AMG_Roadster (& Phoenix):
Thanks for so much info & thought/decision-making sharing! The information on this site is eye-opening, informative, & helpful, to say the least.
Please, please post again when you get your mattress from Select Foam & write about your delivery, customer service, & esp. your mattress experience!
We are preparing to return an iComfort Prodigy to a local big-box store with their 365-day exchange guarantee (I will elaborate on which store and how it goes when it is completed). According to their policy, we can exchange our mattress set for another, paying only a delivery/pickup fee, and receive a refund on--or pay--the price difference of another, but with no further exchange/refund. Unfortunately, the only mattress we really liked was the TempurPedic Cloud Luxe, and I am not excited about paying an additional $2K for it. (I'm hoping we will be able to buy a cheap mattress our young son likes & get ourselves out of the deal with a good refund so we can look for ours elsewhere!)
Our problem with the iComfort Prodigy seems to be either that my hips sink too far in & hit the "slow recovery" foam layer, which is too firm for my hips, or that the memory foam layers are too firm, also hurting my shoulder, or maybe a little of both (?). 11 months later, and I know my pain isn't just me--my back or my arthritis, or the cold winter; my hubby is getting sore & stiff, too. I also feel the Prodigy 'relax' a bit when he gets up & firm up again when he returns to bed. I had disc surgery a year before we got it & spent 9 months re-fluffing a tri-folded feather comforter on our BAD mattress ("Sleeptronic") for a little comfort with its bad support; and I did a lot of trial research to find what I thought would be a good bed. But not enough research--I didn't find this site
So now I know a TON of GOOD info on comfort, support, materials, construction, quality, value, PPP...... I took lots of printouts with us to our visit at the big-box retailer! They didn't like us as much this time ;>, thanks to Phoenix . . .no really, THANKS!!
Long story long: the Cirrus-Luxe ES looks like it may be a great comparative mattress for us, but I am still concerned about some things I read about & from Select Foam, especially on other review sites & blogs & even the BBB (which shows 22 complaints with 14 resolved acceptably, 6 not acceptably, 2 not at all--I know not to put too much into that, but still...and I know that people who rant on complaint blogs/comments aren't usually the most reliable info sources). Their responses to some of those people were usually courteous & apologetic, but sometimes included all-caps statements of frustration at the customer (understandable, but...). However, the info on their site looks good, the price on the bed looks good, esp. with the "sale" & no shipping/return ship & 90-day return policy...it even looks too good to be true. So I'm hesitant, and my hubby is rather skeptical.
So I'd really appreciate hearing about your experience, AMG_Roadster, especially being so very recent. We have just a couple of weeks to complete our exchange/refund/purchase, and my nights of tossing & turning are now filled with frantic mattress searching dreams, LOL!
Thanks!!