>

Welcome to The Mattress Underground FORUM! :cheer:
The first place to start your research is the Mattress Shopping Tutorial
Select the Search Forum tab below to gain access to answers to many mattress related questions.
Select the Ask An Expert tab below to reach out to any of our Expert Members for guidance and advice.

Welcome to The Mattress Underground FORUM! :cheer:

TOPIC:

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 13 Feb 2015 15:40 #1

  • FAUguy
  • FAUguy's Avatar Topic Author
  • Offline
  • Senior Member
  • Senior Member
  • Posts: 46
I've been going though this site for the past month, but would like to share my experience thus far.

I'm coming from a Simmons BeautyRest med-firm that I purchased in 1998 for about $1200.
Back in November '14 I started looking at Tempu-Pedic and ended up buying the Contour Rhapsody Cal-King ($3900) with the Premier Ergo adjustable base ($2097) for $5996 total. Delivery was the first week in December.
Since the, the Rhapsody has killed by back. I can't lay on it for more than 10-15 minutes without hurting across my shoulder or in the lower back. I contacted the store (Mattress Firm) and was told to give it more time. Also, the adjustable base makes me hurt even more, so I can't even use it. I went to the store a couple weeks ago and wanted to return the entire set. I was told this was no problem for the mattress, but they don't take the adjustable bases back...as some people were selling parts off the bases and then returning them (yeah, right). So now I have to fight with Customer Service/Corporate about returning the base with the mattress.

The situation left a bad taste in my mouth, so for the past month I've been trying as many mattresses as possible from other stores. I don't want to go with Tempur again, and I don't care for the Serta iComfort/iSeries, Simmons Hybird/Recharge/BeautyRest Black/ S&F.

So far, the only two mattresses I've been comfortable with the Aireloom Silverton and Prana Super Vinyasa from City Mattress.
Pricing on both of those are being discounted for me ($4100 for the Aireloom Silverton with or without base, and the Prana Super Vinyasa at $3960 with no base or $4700 with base).
But the reviews in here are mixed on both of these brands, saying they sag over time...the Aireloom uses alot of padding on the top of the coils that will break down....and the Prana uses a padding on top of the latex.

At this point, I'm not sure what to do, and a bit confused.
Both the Aireloom Silverton and Prana Super Vinyasa feel comfortable to me (though each one does feel different) and with the 30 min that I was on them did provide good support when on by back and sides without any pain. Though I could feel a bit on a ridge in the center or the Aireloom, which is what people said can happen over time. Since these two brands are in the $4K range, I don't want to make a bad decision...something that may feel comfortable now, but 8-12 months later I am hating and wish I never got.

Any advice would be appreciated.

Please Log in or Create an account to join the conversation.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 13 Feb 2015 16:07 #2

  • phoenix
  • phoenix's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 31963
Hi FAUguy,

I went to the store a couple weeks ago and wanted to return the entire set. I was told this was no problem for the mattress, but they don't take the adjustable bases back...as some people were selling parts off the bases and then returning them (yeah, right). So now I have to fight with Customer Service/Corporate about returning the base with the mattress.


This is the norm in the industry and the main reasons that adjustable bases aren't returnable are because they are very heavy and costly to return and because they can be used under many different mattresses and aren't specific to a certain mattress so even if you exchange or return a mattress the base can still be used with a different mattress. The biggest reason though is because it's not part of their return/exchange policy that you agreed to when you purchased it (you can see their return policy here ). The cost of return and exchange policies are always built into the cost of a product because the people who don't return a product are the ones who pay for the ones that do.

At this point, I'm not sure what to do, and a bit confused.


The first place I would start your research is the mattress shopping tutorial here (there is a longer and a shorter version) which has all the basic information, steps, and guidelines that can help you "reset" how you are looking for a mattress and help you make the most suitable, the most durable, and the best value choice ... and perhaps more importantly know how and why to avoid the worst ones (including major brands or mattresses that have too much lower quality or unknown materials or "weak links" in their design such as the Aireloom or Prana mattress you were considering).

