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I know my pillow choice, here's my stats - will you help me get it "just right"? 12 May 2014 15:07 #21

  • seejanesleep
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Hi PS...

Thanks for the info. on the latex smell. I think I pretty much have already decided to return the shredded pillow.

I am doing good with the zoned, solid one so will probably keep it.

I am on the fence about whether to order the LaNoodle contour pillow. If I want to compare it to my zoned Z Malouf I will need to purchase it soon so that I have time to compare and even return the Z Malouf one, if I liked the LaNoodle better.

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I know my pillow choice, here's my stats - will you help me get it "just right"? 13 May 2014 04:13 #22

  • SallyS
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Wool - I have fallen madly in love with the wonders of wool for bedding. Pillows, too! My favorite pillow is made of wool bolus - little clumps of wool (some call these wooly down pillows). It's firm, soft, malleable, and washable. I have wool pillows made from standard batting, but the bolus is a dream.

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I know my pillow choice, here's my stats - will you help me get it "just right"? 13 May 2014 14:46 #23

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Wow. So I just called cozypure to order a LaNoodle contour pillow. I asked their return policy and the guy told me I CANNOT return a pillow I have used or even opened! I can't even take it out of the outer packaging to feel it or they will know it's been opened and refuse a refund. How on earth is a person supposed to tell if they like a pillow if they cannot even take it out of the package???? I don't live anywhere near their stores to go in person and see one. I'm on the west coast.

First he said it was against the law. Then when I questioned further and said the Z Malouf pillows (which he's never heard of that company??) are refundable he said they probably throw them away when someone returns them. Huh? No company could stay in business if they did that. How beyond frustrating. I cannot afford to throw over $100 at a pillow only to find out if it doesn't work for me that I have to take that loss. Am I clueless on this? I can return sheets, pillows, towels, underwear (he mentioned that) to any department store or most companies. Do they all throw them out? I can't believe that.

Is anyone else on these boards returning items to cozypure/LaNoodle or are you just taking the loss? Sigh.

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I know my pillow choice, here's my stats - will you help me get it "just right"? 13 May 2014 16:41 #24

  • phoenix
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Hi seejanesleep,

For the most part ... the "norm" in the industry (with a few exceptions such as a big box store like Walmart which has a return policy on everything they sell) is that pillows, sheets, and other bedding is considered to be a "personal" item and that outside of defects they are not normally returnable or refundable once they have been opened or used.

They are also correct that once they are used then they can't be sold as new any longer so they would need to be disposed of or sold and labeled as a "used" product.

Phoenix
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Last edit: by phoenix.

I know my pillow choice, here's my stats - will you help me get it "just right"? 13 May 2014 21:27 #25

  • seejanesleep
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Now that I think about it it makes sense from a hygiene standpoint. I've just never encountered this before. Every store I've ever purchased from accepts returns. They don't distinguish from used or unused items you just need your receipt and need to return it within a certain time frame. Someone even recommended purchasing both pillows from Amazon and returning the one I didn't like. The company I bought the Z Malouf pillows from told me to buy both and decide which I wanted to keep. This isn't just big box stores. Nordstrom has had a policy (forever) that you can return anything at any time if you are dissatisfied. Are all these companies throwing out their returned items?

I guess I am confused. I wonder what the actual laws or policies are. We have second hand clothing stores in town that are quite popular. Goodwill will take used mattress toppers and pillows, anything for resell. Do they not have to abide by the same policies?

I also don't understand why cozypure offers a 30 day return policy when all their items are "personal" products that according to them cannot be resold. It goes without saying that a defective product is a different story so what is their return policy for?

Well, I guess I am just going to stay with the Z Malouf zoned pillow I have. Now that I've learned this I'm glad I didn't actually sleep on the shredded one I am returning.

It's a shame the cozypure is not more widely available. It's on the other side of the country from me so I will never know if theirs would have worked for me.

