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In praise of cozypure and their commitment to customer service 16 Apr 2016 04:32 #1

  • merry
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I've been around the mattress block several times, trying to find the right fit for me. I've ordered from local mattress stores, disrupters, and from members of this site, but I have never been more impressed with a company's customer service than I have been with cozypure's!

When I called to discuss the best fit mattress for me, I had the pleasure of dealing with Hans. I asked if the zoned core ($400 more) would work for me - and, instead of the hard sell I've experienced with other companies, he told me that no, I wouldn't feel it, so it wouldn't be worth it for me. Other companies would have jumped to make that extra money. I love the honesty and lack of pressure I got from cozypure (and the help in getting the best value for me that I also got from Susan when I ordered a lanoodles pillow - which is the ONLY pillow that has ever worked for me!)

Cozypure was more than I wanted to spend on a mattress, but I recognized the long term value I'd be getting - so combined with the honesty and no-pressure call, I went ahead and ordered. I cannot wait for the bed to arrive!

So different from other companies who try to guilt you into a sale or not returning something, tell you that you're ignorant and they're the only ones who know best what works for you, and almost put me off from mattress buying entirely. A no hassle return should be exactly that!

Thank you, cozypure, for giving me faith in the mattress industry again. (And props to tuft and needle who tried to make it work for me, and when it didn't, was really cool about it). In my experience, you guys are the best company I've worked with from the member list (which isn't all of them, to be fair). I would recommend you in a heart beat!

Alex

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Last edit: by merry.

In praise of cozypure and their commitment to customer service 16 Apr 2016 09:06 #2

  • phoenix
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Hi merry,

Thanks for taking the time to share your comments and feedback about Cozy Pure in such detail ... I appreciate it.

You certainly made a great quality/value choice and I'm also looking forward to your feedback once you've received it as well.

Most importantly ... congratulations on your new mattress :)

Phoenix
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