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Funny Experience at big name dealer lol 05 Nov 2014 03:41 #1

  • Mrr211
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I thought I would share a funny experience I had at one of the big chain dealers.

My wife and I are in the process of buying a new memory foam mattress. We have narrowed it down to the Tempurpedic Cloud Supreme or Cloud Luxe. We figured out quickly that we could not afford the prices that these dealers wanted. Although we were skeptical about buying online we have decided to give it a shot and think we will be using Brooklyn Bedding/Dreamfoam Bedding.

We wanted to try out the mattresses one more time and visited one of the big name stores in our area. We went in as if we might buy there as we didn't want to insult anyone. Within a minute we were approached by a salesman and after telling him we had narrowed it down to the two Tempurpedic models it was as if a switch flipped in his head.
He had me at the more expensive Cloud Luxe and told us both to lie down. After doing this I posed a few questions regarding how soft it was. He gave very standard responses and we could already tell he was going to treat us as if we were dumb. But... We played along. Then I asked a ques about the mattress getting softer over time and he actually said oh no, that doesn't happen this bed is a tank it will stay like that for 15 years. Lol I almost couldn't hold in the laughter and knew that this guy was trying to play us.
Then without even leading us to the Cloud Supreme he brings us over to the window to another Luxe model. He says lie down. Suddenly he starts adjusting the base and a massage comes on lol. His face was lit up and he was smiling, " isn't that just great, like heaven huh". I said oh wow yes it is nice lol.
Now comes the funny part after a few minutes he calls us over to the desk and starts throwing numbers at us. I had to stop him and say umm you never even let us look at the Cloud Supreme. "Oh" he says. Ok I can show you that if you want as well.
My wife knew I was surprised and she said yes lol.
Anyhow we tried it and after his pitch to now upgrade to the breeze etc we realized we needed to go. It's amazing how people will assume you haven't done your homework and try to make a quick sale.
Thank you Phoenix and everybody else for all the knowledge we have been able to fain from using this site. I really feel bad for those who have not discovered it to do their homework!

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Funny Experience at big name dealer lol 05 Nov 2014 09:02 #2

  • phoenix
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Hi Mrr211,

As sad as it may be ... the members that have spent more than an hour or two on the site will probably know more about mattresses and materials than most of the salespeople in the mainstream industry that sell them. They are very well trained in how to "sell" mattresses ... but not so much in educating their customers or really helping them find the best choice. He was probably very disappointed when you wanted to test a less expensive mattress.

Thanks for sharing the story :)

Phoenix
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