---
SallyS - I might have tried wool at some point if I wasn't so allergic to it. I don't know if pillow covers/cases would be enough protection for me. Thanks though.

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Last edit: by seejanesleep.

I know my pillow choice, here's my stats - will you help me get it "just right"? 13 May 2014 21:40 #26

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Hi seejanesleep,

Are all these companies throwing out their returned items?


They would need to dispose of them in some way (donation, recycling, disposal, selling to another retailer or "liquidator" who sells used products etc) or sell them themselves as used products since they can't resell them as new.

I also don't understand why cozypure offers a 30 day return policy when all their items are "personal" products that according to them cannot be resold. It goes without saying that a defective product is a different story so what is their return policy for?


Return policies normally apply to mattresses and sometimes toppers (although these are often not returnable either) ... not personal items. If there is a return policy on a product then the cost would be built in to the product price that everyone pays so the people who don't return an item are in effect paying for the ones who do. The estimated returns (or actual historical returns) and the costs involved will be factored into the price of a product.

Different businesses may have different ways of partially recovering the costs of returned products that they can't (or won't) resell although in some more shady cases in the industry they may even resell them as new (unless they get caught) or sell them to other businesses that sell them as new (or as scratch and dents, overstock, "last years models", truck scuffs etc). You could call this the "shady underbelly" of the industry.

The laws for selling used mattresses and bedding are regulated by each state and can vary widely.

Phoenix
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Last edit: by phoenix.

I know my pillow choice, here's my stats - will you help me get it "just right"? 14 May 2014 04:10 #27

  • SallyS
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There is another maker of pillows that uses the little noodle bits - I am wracking my brain on the label, starts with a 'K' and I saw them at It's Bedtime. Worst case I will call up and ask, because I swear I have seen them elsewhere.

re: wool and allergies - most of the time is a contact allergy, but there are people who cannot tolerate it. I do have MCS, but we are all made of different stuff and things affect us with varying results. I was terrified of latex and wool, after two + years it seems I am fine with it.

Goodwill stopped accepting pillows some time ago - our old ones have become dog beds or landfull - I find it weird that they take throw pillows, but not bed pillows. They used to take a lot of things, but the refusal list has grown a lot the past few years.

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I know my pillow choice, here's my stats - will you help me get it "just right"? 14 May 2014 13:52 #28

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Thanks for the update Phoenix. Like most laws some make sense and others seem inconsistent. Now that I think of it, I've never tried to return a pillow before. I can see where a small company like cozypure would be more vigilant about these things since they probably can't afford to absorb the cost like a larger corporation.

SallyS, I know for sure it's a contact allergy with wool. However I don't know if the lanolin could/would be a problem. If they take it out of the wool somehow before producing items like pillows and also if the coverings would be enough barrier. I really don't know what part of wool is the problem for me. Sadly I inherited this problem from my father - who otherwise was a very healthy man. Thanks for the heads up on the other noodle possibility. I'll read up and see if it sounds tempting.
Goodwill took my foam mattress topper last week. My sister was going to drop off some pillows today. I wonder if they will accept them.

Anyhow, I am going to keep the solid latex Zoned Z Malouf zoned talalay pillow. I have adjusted to the different "feel" of it and will be using it as my regular pillow. Maybe someday if my ship comes in I will try out the LaNoodle.

Thanks everyone.

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Last edit: by seejanesleep.

I know my pillow choice, here's my stats - will you help me get it "just right"? 21 May 2014 14:26 #29

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Hi ps99115,

I wondered if you have had enough time that you could review the LaNoodles contour pillow for us?

Thanks

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I know my pillow choice, here's my stats - will you help me get it "just right"? 21 May 2014 15:11 #30

After much consideration and talking to others, I bought a My Pillow. Its been 2 years now and I love it! It washes and dries well. You can put in the dryer to fluff it. It can be put into the shape you need...like bunching it a bit for under your neck to keep your spine in alignment. There are different sizes so it's customizable. Haven't regretted it yet! Hope this helps!

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