>

Welcome to The Mattress Underground FORUM! :cheer:
The first place to start your research is the Mattress Shopping Tutorial
Select the Search Forum tab below to gain access to answers to many mattress related questions.
Select the Ask An Expert tab below to reach out to any of our Expert Members for guidance and advice.

Welcome to The Mattress Underground FORUM! :cheer:
  • Page:
  • 1

TOPIC:

Just A Rant - Knowing More Than Salespeople AND Getting Misinformation 26 Jun 2014 06:43 #1

:S

I find it frustrating when salespeople spout wrong information. But what pisses me off is when they insist arrogantly that they know and others don't.

I have been told by a store owner that a particular foundation is made with hardwood when it is actually made with softwood.

I have told by the same store owner that I'm worrying too much about details and because of that, I'll never find a perfect mattress.

I have been told by the same store owner that I should never buy a mattress with a topper, that if the mattress can't do it all by itself, I'm buying the wrong mattress. If a store suggests a topper (even though he carries them), they're selling me a line. Toppers are for fixing wrong or imperfect mattresses.

The same store owner told me that Vi-Spring's warranty says that you have to be happy with the mattress for life, that it's warranty is about being happy with the mattress for life (which left my wife and I a bit skeptical). While Vi-Spring does offer a more generous warranty than other brands I am aware of (a one-time switch out on spring or firmness tension if you're not happy, and that involves a user cost of $300, if I recall correctly), it is essentially only a warranty against workmanship for life, so wear and tear or use are not covered.


I have been told by a GM of a direct sales manufacturer that it is against US Federal regulations to use wool as a fire barrier or retardant. He told me that he had asked the FR contact if there was any way to use wool as a fire barrier and contact insisted that the answer was no, particularly with latex mattresses. If a store tells you that a mattress is not using some sort of rayon or petroleum-based barrier, they're lying, according to the GM. I believe him that he believes that. How did he get misinformed?

Another store salesperson said that latex is the coolest, most breathable type of bed to sleep on.

A salesperson from yet another store says that a mattress brand, Berkeley Ergonomics (which they sell), uses polyester in the wrapping of the the coils as well as the wrapping of layers because the company found that cotton doesn't wear as well.

Part of the problem, as a prospective mattress buyer, is that I want to believe the things I am hearing so I can make the best choice. None of the above examples are from mattress superstores. These are all from either "organic" mattress stores or stores that promote "natural" mattresses.

How am I to base my decisions on "facts" when I can't tell if that are actually factually correct. When I go back to do my research and come back with different information that the salesperson tells me, and the salesperson tells me that I'm too worried about the details (No apology, of course).

This situation is, of course, not unique to mattresses. I recently had a dealing with a new (to me) optical shop which utilizes Davis Optical as a provider. Every two years, our plan provides for free eye exams (including for contacts), and either: 1) two pairs of eyeglasses, 2) 1 pair of eyeglasses and a dispense of contact lenses, 3) 2 dispenses of contact lenses, or 4) $150 towards glasses or contacts not listed on their plan. I have been using Davis Optical for decades.

This optician insisted that a contact lense dispense only included paying for his services and a trial pair of contacts. This doesn't even make sense. Davis will pay for 2 pairs of eyeglasses or pay $150, yet he is insisting that, w/regard to contacts, that if the model of contacts is in Davis' plan, Davis only pays one pair of trial lenses (even if they're daily disposables!). The optician told me that he KNOWS, and that he has been doing this for fifty years!

I immediately called Davis' customer service, waited on hold, got a CS agent and told him what the optician said. The Davis CS person told me that one dispensing of contacts is equal to 6 months worth of lenses.

I put Davis' rep on the phone with this guy. I heard the optician hem and haw, pause and say "Well, I thought....". We ended the call with Davis. I got NO apology from the optician. That he had already had my money, I followed through, but I won't go back to him again. Not that I believe he was trying to rip off his customers, but he clearly had not serviced them well as perhaps it has been 50 years of them paying for contact lenses when Davis would have covered them.

Why is it that I know more than most of whom are supposed to be "experts"? Almost all the knowledge I have gleaned from this site and other researches have helped me make a more informed choice with regard to buying a mattress. Yet one store guy is insisting that my research was somewhat needless.

Any business person or salesperson needs to be treating their knowledge base like a scientist does -- constantly updating and challenging their own knowledge. Get second opinions. Keep looking at what new information is out there and then vet it, etc.

It just makes for a potentially frustrating experience, and again, I was hoping that going to the "little guy" stores would be an improvement. It hasn't been that way, for the most part.

Please Log in or Create an account to join the conversation.

