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Ikea Sultan Heggedal - bad smell that wouldn't go out 27 Jul 2016 11:22 #11

  • theQueenBee
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Wow! Thank you for the quick reply! I thought the thread was so old that nobody would bother :) Thanks for the information...I am in process of emailing IkEA photos and receipts now. I should tell you, that our mattresses are almost 1 and a half years old. The smell has not dissipated...in fact it is worse, now that it is summer and humid. My girls are teens, so there is little likelihood of spills or other sources causing door. Everyone can smell it, not just 'some'. Thanks again!

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Ikea Sultan Heggedal - bad smell that wouldn't go out 27 Jul 2016 11:44 #12

  • phoenix
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Hi theQueenBee,

The smell has not dissipated...in fact it is worse, now that it is summer and humid. My girls are teens, so there is little likelihood of spills or other sources causing door. Everyone can smell it, not just 'some'. Thanks again!


While some people can be more sensitive to the smell of wool (or horsehair) than others and a smell that would be fine for some can certainly bother others ... based on the feedback that I've read it also seems that some of their mattresses have a stronger, more obvious, and more persistent smell than others of the same model.

It's unfortunate that you didn't try and exchange or return your mattress earlier while you were still inside their trial period (which is one year for in store purchases and 90 days for online purchases) because the exchange/return process would probably be easier but hopefully they will make an exception and treat it as a warranty issue and allow you to at least exchange your mattresses.

I'm looking forward to any additional updates you have the chance to share.

Phoenix
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Last edit: by phoenix.
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