best possible choice.

Because each person is different in terms of their physiology, weight distribution, and body shape as well as the positions they sleep in, their individual preferences, and the specifics of any back issues they may experience, there is no such thing as a mattress that is "better for backs" in general because a mattress that is good for one person's back (or back issues) may be completely unsuitable for someone else to sleep on ... even if their body type, sleeping positions, or back issues appear to be fairly similar. There is only a mattress that keeps you in good alignment which would be best for YOUR back.

In general ... what you would be looking for is a mattress with firm enough deep support and then comfort layers that are "just enough" in terms of thickness and softness to "fill in" and support the more recessed parts of your sleeping profile and relieve pressure in your most pressure prone sleeping position (usually side sleeping for those who sleep in this position) so that there is less risk to alignment in your other sleeping positions.

Two of the more important links in the tutorial that I would especially make sure you've read are post #2 here which has more about the different ways to buy a suitable mattress that is the best "match" in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) that can help you assess and minimize the risks of making a choice that doesn't turn out as well as you hoped for that are involved in each of them and post #13 here which has more about the most important parts of the "value" of a mattress purchase which can help you make more meaningful comparisons between mattresses in terms of suitability, durability, and value.

I am a bit curious as to how the rep was certain that my mattress was already removed from the shelf when I think it is unlikely that the place was even open at the time I called, or that the people responsible for opening it had eaten their wheaties yet


Many online companies have FedEx trucks left at their warehouse and they are prepping, labeling and sometimes loading mattresses on weekends, happens all the time... it's very common with a company like Ghostbed and many others.

So yes they processed your order....it is not about “on the shelf” or “off the shelf” that a particular customer service representative said on the phone. The CRM system for sure removed the product from inventory, all normal operating procedures, and as you said you read about the fees before purchasing.

In my experience in the mattress industry, where TMU and many others have seen and documented "shady" and "underhanded" business practices, imo this experience clearly does not fit into that category.

Thanks again for the post, it is always good to see excellent customer service from our Trusted Members

Thanks,
Sensei
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Last edit: by Sensei. Reason: spelling error

GhostBed ~ The Mattress Underground (TMU) Trusted Member 19 Jun 2019 20:58 #12

I am not sure how much of TMU you have read, but as you discuss your bad back in both posts, how much research you have done, and then reference that it feels as expected like a foam mattress would, I am curious how you chose this model for your bad back?


I should clarify my statement a bit. I've only ever tried a foam mattress in mattress stores, and overall, I like the way they feel. When I say it feels like a typical foam mattress, that's what I'd prefer, as if it felt like something else, then I really wouldn't know what I would be getting myself into in terms of how it feels. I've had mattresses that feel super comfortable cause me a ton of pain in the morning. Also, I shouldn't say back pain so much as upper T-spine and C-spine, and when I say slightly worse, that's actually how I've woken up every morning on every mattress for the last month. Some make me feel much worse than last night, some less so. The really bad mattresses (like the one I just replaced) also make my shoulder muscles feel like they're burning in the morning. My hope is that with a combination of this, and the right pillow, I no longer run into that problem.

For future purchases and for other consumers reading this, we always tell people the first place to start is the mattress shopping tutorial , which includes all the basic information, steps, and guidelines that can help you make the best possible choice.

Because each person is different in terms of their physiology, weight distribution, and body shape as well as the positions they sleep in, their individual preferences, and the specifics of any back issues they may experience, there is no such thing as a mattress that is "better for backs" in general because a mattress that is good for one person's back (or back issues) may be completely unsuitable for someone else to sleep on ... even if their body type, sleeping positions, or back issues appear to be fairly similar. There is only a mattress that keeps you in good alignment which would be best for YOUR back.

In general ... what you would be looking for is a mattress with firm enough deep support and then comfort layers that are "just enough" in terms of thickness and softness to "fill in" and support the more recessed parts of your sleeping profile and relieve pressure in your most pressure prone sleeping position (usually side sleeping for those who sleep in this position) so that there is less risk to alignment in your other sleeping positions.[/quote]

That's where things get tough for me; I really have no idea what position I'm more prone to sleeping in. The best I can say is that I'm less prone to sleeping on my stomach, and I *think* my preferred way to fall asleep is somewhere between my side and my back, with my back rested on some pillows, though I don't do this that often. When I wake up in the morning, sometimes I'm on my stomach, sometimes I'm on my side, sometimes I'm on my back.

