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Flexus Comfort Mattress Review 27 Mar 2017 08:22 #1

This is the continuation of my "Who Can I Trust To Help Me Find A New Matttess" post. Since we made the decision to purchase the Flexus Comfort mattress I thought I would start a new post to describe our experience with the mattress.

As a reminder, we purchased a 13" king size his/her configuration mattress from Flexus Comfort. On my side I went with a Firm base,Firm, Medium and a Soft topper. My wife went Firm base, Medium, Medium, Soft.

Experience and Set-Up:

The bed arrived exactly as promised via UPS. Luckily, UPS showed up first thing in the AM, because the driver wanted those four huge boxes off his truck right away. I had the driver bring them into the foyer, which he did not seem at all excited about.

The boxes arrived pretty beat up, some of them had holes in them, but the foam appeared to be fine. The only challenge will be if we have to send the bed or any part of it back as those boxes won't make it back to the store in one piece.

We removed the mattresses from the boxes and opened the plastic to allow them to air out while we were at work. The mattress did not have any odor that we could detect. The free pillows we received however reeked of that latex smell. So we set them outside for the day to air out.

We set the bed up in the evening by removing our old mattress and laying the new mattress cover on our existing boxes. It was a bit of a challenge to work with the cover due to the size of our bed and headboard configuration. It would be a lot easier to set-up on a bed that you could pull away from the wall.

The base layer was the most difficult to get into the mattress cover At first it didn't appear it was going to fit and we ended up moving it back and forth within the cover so many times we didn't think we could possibly get it done in one evening. However, once we got the first layer situated properly the other layers went in fairly easy.

Once we got all the layers in getting the cover on & zipped up was fairly simple. With the cover on it looks like every other mattress we've owned. However, once we made the bed up it looked as if the bed slants from the outsides into the center.

Early Sleep Experience:

We've only had the bed for one week so these are simply our first impressions and they most likely will change as we spend more time sleeping in it.

Night one was terrible for both of us. We expected this since we had been sleeping in the peaks and troughs of our Sterns & Foster disaster of a mattress. I however woke up at 2 AM with horrific neck pain. Now for transparency, I have a chronic neck condition, but I have never experienced that kind of pain from sleeping before. A trip the chiropractor for an adjustment, some traction and a few Advil and I was a bit better.

On night two I decided to ditch the free pillow and go back to my original pillow which seemed to be the ticket as my neck was no worse the next day. Neither of us slept great on night two.

By the end of the first week we were both sleeping through the night without much issue.

After one week here are the first impressions of the mattress.

For me I am glad I did not take the advice to go with 3 firm layers. I find my side to be plenty firm with my current configuration. People describe sleeping on latex as feeling propped up rather than sunk in. I would say that is the perfect description I feel support everywhere pushing me up. I do notice a bit of pressure between my shoulder blades when I awake and lying their in the AM. I like the back support, I'm not sure how I feel about that pushed up feeling versus sinking in yet, I guess time will tell.

My wife greatly misses the sunk in feeling of her previous mattresses so we will have to see how she does. I mentioned earlier how the bed seemed to slant from the outside in and when I laid down on my wife's side I felt myself rolling toward the center of the bed. My wife however, says she does not notice this slant which could be because she weighs 60 lbs less than me. However, when making the bed today I noticed her body indentation on her side the mattress.

I will provide updates at the end of each month during the trial period and then if we keep the mattress every year to see how it holds up over time. Hopefully, our experiences will help those thinking about going to a full latex mattress.
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Flexus Comfort Mattress Review 27 Mar 2017 13:32 #2

Hi Hammer,

Thanks for the early update on your new Flexus mattress. I appreciate the detail you took the time to provide.

I’m glad you took the time to reevaluate the pillow, as this is most commonly the cause of issues in the neck/upper shoulder region, and quite often you’ll have to change the thickness of your pillow with any new mattress to achieve a more neutral alignment.

