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Buying a Serta Suite Dreams from Hilton: a cautionary tale-get a refund.. 08 Feb 2018 05:53 #11

  • valhutch
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I would advise persistence in requesting a complete refund on the "Hilton" mattress. After going up the chain in a series of phone calls they did refund my money, finally, and also admitted that it wasn't the mattress I slept on at the Hilton in Cincinnati as promised. When I called Hilton Home initially, they actually pretended to look up the hotel and the room I stayed in to get me the exact mattress, and I believed them ( embarrassing ) I weight 110lbs and within 6 months there was a depression in the middle despite flipping and turning. What a racket! what I can't understand is how they continue to sell these inferior cots, I can't believe that anyone accepts these as real.

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Buying a Serta Suite Dreams from Hilton: a cautionary tale 08 Feb 2018 08:17 #12

  • wvk
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I was so startled to get email that there was a new post to this thread I started 2 years ago that I thought I’d update my story….

The replacement mattress from Serta did not stand the test of time, even with a topper. We decided to take the loss and bought a new mattress from Costco (a Sealy Charter Pointe), moving up to king size, knowing that they’d take it back if we didn’t like it. Sure enough, after a few months there was a noticeable hill and two valleys so we got our money back and decided to stay away from inner-spring mattresses.

We were impressed with the reviews of Novaform from Costco but were reluctant to buy anything without first being able to try it. Since we live in northern Arizona we figured it would behoove us to take a drive down to Phoenix, which seems to have become a bit of a mattress mecca. We sampled the memory foam at Amerisleep and Tuft & Needle, which were quite comfy, but when we got to SleepEZ, we knew we’d found what we were after. Their layer-it-yourself latex mattress immediately impressed us, and we’ve been sleeping on it for 8 months now in total comfort and no backaches. Happy campers, happy sleepers.

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Buying a Serta Suite Dreams from Hilton: a cautionary tale 08 Feb 2018 21:07 #13

  • phoenix
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Hi wvk.

Welcome back to our Mattress Forum! :)

I am glad that we startled you … and very happy to hear how well you are “camping” on your mattress from SleepEZ our Trusted Members .

It's always great "watching" our forum members share their "learning process" as you did, but you startled me by returning here and taking the time to share with us … Thank you! I am sure that I am speaking for many others that may benefit from your update and feedback as well ... I appreciate it!

Phoenix
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Buying a Serta Suite Dreams from Hilton: a cautionary tale 13 Jul 2019 13:34 #14

  • DisappointedShopper
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Found this site and read this too late. We bought and encouraged our friends to buy in Jan 2018. Within 3 mos. ours was sagging with peak and valleys. Finally had an evaluation done by Serta, who deemed our mattress within their parameters of “good”; however, the issue was when you lie down, it sinks very deep, UNLIKE ANY of the 6 Hilton hotels at which we had stayed over the course of a couple of years and whose beds we loved causing us to purchase the “same” mattress.
We kept trying with Serta and Hilton both to no avail between Oct 2018 and Jan 2019, but no luck. Neither did anything. We are very disappointed at having just spent over $1.5K on a mattress on which neither of us can sleep, and in fact causes us great pain. My 21yo just bought her first mattres, a firm K for >$500. She was going budget and understands the possibilities and was ok with it. Honestly, I have a feeling she will be happier with her purchase in the long run than we were.
I am now researching on this site and hope to be a more informed shopper in the future...

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St Louis bed for college student 13 Jul 2019 14:17 #15

  • atananbaum
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We recently purchased a mattress from Jordan's Furniture in the Boston area that my daughter loves. It is SKU 19201520 a Jordan's Diamond Chill Touch. I have been told that it is similar in feel to a hid density foam/mattress with foam core. We need to find a bed for her for her last year of college in St. Louis, MO. Ideally we would like to try beds here and then purchase there. Both Macy's and Mattress Firm are in both locations. I am looking for advice on how to find a similar feeling mattress for her.

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St Louis bed for college student 15 Jul 2019 10:42 #16

  • Sensei
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Hi atananbaum,

Welcome to our mattress forum :). Thanks for the post.

Although this question comes up a lot, it is not easy to "match" a mattress from one brand with another brand mattress. Even sometimes when a consumer can get the exact specifications of the layers of the mattress, two different manufacturers can make the mattress feel different.

How did you learn this was similar to a high-density foam mattress?This mattress is ahybrid innerspring.

The specifications of the Titan Chill from Jorands, according to their site is as follows. You could take these specifications into one of the stores closer to STL, or maybe you can talk to Jordan's about shipping a mattress to your daughter? If the mattress is not compressed, this would probably be too expensive.

Jordans Diamond Chill Touch Specs

Name: Diamond Chill Touch Mattress
SKU: JMFB-20152
Collection: Jordan's Mattress Factory® iGel
Vendor: Jordan's Mattress Factory®
Mattress:75"L x 13.5"H x 39"W
Foundation:75"L x 13.5"H x 39"W
Quilt: Knit Cover with Chill Touch
FR Fibers
Comfort Layers: 2" Copper Memory foam 3.5LB
1 3/4" 1.5LB Poly Foam Topper
3/4" Eco Fiber Pad
Below Innerspring
3/4" Eco Fiber Pad
Support System: Single Sided Sleep Surface
Cloth Encased Coil
13.75 gauge steel
T: 536, F: 681, Q: 789, K: 975
Quantum Edge Perimeter Support 16 gauge
Power Base Compatible
Mattress Type: Hybrid Innerspring, Temperature Regulating, Power Base Compatible
Origin: Made in New England

Thanks let us know if you have other questions.

Sensei
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Buying a Serta Suite Dreams from Hilton: a cautionary tale 15 Jul 2019 10:47 #17

  • Sensei
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Hi DisappointedShopper,

Welcome to our mattress forum :).

So sorry to hear about your Serta mattress issue, and I a not surprised they said it was "good". This is part of the scam of mattress warranties. So many people try to match the hotel bed, and it is never as easy as people think.

Please post again if you have any more questions.

Thanks
Sensei
Sensei(@ TMU Team)
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
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