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Zenhaven Mattress 16 Oct 2018 21:06 #31

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Cloud999, while I've had production quality issues as well as customer service ones (single-shaming), the comfort is my biggest issue as well. I too felt that the 1.5" comfort layer wasn't enough, and transitioned too quickly to an overly firm layer.

I have BOTH toppers they sent on top of the mattress now and it still feels like too much pressure under my shoulder.

SleepEZ had recommended a 7" F-M with a free floating 3" S topper for me and I am still considering that. Interesting point on the zippers! A brass zipper would add a bit more class than plastic but I wonder if plastic is still durable (as I'm currently replacing a metal zipper in a pair of boots)...

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Zenhaven Mattress 17 Oct 2018 03:50 #32

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"I too felt that the 1.5" comfort layer wasn't enough, and transitioned too quickly to an overly firm layer."

An alternate explanation is that the covering isn't stretchy enough. So, instead of allowing the latex to do its thing, it creates a hammock effect. It feels like that under my shoulder/hips when I'm on my side, or under my whole mid-section when on my stomach. I think latex is supposed to feel elastic at specific points (while also being more supportive across the whole surrounding area.) But a smaller/lighter person might not feel the same effect.

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Zenhaven Mattress 17 Oct 2018 09:55 #33

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Interesting theory! It could be true. I had to cut the backing off my topper because it was basically a tarp-like canvas with no stretch...I'm going to try cutting the backing off the second topper soon. I feel like my covering is pretty stretchy on the mattress itself (I walked around on the bed to help break it in) but that could certainly contribute.

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Zenhaven Mattress 22 Oct 2018 03:51 #34

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I spent the first night on my new Sleep EZ mattress. Zenhaven picked up my return on Thursday, FedEx delivered the Sleep EZ in 3 cartons on Friday, and my new bed frame arrived Saturday. I assembled the mattress yesterday (Sunday).

First impression: I find the Sleep EZ more comfortable than the Zenhaven. It feels more supportive, without uncomfortable pressure points, across all sleep positions (back, side, stomach).
It also feels "livelier" (if that's the right word.) I mean it's a little more jiggly/bouncy when moving around (in a good way, I think.) This is something I noticed on a Savvy Rest mattress I tried, too. Caveats: there is a new 20-slat bed frame in the equation, and I've only spent one night on it. Again, this is an all Talalay, "organic", 10" mattress. F-M-M on one side, F-M-S on the other. I slept on the F-M-M last night.

As for the shopping experience, there's no getting around it, setting up a zip-in system is a hassle. For me, the biggest hassle isn't the mattress assembly itself, but the packaging. FedEx brought the cartons to my front door (no farther) and they are heavy (50-60 pounds each). They are secured with many large copper staples. Each carton's contents are double-wrapped in heavy plastic. So, after unboxing you're left with enough packaging material to fill a small closet (or a pickup truck bed).
Our recycling service will take the cardboard, but I dunno about the plastic.

The Sleep EZ and Zenhaven components seem to be very similar. The ones I purchased both contained 9" of Talalay. For the outer cotton cover, they may be using the same supplier (if the look, feel, and imprinted logos are any indication). The outer piping seems to be about the same. Sleep EZ (or their supplier) does the quilt stitching in a diamond pattern, which I suspect may prevent shifting better than Zenhaven's straight/horizontal channel stitching. The top panel on my Sleep EZ comes completely off (it is not attached at one end as expected).

The Sleep EZ cost me $1,565.50 after a $179.50 discount. No sales tax, no shipping fee. The Zenhaven was $1899. For many customers ... all else being equal (which of course is never the case) ... the Zenhaven delivery and set-up may be worth the extra cost. But then, I now have the advantage of being able to zip open my mattress and rearrange/replace individual layers.

I have no complaint about Zenhaven's customer service or product quality. They refunded my money (minus $99) before they picked up the mattress. The topper they sent me (free of charge) is mine now; the delivery guys would not take it. If you're among the majority of ZH customers who find comfort on one of the two sides, I'd say you made a good choice. It just didn't happen to work for me.

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Zenhaven Mattress 22 Oct 2018 15:24 #35

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Thanks for the update! I would love to hear more after you've spent more time with it. Do you still use your ZH topper on this bed or are you testing it bare?

What 20 slat bed frame did you get? Did you have to get a boxspring too?

Question...did your topper have the glue seam in it? *Both* of mine do.

(One thing...I don't think the ZH layers can shift...they're glued together.)

Glad you're liking it better!