One thing I couldn't tell from your photos, and I haven’t been able to confirm from your earlier posts, is what you are using for a foundation under your mattress. I can see from one of your photos that at rest your mattress is a bit lower in the center than on the edges. While latex can be a bit difficult to slit into perfectly equal sheets, it wouldn’t be that all of your layers are thinner on one lengthwise edge versus the other. This leads me to first start from the ground up, making sure that whatever frame you are using is adjusted with proper center reinforcement that is level. After that, you’d look to the foundations themselves to make sure they are not higher along the sides. If you're using the semi-flex foundations form your old Stearns set, you may want to consider replacing those, as a semi-flex generally won't provide the appropriate support and flat profile tat a heavy latex mattress demands (especially the Stearns semi-flex). After that, I would look to the mattress covering to make sure that it was not “bunched up” underneath along the sides, causing an elevation issue (I don't think that yours is from your description). I can’t tell for sure, but it appears as if you have a headboard/footboard bed set, so I would inspect your center support network and if it has adjustable glides for support you may need to see if those need to be adjusted up a bit (they may have sunk a bit into your carpeting over time). It would be extremely odd for latex to “take a set” in the timeframe that you described, so I would definitely inspect your frame and foundations.

I’ll look forward to your comments after you’ve had a chance to sleep on your new mattress for a longer period of time and hopefully adjusted to it better and lost more of the “learned alignment” for your previous mattress here you were sinking in too much.

Phoenix
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Flexus Comfort Mattress Review 04 May 2017 06:51 #3

Sorry for the lack of updates, but sometimes life happens. Based on Phoenix's recommendation we ditched our box springs and went with a wood slat platform base, with slats just under 3" apart. On the positive side the base change corrected that dip in the middle of the bed. On the downside I do not find the bed nearly as comfortable as with the old base. Both my wife and I have started to experience low back pain. In addition, the body impression on my wife's side has gotten deeper even with the new base.

One issue we thought the new base would cure for us was the amount of movement in bed. If one of us rolls over the other one feels like they bounce off the mattress. Pushing down on the right lower corner of the mattress the other night I watched my wife's head bounce up and down on the top left corner of the bed like a bobble head.

We are now at the point of either trading out layers to see if we can make it work or just returning the bed.

Any suggestions, insights and comments appreciated.

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Flexus Comfort Mattress Review 04 May 2017 12:32 #4

Hi Hammer,

Sorry for the lack of updates, but sometimes life happens. Based on Phoenix's recommendation we ditched our box springs and went with a wood slat platform base, with slats just under 3" apart.


Thank for the update. So now you’re using foundations on top of your existing headboard / footboard bed set. One thing you didn’t reply to from my earlier post was the type of center reinforcement you’re using for the slat network in your bed set upon which your foundations are placed. I’m still curious about that.

On the positive side the base change corrected that dip in the middle of the bed. On the downside I do not find the bed nearly as comfortable as with the old base. Both my wife and I have started to experience low back pain. In addition, the body impression on my wife's side has gotten deeper even with the new base.


The foundation, if of a proper quality, should be a firm flat surface and not deflect at all. If you’re not finding the mattress as comfortable, this could point to your old foundations having sag or flex in them, and you desired a feel where you sink in more and now with better support the product feels a bit firmer to you both. It could also point to your “learned alignment” of sinking in more deeply on our older mattress and the need of your body to yet still adjust to a more supportive product. But this is only “theory at a distance” as I can’t feel what you feel and can’t see how you interact in real-time with your mattress. Sinking in more on your wife’s side also doesn’t make sense to me and is curious. As I mentioned in my previous reply, it is extremely odd for latex to take much of a set throughout a longer comfort life, and settling when a product is new tends to be more in the mattress cover itself or associated top-of-bed products you might be using.

One issue we thought the new base would cure for us was the amount of movement in bed. If one of us rolls over the other one feels like they bounce off the mattress. Pushing down on the right lower corner of the mattress the other night I watched my wife's head bounce up and down on the top left corner of the bed like a bobble head.