Just A Rant - Knowing More Than Salespeople AND Getting Misinformation 26 Jun 2014 09:50 #2

To his credit, the GM, after I plied him with info from manufacturers and other evidence supporting the legality of using wool as a fire retardant in mattresses, he said he'd look further into it. For now, though, he said he'd continue to use the rayon/poly blend as a retardant in his mattresses.

Please Log in or Create an account to join the conversation.

Just A Rant - Knowing More Than Salespeople AND Getting Misinformation 26 Jun 2014 16:08 #3

Hi AnalogJ,

I certainly agree that some of the inconsistencies in "fact" in the mattress industry can be very frustrating.

In many cases the inconsistencies are based on "marketing" vs "fact" and you will find many claims that are factually wrong. This is much more common in the mainstream industry where salespeople in general are much less knowledgeable and are more focused on "selling" than on "educating".

In other cases though you will find two seemingly opposing opinions held by knowledgeable people and based on long term experience that are both right ... but they are right in different circumstances or applications. These can be the most challenging because most people are used to information that is either "right or wrong" and often don't realize that two opposing pieces of information can both be right. These types of conflicts are one of the triggers for some of my own research where I ask myself "how can two people that I respect hold such conflicting beliefs that both fit their long term experience" so my own challenge then becomes to research the bigger picture where both of them can be right in different circumstances (see post #11 here ).

This type of research where there are no specific objective set of facts that fit every set of circumstances are the most challenging because in many cases all the information that you would need to resolve the conflict in beliefs and experience isn't available. In some cases even the "argument itself" is really irrelevant because any difference in fact may not be particularly meaningful anyway (such as the difference in breathability between a cotton encasement and a synthetic encasement for a pocket coil since all pocket coils will be breathable regardless of the type of fabric that is used). In many cases people are looking for simple answers or "better worse" answers that fit all circumstances when these types of objective answers don't exist.

Some fine details are much more relevant than others. Pursuing these types of small details in some cases can go down a path that really leads nowhere in any practical terms and it can become an exercise in futility and frustration. In other cases the smaller details are much more meaningful or relevant in terms of actual performance that can be felt or experienced by some people and these can be worth pursuing for some people where knowing the smaller details can make a difference for them. Knowing which details that are worth pursuing and which ones aren't can take a great deal of experience or even "intuition" because the industry is as much an art as it is a science.

One of the reasons that I find this industry so interesting is that the learning curve never ends no matter how much you may know and while this can be frustrating when you are looking for definitive answers that don't exist ... it's also part of the enjoyment and "challenge" of the industry as well.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

Last edit: by phoenix.

Just A Rant - Knowing More Than Salespeople AND Getting Misinformation 27 Jun 2014 07:11 #4

I agree with you. A good point about that something may be applicable in one circumstance and less in another. I think my point is that the manner or attitude that is taken with some of these people. It's not "From what I know...", or "In my opinion...", it's "I'm right and they're wrong!". It doesn't foster any discussion and, personally, makes me feel uncomfortable. And to be belittled because I'm actually doing research -- it boggles my mind.

Ultimately, you could say that it's the buyer's fault if they don't look past what the salesperson says and do research for themselves. It's just that I would expect such behavior from salespeople at places like Sleepy's. I was expecting better at a mom and pop shop.

By the way, Christina at Sleepland, WJ Southard's company, was very nice and was as helpful as she could be, though there wasn't a whole lot more information she could provide. As a representative of the company, she certainly gave it a good name.

Please Log in or Create an account to join the conversation.

Just A Rant - Knowing More Than Salespeople AND Getting Misinformation 27 Jun 2014 14:04 #5

Hi AnalogJ,

And to be belittled because I'm actually doing research -- it boggles my mind.


This is especially annoying to me as well when someone is doing legitimate research and asks good questions and the result is eyes rolling, belittlement, or answers that make no sense, aren't correct, or aren't relevant to the question.

By the way, Christina at Sleepland, WJ Southard's company, was very nice and was as helpful as she could be, though there wasn't a whole lot more information she could provide. As a representative of the company, she certainly gave it a good name.


That's certainly good to hear. I'm assuming you mean Christina at Sleepmaster?

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

Last edit: by phoenix.

Just A Rant - Knowing More Than Salespeople AND Getting Misinformation 27 Jun 2014 14:08 #6


That's certainly good to hear. I'm assuming you mean Christina at Sleepmaster?


D'oh! Uh. Yeah. :-)

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
The Mattress UndergroundCopyright © 2022 The Mattress Underground
TheMattressUndergounf
TMU
TheMattressUndergounf