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Zenhaven Mattress 26 Feb 2019 15:14 #71

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Thank you so much NestHaven!

I've been all but sold on this idea, but I just called Nest and this time they told me the eco-flex is memory foam. Before they said it wasn't.

I really don't care for memory foam's feel...part of the appeal of latex for me is that it responds quickly. I've also gotten headaches from cheap memory foam in the past.

Is there some way to confirm what this eco-flex stuff really is? Could Nest Bedding perhaps pick up the phone?

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Zenhaven Mattress 26 Feb 2019 17:04 #72

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Sure thing, sweet. And regarding the EcoFlex foam in the quilting layer, it's definitely eco-based polyfoam...but it's not memory foam. We can attest to that having the mattress. We're not fans of memory foam, either, and the EcoFlex foam in the Hybrid Natural Latex mattress from Nest Bedding is not memory foam. It bounces back like typical polyfoam, so there's no "stuck-in-the-mud" feeling to it. Being eco-based foam, however, there is no off-gassing to it, which is great.

I see you've asked this question on the Nest Bedding website, and they've confirmed as much as well. If you need direct customer assistance, Brooke from Nest Bedding is a great resource. She's posted her information here on this site at the following thread: www.themattressunderground.com/mattress-forum/index/21331-avocado-mattress.html?start=80#80536 (looks like her number is 818-459-3738, if that's still active).

Hope that helps. If you have any other questions, please let me know.

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Last edit: by NestHaven.

Zenhaven Mattress 26 Feb 2019 17:18 #73

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Thank you once again, NestHaven! You've tirelessly advocated for this mattress. :) I appreciate the info for Brooke. Honestly the CS reps I've spoken with at Nest have been a little call-center-y...I didn't feel like I was speaking with an expert like I did with some of the other shops I called. The last one INSISTED it was memory foam even as I tried to ask a couple different polite ways if perhaps it wasn't? A bit disheartening, but feedback I think Nest needs to hear.

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Zenhaven Mattress 26 Feb 2019 17:29 #74

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Our pleasure again, sweet. We simply want to help people get situated in the best mattress that they can - and hopefully avoid the long, painful trek that we experienced. Since we encountered so many dead-ends, we want to shine the spotlight on a mattress that seems to get it right. It's easy for us to talk this one up, since it works so well! :)

And yes, being a smaller company, Nest Bedding can sometime experience some growing pains. They have fixed quite a number of issues, and they definitely seem to listen to customer feedback (improving their shipping boxes, redesigning their mattresses, etc.). Hopefully they address this piece as well, as it seems to be one of their last lingering issues. Since they make such solid products, we'd hate for customer service to be the thing that trips them up.

Also, Brooke is the owner's daughter, we believe, so she should be a good person to speak with. She's very knowledgeable. Hopefully they get your questions answered, and perhaps ultimately get you squared away in a new mattress, too....

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Last edit: by NestHaven.

Zenhaven Mattress 27 Feb 2019 12:24 #75

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Thank you NestHaven! I spoke to Brooke and she was SO helpful—and it helped that she's my same size and has some hypersensitivity issues like I do. It sounds like she also has some hand in designing the beds, so it was great to talk to someone with that level of control.

She actually pretty firmly steered me away from latex given my case, pointing me to the Signature Hybrid in Medium. She would have recommended going with the Soft in the Latex Hybrid, but said she was concerned it just wouldn't fit my comfort needs. She pointed out I'd been trying to make latex work for a year and wasn't finding it comfy, which can be true for a set of customers with hypersensitivity.

It's true I haven't found a latex one (in the incredibly limited store options) that I like, even though I do enjoy the pushback feel of latex. I've assumed I just haven't found the right combo in our limited selection. I feel like it's probably possible to put one together that works for me, but I don't have the energy to pursue all the swaps and toppers potentially needed to make that work. At this point, I kinda just want a comfy crowdpleasing pillowtop mattress that doesn't feel too dead.

She said many folks couldn't tell an appreciable difference in the showrooms between the Signature Hybrid and Latex Hybrid, but that a night's sleep on them tended to reveal sinking more into the Signature and feeling uplifted by the Latex.

We discussed Brooklyn Bedding feeling "dulled" to me, and apparently they use more dense memory foams.

I would like to make the correct choice out of the gate, as I know once you exchange you blow your chance at a refund if you don't like the second choice.

NestHaven, I am curious what you and especially your wife's experience has been since you've spent so much time in Nest's showroom? I am aware everything is objective but you've been so detailed in your descriptions, it does at least give me a better idea.

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Last edit: by sweetandsourkiwi.