This would speak more to your bed set frame network and the motion being transferred through that. Latex is very point elastic, and for motion to be transferred in such a manner to make someone’s head “bounce up and down like a bobble head” from a force applied in an opposite corner isn’t something that could be realistically accomplished if the mattress were on a solid surface (such as the floor). In your case the latex layers aren’t even connected to each other (except for the zippered encasement), so for such a force to be transferred in a manner as you’ve described would require a conduit other than the mattress, which most likely would be something that is firmer and located underneath the product. Which again leads me back to the frame support network located under your foundation which I am curious about. Of course, I'm doing my best to make an educated guess for you, as I can't see how you are going about reproducing this movement.

We are now at the point of either trading out layers to see if we can make it work or just returning the bed.
Any suggestions, insights and comments appreciated.


My first suggestion would be investigating the support structure of your bed set. As for comfort issues, your next step after you’ve addressed the support system would be a phone call to Flexus, as they would be in the best position to advise you about their product and they could make the best suggestions as to what they think might best work for you. But I think you may have two separate issues going on here, so I would double-check on the support system first.

Phoenix
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Flexus Comfort Mattress Review 05 May 2017 10:26 #5

Thank for the update. So now you’re using foundations on top of your existing headboard / footboard bed set. One thing you didn’t reply to from my earlier post was the type of center reinforcement you’re using for the slat network in your bed set upon which your foundations are placed. I’m still curious about that.

Thanks for the response. Attached find a picture of the bed and the rails which held the old box springs. There were 4 of these rails which attached directly to the bed frame with one foot in the middle of each rail for mid-line support. This bed is solid wood and incredibly sturdy. We removed the rails and inserted a metal platform bed frame with wood slats into the space where the rails were located. This frame is freestanding inside the head/foot boards and is no longer connected to the bed in any way.

The foundation, if of a proper quality, should be a firm flat surface and not deflect at all. If you’re not finding the mattress as comfortable, this could point to your old foundations having sag or flex in them, and you desired a feel where you sink in more and now with better support the product feels a bit firmer to you both. It could also point to your “learned alignment” of sinking in more deeply on our older mattress and the need of your body to yet still adjust to a more supportive product. But this is only “theory at a distance” as I can’t feel what you feel and can’t see how you interact in real-time with your mattress. Sinking in more on your wife’s side also doesn’t make sense to me and is curious. As I mentioned in my previous reply, it is extremely odd for latex to take much of a set throughout a longer comfort life, and settling when a product is new tends to be more in the mattress cover itself or associated top-of-bed products you might be using.

Agree about the learned alignment, but one would think after a month we would be over that. I actually slept on my wife's side of the bed last night and my butt and lower back were indeed sinking deeper than the rest of my body, so she is not imagining that sag feeling.

This would speak more to your bed set frame network and the motion being transferred through that. Latex is very point elastic, and for motion to be transferred in such a manner to make someone’s head “bounce up and down like a bobble head” from a force applied in an opposite corner isn’t something that could be realistically accomplished if the mattress were on a solid surface (such as the floor). In your case the latex layers aren’t even connected to each other (except for the zippered encasement), so for such a force to be transferred in a manner as you’ve described would require a conduit other than the mattress, which most likely would be something that is firmer and located underneath the product. Which again leads me back to the frame support network located under your foundation which I am curious about. Of course, I'm doing my best to make an educated guess for you, as I can't see how you are going about reproducing this movement.

The foundation is all metal and is rock solid using 9 metal legs to support it and wood slats inserted into the top of the frame. The motion transfer was high with the box springs and still more than we expected with the new independent frame.

I guess next call is to Flexus for guidance and or return.
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Flexus Comfort Mattress Review 05 May 2017 14:52 #6

Hi Hammer,

Thanks for the response. Attached find a picture of the bed and the rails which held the old box springs. There were 4 of these rails which attached directly to the bed frame with one foot in the middle of each rail for mid-line support. This bed is solid wood and incredibly sturdy.


