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Interesting response 17 Oct 2017 14:49 #1

  • Napper
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I asked Nectar chat why they would not commit in their FAQ section to where the mattress was manufactured and I also asked them where they source their foam from. The answer to both was that it is always changing that is why they don't tell. :ohmy:

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Interesting response 17 Oct 2017 15:17 #2

I can tell you my personal experience with Nectar - I got it about 4 months ago, it smelled awful but was a medium firm and my lower back felt the best it had in years. 2-3 months later -the side I don’t sleep on got very soft so they sent me a new one this past week (warranty exchange) No support at all in the new one. They are picking it up Thursday. I also need to find a new bed since I am not paying for half a soft bed and likely the other side will go soon too. The chat people on the website are nice but have no knowledge of anything. I’m sure it’s still a Chinese made bed. I noticed they changed their logo on the mattress too. They said they are re -branding

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Interesting response 17 Oct 2017 15:59 #3

  • phoenix
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Hi Napper and Ari,

I asked Nectar chat why they would not commit in their FAQ section to where the mattress was manufactured and I also asked them where they source their foam from. The answer to both was that it is always changing that is why they don't tell.


While mattress companies do often change foam sources and often consider that information proprietary, or the consumer it’s nice to at a minimum know if the foam is domestic or not. And if sourcing might change from one country to another, it’s quite simple to update that on a web site ;) . From what I can find, the foam still seems to be sourced from China, which can bring up these concerns .

No support at all in the new one. They are picking it up Thursday. I noticed they changed their logo on the mattress too. They said they are re -branding


I’m sorry your Nectar didn’t work out for you :( . Rebranding is indeed a common occurrence in the online mattress community.

Phoenix
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