Anyways, I noticed that I tend to have the least amount of pain from relatively firm mattresses, even though I prefer to fall asleep on soft ones. This is why I ultimately chose the ghostbed. I was going to do sleep number as they talked up a storm about how the newer 360 variants adjust to you throughout the night, which sounds ideal. But, I just don't have that kind of money right now, and people keep telling me to stay away from them, so here I am.

Oh and as far as personal preferences go -- I way prefer the feel of foam mattresses to spring mattresses, just so long as they don't sink in too much. Again, ghostbed is the winner here. A runner up was Casper, but consumer reports, who gives pretty good apples-to-apples numbers, gave it a much softer number.

But anyways, thanks for the tips :) As for all things ergonomics, I've always found it's quite normal for me to feel less comfortable at first when I make a change for the better in the long term. I don't expect the Ghostbed to be any different.

In my experience in the mattress industry, where TMU and many others have seen and documented "shady" and "underhanded" business practices, imo this experience clearly does not fit into that category.


Perhaps. I think I was just the most off-put by the way the rep spoke to me. Kind of like a "I don't really care" type attitude from the start. I could understand if it was early morning, but the same person called me back later in the day for what I presume was to follow a potential sales lead and still spoke in basically the same manner. I got a pit in my stomach once she started telling me "how it is", even though I didn't say a word about returning the mattress. I really didn't want to say much more or call back after that, because when people do that, I'm immediately left with a feeling of "what else might I say that they're going to hold against me?"

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Last edit: by jjd.

GhostBed ~ The Mattress Underground (TMU) Trusted Member 21 Jun 2019 08:27 #13

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Hey jjd,

Thank you for sending this follow up post. Much appreciated.

I totally understand what you mean by foam mattresses versus innerspring, and liking the feel. I understand where you are coming from.

It's hard to tell on the sleeping on back/stomach/side.... it's not always straightforward as some people think. That's interesting about liking sot at first, but feeling like "firm" is better support as the night goes on. And not to mention the point you made in an earlier post, the pillow can be critical in any sleep situation.

I get what you mean by the customer service exchange, I have been on the phone with people, and sometimes I get my back up, when I think someone is being defensive, or skating around the facts a bit...thank you for clarifying, it makes sense as you explain it. I don't mean to put it all on you, I am sure it was not handled perfectly by any means.

Thanks again and please don't hesitate to post if you have other questions.

Sensei
Sensei(@ TMU Team)
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GhostBed ~ The Mattress Underground (TMU) Trusted Member 09 Jul 2019 21:05 #14

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I have spent some time on this website, i came across a very good deal on Costco and so i purchased "Ghostbed 11" Split King Memory Foam Mattress with Adjustable Base ". Me and my wife are side sleeper with BMI between 24 - 32. I have few concerns and wondering if this mattress can help:

i) Does the mattress stay cool like a temperpedic?

ii) DOes it have good lower back support?

iii) I got the adjustable base , will that help me or is it better just getting the mattress.

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GhostBed ~ The Mattress Underground (TMU) Trusted Member 10 Jul 2019 07:38 #15

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That's awesome that you were able to get a great deal on the split king set!

In answer to your questions...

i) Our mattresses sleep much cooler than most. The traditional TP brand of mattresses are notorious for actually sleeping warm. When we created our company 20 years ago, we set out to improve on their design by integrating cooling into all of our products! The GhostBed classic will definitely sleep cool. We use aerated latex as our top material, followed by cooling gel memory foam. This allows air to circulate throughout the night, so you can sleep cool and comfortable.

ii) Our mattress offers unparalleled lower back support. Because we utilize very high quality foams in our mattresses, you will be contoured and cradled from head to toe, which in turn eliminates pressure points. Pressure points are caused by an un-supportive mattress and are the reason we awake with aches and pains in the morning. By cradling your entire body, your spine will remain properly aligned throughout the night! It's possible you will experience an adjustment period for a few days as your spine is realigning and your body is adjusting to the new, more supportive feel of the GhostBed :)

iii) The adjustable base is amazing! Especially if you are concerned with lower back pains, being able to elevate your feet reduces pressure on your low back. The zero gravity setting will achieve this as well. We have several articles in our Education Center on our site addressing this, here is one you can read: www.ghostbed.com/education/6-benefits-sleeping-with-your-legs-elevated/
As you can see there are many benefits to an adjustable base

We really hope you love it and we thank you for your order!
GhostBed.com Amazing Mattress. Unreal Sleep
Ph: (855) 855-4499
Family owned and operated since 2001
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GhostBed ~ The Mattress Underground (TMU) Trusted Member 24 Jul 2019 18:58 #16

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Hi @Ghostbed

We are looking to replace our all latex mattress with a hybrid. I’ve been having lower back pain in the morning. Initially I thought we’d like a latex hybrid but we liked the best so far a Denver mattress that has memory foam+coil hybrid, though I’m concerned from reviews about users experiencing impressions sooner than expected.