The bed indeed looks quite sturdy. Why did you eliminate the original slat network? Did you desire a different height for the mattress set?

We removed the rails and inserted a metal platform bed frame with wood slats into the space where the rails were located. This frame is freestanding inside the head/foot boards and is no longer connected to the bed in any way.


Do you have a link to the product that you purchased? I’d be curious to look at it.

Agree about the learned alignment, but one would think after a month we would be over that. I actually slept on my wife's side of the bed last night and my butt and lower back were indeed sinking deeper than the rest of my body, so she is not imagining that sag feeling.


One month is usually good for most people to adjust to their new mattress. I would expect you to sink in a bit more on your wife’s side with her softer configuration, but a call to Flexus with your concerns certainly would be a good idea.

I guess next call is to Flexus for guidance and or return.


Yes, that would be my advice. They may also have you experiment a bit with some configurations using the materials that you have for a quick evaluation.

Phoenix
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Flexus Comfort Mattress Review 06 May 2017 13:58 #7

There were only 4 slats for the base system and per your guidance we needed slats every 3" or less.

No link to new frame, bought locally, but looks similar to online platform frames with wood slats.

Will call Flexus Monday evening.

"In your case the latex layers aren’t even connected to each other (except for the zippered encasement),"

One thing to note is that the 3 base layers are individual pieces , but the top layer is one large piece of talalay that goes across both sides of the bed.

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Flexus Comfort Mattress Review 06 May 2017 15:22 #8

Hi Hammer,

Thanks for the reply.

There were only 4 slats for the base system and per your guidance we needed slats every 3" or less.


Those slat guidelines are for placing a latex mattress directly upon a platform system, not for the support surface under a set of foundations. You would be fine using your four slat system with the foundations placed upon them, then the mattress placed upon that. It would be important that the foundations you ordered had their top slat network spaced 3" apart or less.

One thing to note is that the 3 base layers are individual pieces , but the top layer is one large piece of talalay that goes across both sides of the bed.


Thank you for the clarification.

Phoenix
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Flexus Comfort Mattress Review 07 Jul 2017 11:00 #9

I HAVE SINCE UPDATED MY REVIEW AND CANNOT RECOMMEND PURCHASING FROM FLEXUS COMFORT. PLEASE SEE ADDITIONAL POSTS IN THIS THREAD FOR SPECIFICS.

Well we ended up returning the Flexus Comfort mattress. My wife and I both were waking up with lower back pain. We tried multiple combinations of the soft, medium and firm foams, but neither of us found much relief. Additionally we were both bothered by the high amount of motion transfer with the foam. We tried the bed on two separate foundations and even placed the mattress on the floor for a few weeks, but it seemed latex foam just didn't work for us.

Flexus Comfort was easy to deal with in regards to the return, though getting those mattresses rolled up and back in their shipping boxes was quite an ordeal for us, we were both dripping with sweat by the time we got done. We also had some challenges with UPS who lost one of the boxes we returned to Flexus. Thank God I had a hard copy of the shipping label.

One thing I was a little disappointed with was the charge for the "Free Gift" pillows. It was my fault, for not catching their policy on returns and the free gifts. We ended up paying $150 for pillows that neither one of us is using. If your considering a latex foam mattress, but unsure if it is right for you, you may want to skip the free gift in the event you end up returning the bed.

While we had hoped this was going to be our new mattress for the next 8-10 years we are now unhappily starting the process all over again. I would not hesitate to recommend Flexus Comfort if you are considering latex as they were very easy and professional to deal with.

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Last edit: by Hammer.

Flexus Comfort Mattress Review 07 Jul 2017 12:59 #10

Hi Hammer,

Thanks for the update. I’m sorry that your Flexus mattress didn’t work out for you :( , but at least you did have the foresight to choose a product that had a good return policy, and I’m glad you were able to take advantage of that.

Phoenix
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