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Eve Mattress 08 Sep 2015 10:44 #1

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Has anybody encountered Eve Mattresses:

www.evemattress.co.uk/

They're a British mail order co who only make one type of mattress (Latex & Memory foam) but claim its suitable for everyone and offer a 100 day home trial. They make some cheeky comparisons with Tempur on their website.

Great banding and marketing, but can a mattress of this type really be suitable for people of different weights, back conditions etc?

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Eve Mattress 08 Sep 2015 15:37 #2

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Hi paddyb,

Great banding and marketing, but can a mattress of this type really be suitable for people of different weights, back conditions etc?


While the Eve mattress isn't available in North America so it isn't listed ... you can see my comments about these types of claims that are very common with the new "breed" of what I call simplified choice mattresses in post #1 here in the simplified choice topic.

The short answer is "no" and these types of claims are exaggerated but since most of these mattresses are in the firmness range that is in the middle of the bell curve that would be suitable for the largest group of people (similar to a hotel mattress) ... you will generally find that any one of these mattresses will be the "best" match (in their budget range) for a relatively small percentage of the population, a "good" match for a larger percentage, and an "OK" match for a larger percentage yet. While the only reliable way to know which group you fit in will be based on your actual experience when you actually sleep on the mattress ... for those where the mattress isn't a "good enough" match (either too firm, too soft, or where you experience "symptoms" when you sleep on the mattress) then they all have a great return policy that lets you start all over again with choosing another mattress with little risk outside of the time you spent trying the mattress or returning it.

There is also more about the 3 most important parts of "value" of a mattress purchase in post #13 here which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists based on suitability, durability, and all the other parts of your personal value equation that are most important to you (including the price or course and the options you have available after a purchase)

Outside of PPP (Posture and alignment, Pressure relief, and your Personal preferences) ... the most important part of the value of a mattress purchase is durability and the durability and useful life of a mattress depends on its construction and the type and quality of the materials inside it regardless of the name of the manufacturer on the label so I would always make sure that a retailer or manufacturer you are considering is willing and able to provide you with the information listed here so you can compare the materials and components to the quality/durability guidelines to make sure there are no lower quality materials or weak links in a mattress that would affect the durability and useful life of a mattress before making any purchase. The top 4 cm layer of latex would be a good quality and durable material (although I would want to know the type and blend of the latex) but I would also want to know the density of the 4 cm middle memory foam layer and the density of the bottom 17 cm polyfoam layer as well.

Phoenix
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Eve Mattress 09 Sep 2015 05:54 #3

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Thank you Phoenix, this is probably the most comprehensive answer I've had to any forum post (and I use a lot of forums).

Lots of reading to do then, though I have been researching this subject for a while. I've asked the company to give me more info on the latex and form and I'll let you know when I hear back.

Eve have only been operating for about a year, so there is limited info out there on them. A couple of reviews have mentioned Casper in the US, and after a quick look at Casper's website I can see that they are clearly setting out to offer a UK equivalent, right down to the 100 day home trial and delivery in a box. I'll take some time later to find out more about Casper, but I would be interested in hear your opinion of their mattress and their customer satisfaction levels.

Also, what are your views on the "mattress in a box"? It concerns me a bit that I've seen these compressed mattress on sale before, and they've all been very cheap and don't appear to be of very good quality.

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Eve Mattress 09 Sep 2015 09:50 #4

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Hi paddyb,

I'll take some time later to find out more about Casper, but I would be interested in hear your opinion of their mattress and their customer satisfaction levels.


You can see my comments about Casper and the materials inside it in post #2 here in the simplified choice topic and a forum search on Casper (you can just click the link) will bring up many more comments and feedback about them as well.

Also, what are your views on the "mattress in a box"? It concerns me a bit that I've seen these compressed mattress on sale before, and they've all been very cheap and don't appear to be of very good quality.


I'm not sure if you are referring to a specific mattress or to mattresses that are shipped in a box in general (which would be too broad a question for me to answer because there are so many of them that are different from each other).

I can't speak to how any mattress will "feel" for someone else but my thoughts about the quality and durability of any mattress would depend entirely on the type and quality of the materials and components inside it regardless of the name of the manufacturer on the label.

Phoenix
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Eve Mattress 09 Sep 2015 13:41 #5

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Thank Phoenix

Well I bit the bullet and ordered one with a £50 off voucher. Impressive service so far, no less than one of the directors of the company phoned me up to discuss delivery and offered me another £25 off to trial having it delivered in a new box (the only downside is that as the boxes are so new they don't yet carry the Eve branding).

I asked him about the Latex and foam, answers as follows:

Dunlop Latex, 60% natural, 40% synthetic.
50 kilo Memory foam

Not sure what that means in terms of quality?

I was asking about the mattress in a box concept in general as it doesn't appear to be as popular here as it is in the states and I had always associated it with very cheap memory foam mattresses. If you had replied along the lines of "it's impossible to compress a quality mattress into a box" or "boxed mattresses are never very high quality", then I'd have been worried, but from initial reading this doesn't seem to be the case, or am I wrong here... still time to cancel before its delivered!

Also noticed that Leesa are now operating in UK, but are a bit more expensive.