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Zenhaven Mattress 22 Oct 2018 17:11 #36

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Hi Cloud999 and sweetandsourkiwi

I’ve been reading with much interest your ongoing dialog. It is always a great pleasure to witness consumer to consumer (C2C) Interactions especially when they come from informed and educated consumers. :)

@ Cloud999
Thanks for taking the time to share your delivery experience and initial feedback … but most importantly…

Congratulations on your new mattress! :lol:

You certainly made a good value/quality choice and I am glad that you are enjoying it thus far!. As you are aware SleepEZ is a Trusted member of this site which means that I think very highly of them and that I believe that they compete well with the best in the industry in terms of their quality, value, service, knowledge, and transparency.

I suspect that SleepEZ’s sturdy packaging is a failsafe to prevent any damage or mishandling that may occur during shipping and while it may be a bit of a challenge to unpack, dispose or recycle it I’d say that overall, it’s worth the peace of mind on both ends.

I’m looking forward to any ongoing updates once you’ve had the chance to sleep on your new mattress for a while longer.

Phoenix
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Zenhaven Mattress 23 Oct 2018 04:11 #37

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Sweetandsourkiwi,

"Do you still use your ZH topper on this bed or are you testing it bare?"
The mattress is bare (no topper); the tester is in a T-shirt and shorts.

"What 20 slat bed frame did you get? Did you have to get a boxspring too?"
The "Cherry Moon Dovetail Platform Bed" sold by Vermont Woods Studios. No box spring. However, I did add a center rail support (even though my own load & span calculations told me the 20 slats should be acceptable without one.) You never know, my cat could get really heavy in her old age.

"Question...did your topper have the glue seam in it?"
I don't know. I did not notice one, but did not look carefully for one either.

"(One thing...I don't think the ZH layers can shift...they're glued together.)"
When I mentioned "shifting" above, I was referring only to the outer covering material, not to the latex. I'm thinking of the wool quilted to the cotton and how it's all sewn together. Whether this is in fact ever an issue, I don't really know. But one never can have too many things to worry about, right?

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Zenhaven Mattress 23 Oct 2018 09:13 #38

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"The mattress is bare (no topper); the tester is in a T-shirt and shorts."

Okay, that made me laugh harder than it should have.

I could feel my glue seam instantaneously...it's hard. I also cut the quilting off my topper and then it's super obvious and also sharp.

Thanks for all the info! The Vermont Woods stuff is so pretty.

Please come back and give us the broken-in update!

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Zenhaven Mattress 25 Oct 2018 04:08 #39

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I've slept on the Sleep EZ for 4 nights now. For me, it has been an improvement. It feels like I'm getting better pressure relief. Maybe the jury's still out on whether I'm getting equal/better support.

The difference isn't so dramatic (from the Zenhaven "comfort firm" side) that it might not be attributable (at least in part) to my new bed frame. My old frame was still pretty solid and flat. It had MDF panels over a steel-reinforced plywood base. The new frame has 20 closely spaced poplar slats. I added a maple 1x4 under the center. I suspect the difference is mostly due to the mattress (although a slight give/spring from the slats might help relieve pressure).

My BMI is about 27 (~15-20 lbs. huggably overweight). Someone with a lower BMI might not notice much difference. A back sleeper might actually prefer the Zenhaven. For me, the discomfort was mostly from pressure points when side-sleeping.

I dunno, maybe the Zen zoning in the outer layers was counter-productive for me. If the purpose of zoning is to increase support under specific body parts (esp. the lumbar area), then I would think you'd want it lower/deeper in the mattress and thicker than 1.5". Otherwise, the primary effect (on some sleepers/positions) might be to increase surface pressure on those body parts, without actually lifting/supporting them. Perhaps it has a net benefit for back sleeping (allowing the butt to sink more) but not for side sleeping, in my case.

Even after having both mattresses, a fair comparison is challenging. Ideally you'd want the two mattresses side-by-side, over exactly the same frames/foundations. Too bad they're not both widely available in stores.

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Zenhaven Mattress 25 Oct 2018 08:04 #40

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Thanks for reminding me, I did want to add something about the zoning. I figured in an N1 layer it would be pretty gimmicky and useless BUT....when I was walking around on the bed to break it in, I could really feel it! It felt like where my hip would rest was a lot firmer than say, the feet. My hips just hurt all the time now...(but, fibromyalgia). So I think there's something to your point that it's contributing to the harder feel.

I'm a BMI of 23.5 at 135lbs and 5'4.5", and only sleep on my side. Even with both toppers stacked on top of one another my tolerance for the Zenhaven is wearing thin. I'm considering getting the SleepEZ I had planned (a different configuration was suggested to me FMS with the S as a loose topper layer, with the option of encasing later and adding a topper similar weight to Zenhaven's) and testing them side by side.

I have their boxspring over a metal bedframe. Also curious how this might contribute to sensations of firmness and how much difference it really makes.

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