Two of the more important links in the tutorial are post #2 here about the different ways to choose the most suitable mattress (either locally or online) that can help you identify and minimize the risks involved with each of them and post #13 here about the most important parts of the "value" of a mattress purchase that can help you make more meaningful comparisons between mattresses.

Once you reach step 3 in the tutorial then if you let me know your city or zip code I'd be happy to let you know about the better options or possibilities I'm aware of in your area.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

Last edit: by phoenix.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 13 Feb 2015 17:09 #3

  • FAUguy
  • FAUguy's Avatar Topic Author
  • Offline
  • Senior Member
  • Senior Member
  • Posts: 46
Thank you, will read through it.
I'm in South East, FL...Ft Lauderdale and Boca Raton area.
Places I've been to are Mattress Firm, Mattress One, City Furniture, and City Mattress.

The thing is the salesman at Mattress Firm never stated anything about the adjustable bases not being returnable, just emphasized the 100 day guarantee. It turna out that is is on the back of the sales order, in small print. When we went there 2 weeks ago, he went in the back room and found his copy with it highlighted in yellow, ours is not. He said no one takes them back. So I went down to Macy's and Sears and they said they are returnable, just have a 10-15% restocking fee.
I really hate to eat a $2100 adjustable base that I can't adjust good for me and now feel like it's a waste of money.

Please Log in or Create an account to join the conversation.

Last edit: by FAUguy.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 13 Feb 2015 19:22 #4

  • phoenix
  • phoenix's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 31963
Hi FAUguy,

I'm in South East, FL...Ft Lauderdale and Boca Raton area


Some of the better options and possibilities in the Boca Raton / Ft Lauderdale area I'm aware of (subject to the "value" guidelines I linked in my last reply) are listed in post # 2 here .

The thing is the salesman at Mattress Firm never stated anything about the adjustable bases not being returnable, just emphasized the 100 day guarantee. It turna out that is is on the back of the sales order, in small print. When we went there 2 weeks ago, he went in the back room and found his copy with it highlighted in yellow, ours is not. He said no one takes them back. So I went down to Macy's and Sears and they said they are returnable, just have a 10-15% restocking fee.
I really hate to eat a $2100 adjustable base that I can't adjust good for me and now feel like it's a waste of money.


He is correct that most people wouldn't want to return an adjustable bed because they can be used under any suitable mattress and most customers that buy an adjustable bed would want the benefits of an adjustable bed no matter which mattress they choose to use on top of it. Your adjustable bed may also work well with another mattress that is more suitable for you (there is more about the benefits of an adjustable bed in post #3 here ) even though it won't "compensate" for a mattress that isn't a good match for you in terms of PPP.

It's part of a customers responsibility to make sure they are clear about the return or exchange policies of any store before they make a purchase and return/exchange policies are often a source of misunderstanding, frustration, or buyers remorse. Unfortunately a salesperson can only answer the questions they are asked directly and not the unasked questions that can turn out to be important after a purchase.

You also have the option of selling the adjustable bed if you really don't want to use it under a new mattress you purchase so you could recover some of your investment that way as well if Mattress Firm isn't willing to make an exception to their policies.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

Last edit: by phoenix.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 15 Feb 2015 12:02 #5

  • FAUguy
  • FAUguy's Avatar Topic Author
  • Offline
  • Senior Member
  • Senior Member
  • Posts: 46
I've looked and found a couple places in the area that sell the Pure Latex Bliss line ( Mattress Xperts and Bedding Barn). I'm going there next week to see how they feel and compare to the Prana Super Vinyasa that I tried from City Mattress.
The specs look good, 20 year 3/4" warranty, and smooth top instead of tufted hills and valleys.
Also the Savvy latex at Mattress Xperts.

Please Log in or Create an account to join the conversation.