Zenhaven Mattress 27 Feb 2019 14:13 #76

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Hi sweet - glad you were able to connect with Brooke, and she was so helpful. She's definitely knowledgeable and great to deal with.

As for the Signature Hybrid vs. the Natural Latex Hybrid, that's a tough call - and a personal choice, for sure. Based on our personal experiences, we preferred the Natural Latex Hybrid over the Signature Hybrid. While the Signature Hybrid is a great design, too, we simply didn't like the memory foam feel to it. The Medium version of the Signature Hybrid felt too firm for us when resting on our sides, and the Plush felt too soft for us - like we were getting stuck in it. The Signature Hybrid wasn't as easy to switch positions in, either, given the memory foam aspect.

That said, we tested the Signature Hybrid about a year ago, and it looks like they've made some updates to it since. Again, we simply didn't like the sinking-in feeling of the memory foam, and it tended to be a little warm for us as a result (I tend to sleep hot).

We both liked the Natural Latex Hybrid more - finding it to have better pressure relief and a nice balance between cushioning and support. It supports us without getting stuck in it, as well as not pushing back too much, either. Our sense is that since the latex is below a significant cushioning layer, it minimizes some of the pressure that can come with latex. We don't experience any pressure on the Natural Latex Hybrid. We hate having to get out of it in the morning. :)

At the end of the day, though, it does come down to a personal preference, and we do respect Brooke's judgment and assessments. Again, for us, the Natural Latex Hybrid doesn't feel like a traditional latex mattress (we tried those and couldn't get comfortable), and it doesn't feel like a foam mattress (those never really worked for us, either). It simply strikes the right balance between the two, with the pluses of both yet without the drawbacks of either. It's the only mattress that we've found that reminds us the mattresses that we grew up with and slept comfortably on for many years.

Not sure that helps, but that's our experience. Happy to answer any other questions that you may have....

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Zenhaven Mattress 27 Feb 2019 18:36 #77

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Thank you, of course it helps! As did the solid conversation with Brooke, which I appreciated. It gave me faith that if anything went wrong, I'd be able to reach a helpful human.

I echo a lot of your preferences on the memory foam feel. Brooke prefers memory foam personally and I wonder if perhaps her frame of reference doesn't include ALL-talalay, which could push back a lot more than the latex hybrid. She was most concerned I was getting too much pushback. I honestly don't know...I just feel hard pressure under my shoulder and hip that I don't love. Still haven't worked out if it's the cover or the ILDs and probably never will.

Brooke said the new models of the Signature Hybrid hit the floor today (they do seem to change their lineup a lot!) and now have a zipper so they can swap the firmness level like the latex hybrid version.

I wish I'd known what the specs were like before...I've seen a few iterations. I'm not sure if the only change was the zipper, as I haven't been watching this model. I'm also not sure what's listed on the website is correct...a quarter inch of memory foam? Is that even a thing? [EDIT: Nest says that the foams in the Signature Hybrid are "memory foam" (in quotes like that)...so if the CS agent is correct, that would be 4" full inches of memory foam. Interesting to me, as the videos about the bed do not look slow-response. However, I'm not sure the information I'm getting from anyone but my call with Brooke is accurate...their CS team does not seem to be in agreement on product specs, as different employees have given me different information each time.)

She also confirmed that the dunlop in the latex hybrid is a 50/50 blend of synthetic and natural, if anyone is curious.

I am still stymied. If I had never felt it, I'd still probably land on the Zenhaven, just based on all the additional research I've done online and (admittedly limited) testing in stores, which doesn't give me much confidence in choosing sight-unseen again.

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Last edit: by sweetandsourkiwi. Reason: Updated information

Zenhaven Mattress 03 Mar 2019 15:16 #78

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Having owned, and returned, a Zenhaven mattress I can say that it is very well made, great warranty, and SAATVA is a great company to work with.

The problem I had with the Zenhaven is that the plush side is not very plush. Barely softer than the firm side.

I am a 5'7" 142 lb side sleeper and the Zenhaven gave me a lot of shoulder pain.

If you like a firmer latex mattress I doubt you'll find a better one.

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Zenhaven Mattress 03 Mar 2019 16:43 #79

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Thank you so much for echoing my experience. With the topper, I don't have lingering shoulder pain, but the pressure is a bit more than I like...it feels intense under my shoulder. Were you able to find a softer latex mattress?

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Zenhaven Mattress 03 Mar 2019 16:55 #80

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Getting ready to DIY a build. Just posted questions here:

www.themattressunderground.com/mattress-forum/index/12573-mattress-comfort-layers-latex.html

Any help is appreciated!

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