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Last edit: by paddyb. Reason: Added somthing

Eve Mattress 09 Sep 2015 14:52 #6

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Hi paddyb,

I asked him about the Latex and foam, answers as follows:

Dunlop Latex, 60% natural, 40% synthetic.
50 kilo Memory foam

Not sure what that means in terms of quality?


As you can see in the quality/durability guidelines here ... the blended Dunlop latex is a good quality and durable material but the 50 kg/m3 memory foam is the equivalent of 3.1 lbs/ft3 which is a lower quality/density and less durable material than I would be completely comfortable with in terms of longer term durability and could be a weak link in the mattress unless the layer is relatively thin (no more than "about an inch or so"). I would also want to know the thickness of each layer and the density of the polyfoam support core as well.

I was asking about the mattress in a box concept in general as it doesn't appear to be as popular here as it is in the states and I had always associated it with very cheap memory foam mattresses. If you had replied along the lines of "it's impossible to compress a quality mattress into a box" or "boxed mattresses are never very high quality", then I'd have been worried, but from initial reading this doesn't seem to be the case, or am I wrong here... still time to cancel before its delivered!


Compressing a foam mattress for a few weeks during transportation won't harm most good quality foams but with lower quality foams or with longer term compression (such as foams or mattresses that are shipped from China or stored compressed for longer periods of time in a warehouse) it certainly can. Compressing a mattress so that it can be shipped through courier can also result in savings in the delivery costs but some foams that are firmer or denser or stiffer aren't as suitable for compression and in this case they need to be shipped uncompressed with a common carrier rather than through a courier. A mattress manufacturer will generally work with their foam manufacturer or supplier to make sure that they are using foams that are suitable for the shipping and compression methods they use.

Also noticed that Leesa are now operating in UK, but are a bit more expensive.


As you can see in the simplified choice mattress topic ... they use 2" of 3 lb memory foam which is also a lower quality/density material than I would be comfortable with as well.

Phoenix
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Eve Mattress 09 Sep 2015 15:53 #7

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Thanks for your advice. I think I'll go with the 100 day home trial and see how I get on. At the price I'm getting it for, I'd be happy if I get fives years good use out of it.

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Eve Mattress 09 Sep 2015 16:41 #8

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Hi paddyb,

If the 3 lb memory foam is closer to the range of about an inch or so then it would have little effect on the durability of the mattress and the thickness of the layer above the memory foam will also have an effect on the durability of the 3 memory foam below it as well. If the 3 lb memory foam is in the range of 2" or more then you may notice "enough" foam softening to affect the comfort and support of the mattress well before 5 years is up.

In any case ... if you are happy with your purchase in spite of not finding out the specifics of all the layers or being able too confirm whether there are any weak links in the mattress ... then congratulations on your new mattress.

I hope you have the chance to share your comments and feedback once you've received it and have had the chance to try it out.

Phoenix
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Eve Mattress 10 Sep 2015 01:45 #9

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Here's the response from Eve I had this morning:

The latex is Dunlop and it's 60% Natural 40% Synthetic

The memory foam is 50kg. but this isn't the point. At eve we went through a rigorous process of consumer trials, testing out over 30 different combinations of materials and depth of layers etc. We finally arrived at the model we offer now which was loved by all. The eve mattress has an incredible feel and we are so confident you'll love it we give you 100 days to trial it at home and if at any time you are not happy we'll collect your eve and give you a full refund.

The latex and memory foam layers are both 4cm (1..57inches) and the base layer is 17cm (6.7inches).

I'll will report back once its arrived.

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Eve Mattress 10 Sep 2015 02:10 #10

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Hi paddyb,

The memory foam is 50kg. but this isn't the point. At eve we went through a rigorous process of consumer trials, testing out over 30 different combinations of materials and depth of layers etc. We finally arrived at the model we offer now which was loved by all. The eve mattress has an incredible feel and we are so confident you'll love it we give you 100 days to trial it at home and if at any time you are not happy we'll collect your eve and give you a full refund.


This is a fairly "standard" reply that really doesn't mean much because they are talking more about "comfort" than about durability and these are two completely separate issues because you can't "feel" the quality or durability of a material. While 100 days would certainly be enough to decide whether a mattress was "comfortable" and was a good match for you in terms of PPP ... it's not nearly long enough to be able to assess the durability of a mattress.

When you mention this to most companies they will usually tell you that the warranty will "protect" you but mattress warranties only cover manufacturing defects and they don't cover the gradual (or more rapid in the case of lower quality comfort layers) loss of comfort and support that comes from foam softening that is the main reason that most people will need to replace their mattress. In other words warranties have little to nothing to do with the durability or useful life of a mattress or how long it will be until you need to buy a new mattress. If there is an actual defect in the materials it will usually show up early in the life of the mattress (usually in the first year or two) but knowing the quality and durability of the materials in your mattress is always a much more reliable way to assess the relative durability and useful life of a mattress than the length of a warranty. There is more about mattress warranties in post #174 here .

The "somewhat good" news is that the 3 lb memory foam layer is only 1.57" thick so it's not as risky as having a 3 lb density memory foam layer that was thicker.

Phoenix
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