The Ghostbed Flex Hybrid $1785 is on our short list.

I do like the cooling aspect of this for my husband. I was leaning towards latex initially for the cooler reasoning Vs memory foam.

Can you share the densities of this bed in each layer?

My husband also has a concern with coils being rolled and shipped in a box. Can you speak to this at all?

-Cooling Cover
-1” of Cooling Fiber
-1” of Gel Memory Foam
-1" Gel Memory Foam
-1” gel-infused Memory Foam -absorbs and dissipates body heat as fresh air passes through the foam.
-1” Ghost Flex Soft Transition Foam
-soft transition foam
-8.5" Individually Wrapped & Reinforced Support Coils — Additionally, the coils near the edge of GhostBed Flex are specially reinforced for better support — so you can sit on the edge of your bed without sliding off.
-1" High Density Support Foam

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Last edit: by Aus10sntx.

GhostBed ~ The Mattress Underground (TMU) Trusted Member 25 Jul 2019 07:58 #17

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We are honored to be on your short list!

The FLEX is such a great bed! I will say, of our 3 models it is definitely the most popular. When we have people in our showroom lay on all 3, the Flex is universally loved! Our owner and his wife just switched to the Split King Flex (after sleeping on the classic GhostBed for 3+ years) and they are both absolutely loving it :)

The coils are individually wrapped, meaning they don't have a boarder around them, and are therefore able to get compressed and rolled up for shipping, just like an all-foam mattress. The same machine can compress all 3 of our mattress models.

Being a South Florida based company, we take cooling very seriously around here! And the Flex is super cool - once you touch the quilted cover, you instantly feel how "cooling" it really is.

Here are our densities:

-1” of Cooling Fiber: N/A
-1” of Gel Memory Foam (in the cover): 4 lb.
-1" Gel Memory Foam: 4 lb.
-1” Ghost Flex Soft Transition Foam: 1.8 lb.
-8.5" Individually Wrapped & Reinforced Support Coils — Additionally, the coils near the edge of GhostBed Flex are specially reinforced for better support — so you can sit on the edge of your bed without sliding off: Coil-count is 868 (in king size)
-1" High Density Support Foam: 2 lb.


Thank you so much for taking the time to reach out to us, and please feel free to follow-up with more questions! Have a lovely day!
GhostBed.com Amazing Mattress. Unreal Sleep
Ph: (855) 855-4499
Family owned and operated since 2001
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GhostBed ~ The Mattress Underground (TMU) Trusted Member 30 Jul 2019 21:32 #18

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I read the article that you have sent, all it talks about benefits of keeping feet up, it misses a very important point, from what I have experienced for side sleeper zero gravity is just bad , it pushes down lot of pressure on lower back, I actually woke up with bad lower back ache in zero gravity position so did my wife , we both are side sleepers. I wish you had mentioned this, it wasn't even mentioned in the article. For back sleeper it might be helpful.

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GhostBed ~ The Mattress Underground (TMU) Trusted Member 31 Jul 2019 08:13 #19

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Thank you for your feedback! We definitely apologize for any misunderstanding our article may have caused. I can understand how as a side sleeper the Zero Gravity position caused you some discomfort. You are correct - it is perhaps best as a back sleeper. As a side sleeper, for sleep time (vs. rest time) slightly elevating the legs about 5 degrees should help alleviate your lower back aches!
GhostBed.com Amazing Mattress. Unreal Sleep
Ph: (855) 855-4499
Family owned and operated since 2001
GhostBed TMU profile & discounts
Researching for a mattress?... read The Mattress Shopping Tutorial.

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GhostBed ~ The Mattress Underground (TMU) Trusted Member 27 Jul 2021 11:14 #20

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What is up with the terrible BBB reports for GhostBed? A majority of them are complaining about not getting refunds during the 101 day trial. It appears the company doesn't refund the purchase until a complaint is filed and in some cases, the refunds are short a few dollars. Most of the cases are closed but there are quite a bit of them and very recent (several just this month and the last). Are you sure they should be a TMU Trusted Member? Your thoughts are appreciated?

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