Last edit: by FAUguy.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 15 Feb 2015 15:46 #6

  • phoenix
  • phoenix's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 31963
Hi FAUguy,

I've looked and found a couple places in the area that sell the Pure Latex Bliss line ( Mattress Xperts and Bedding Barn). I'm going there next week to see how they feel and compare to the Prana Super Vinyasa that I tried from City Mattress.
The specs look good, 20 year 3/4" warranty, and smooth top instead of tufted hills and valleys.


The PLB mattresses use Talalay latex from top to bottom (outside of their hybrid line) and there are no lower quality materials or "weak links" in their mattresses and they would be well worth considering.

The only "caution" I would add is that if you are in a much higher than average weight range I would be a little careful with their softest mattresses (the Beautiful and the Worlds Best Bed) both in terms of suitability (PPP or Posture and alignment, Pressure relief, and Personal preferences) and in terms of durability because ultra soft versions of any material can be less durable than firmer versions of the same material.

I'm looking forward to your feedback after your visit and testing.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 15 Feb 2015 23:14 #7

  • FAUguy
  • FAUguy's Avatar Topic Author
  • Offline
  • Senior Member
  • Senior Member
  • Posts: 46
I'm 6'3" and 165-175. I had been about 280 a few years ago, but have been under 180 for the past year.
So right now I think I'm in an average weight range for my height, but will be going with a Cal King size since I like the extra leg room.

The Savvy interest me as the layers are customizable.

I did speak with an Area Manager from Mattress Firm and he said they absolutely can not take back adjustable bases under no ccircumstances... even though I'm not able to use it as it throws my back out of alignment. But when I told him that I contacted other stores and they do take them back but have a restocking fee...he couldn't answer me. So I guess I'm stuck with a $2K base!

Please Log in or Create an account to join the conversation.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 16 Feb 2015 00:17 #8

  • phoenix
  • phoenix's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 31963
Hi FAUguy,

The Savvy interest me as the layers are customizable.


The Savvy Rest is a very high quality component latex mattress and as you mentioned these types of mattresses have the advantage of being able to customize the layers both before and after a purchase (by rearranging the layers or exchanging a layer for a firmer or softer version). They also have the advantage of being able to replace a single layer if one of the layers softens or breaks down before the others (usually the softer top layer) or if your needs or preferences change down the road without having to replace the entire mattress. I would also make sure you do some careful value comparisons though because there are a number of online options that use a very similar design with 3" layers and a wool quilted cover that have similar firmness options and choices of Dunlop or Talalay latex that are in a significantly lower price range and in many cases have a better exchange and return policy (Savvy Rest can't be returned and you can only exchange layers for the price of shipping).

I did speak with an Area Manager from Mattress Firm and he said they absolutely can not take back adjustable bases under no ccircumstances... even though I'm not able to use it as it throws my back out of alignment. But when I told him that I contacted other stores and they do take them back but have a restocking fee...he couldn't answer me. So I guess I'm stuck with a $2K base!


Your alignment issue may have had more to do with your mattress than your adjustable base and if you purchase a mattress that is a more suitable "match" for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) then you may find that your adjustable bed would be fine underneath it.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

Last edit: by phoenix.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 16 Feb 2015 09:50 #9

  • FAUguy
  • FAUguy's Avatar Topic Author
  • Offline
  • Senior Member
  • Senior Member
  • Posts: 46
Which on-line options are you referring to?

Please Log in or Create an account to join the conversation.

Hate my Tempur Rhapsody, replacing with Aireloom or Prana 16 Feb 2015 09:58 #10

  • phoenix
  • phoenix's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 31963
Hi FAUguy,

The tutorial post has a link to a list of the members here that sell mattresses online (in the optional online step) and there are several of them that make component latex mattresses with very similar designs that use the same types and blends of latex with wool quilted covers.

Post #3 here may be helpful as well.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

Last edit: by phoenix.
The Mattress UndergroundCopyright © 2022 The Mattress Underground
TheMattressUndergounf
TMU
TheMattressUndergounf