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Intellibed warranty claim denied 17 Sep 2015 13:00 #1

  • rlbob
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My wife and I bought an Intellibed about 7 years ago to help her recover from a back surgery. Last year we noticed it wasn't as comfortable and was tactfully causing pain because of permanent depressions in the mattress. After following all of their instructions I mailed in photos proving the depressions were well within their numbers for warranty replacement. Today they very carefully weaseled around the warranty and denied it. I strongly advise not purchasing any Intellibed product and go for something that will not decay and also has decent customer service.

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Intellibed warranty claim denied 17 Sep 2015 14:19 #2

  • phoenix
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Hi rlbob,

I switched your post to a new topic of its own with a different title so that it would be easier for other members to find.

After following all of their instructions I mailed in photos proving the depressions were well within their numbers for warranty replacement. Today they very carefully weaseled around the warranty and denied it.


According to the Intellibed warranty here ... any visible impression more than .75" that isn't associated with a sag in the support system under the mattress would be covered in their warranty. How deep are the impressions in your mattress and what was the reason they gave for denying your warranty claim?

Phoenix
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