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Caught in the loop - Restored 03 Mar 2013 14:38 #31

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Re: Caught in the loop 27 Dec 2012 11:33 #31

From: TD-Max

Well 2 weeks have passed. The initial "no problem" from my go-to dealer has become a string along, but now today FINALLY the rep send him the warranty claim packet. So now we strip the bed, take the pics with the ruler, pics of the tags, pics of teh foundation, pics of the frame, spend an hour breaking down and rebuilding the bed. It's not so much the money it's the principle. At this point I'm so gunshy and unsure which way to go other than to stuff this beachside sideway up the Seal Rep's...

So today I called the manager. The guy that I dealt with last time. I asked him politely yet forcefully to just get me an answer so I can choose a direction.

One thing that I discovered is that the tag on the Beachside states

90% latex foam
8% poly foam
2% man made fiber (rayon/visil)


So after reading another post here where a similar situation came up and the poster performed surgery on his mattress I may just follow suit if I get screwed here...

My partner has had a flu bug so we have not ben able to get to Verlo together just yet.
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Caught in the loop - Restored 03 Mar 2013 14:42 #32

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Re: Caught in the loop 27 Dec 2012 13:06 #32

From: Phoenix

Hi TD-Max,

The law tag lists the materials by weight but because latex weighs much more than polyfoam the percentage of polyfoam based on layer thickness is much more. The Beachside specs are in post #12 here and as you can see it has 3" of polyfoam in the comfort layers which is closer to 25% of the mattress thickness vs 8% of the weight (the type of polyfoam they use is about 1/3 the density of most Dunlop latex).

I am very curious about how your exchange will turn out. In most cases ... warranty exchanges end up being denied because the unweighted impressions are not more than the warranty exclusion (usually 1.5" or more) or because of other exclusions that void the warranty (such as a small stain on the mattress). You have been "fortunate" so far and hopefully you will be this time as well.

Phoenix
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Caught in the loop - Restored 03 Mar 2013 14:43 #33

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Re: Caught in the loop 04 Jan 2013 06:04 #33

From: TD-Max

More on the string along...

In fact here's a recap of my ordeal:

At this point I have zero interest a national brand mattress. I’m in round #2 of warranty battle over the Stearns and Foster set that I bought back around 2004. As a replacement I made the mistake of trying Sealy’s Latex spring free Beachside which is now 3 yrs old and sunken. Sealy and/or Mall Furniture have been running me around since Dec13. I stripped the bed and took pictures, sent to Mall as instructed. The pics that best highlighted the impressions were with mattress pad. They then requested pics of the mattress surface itself so I stripped it again and obliged. Next they FINALLY sent me the warranty application with instructions to do it all over again so they had pics of the frame etc and the ruler pics so I stripped it again. NOW Sealy has sent a measuring “tool” and someone from Mall will be stopping out at some point when they can get it scheduled. We are past week 3 at this point. At this point it’s not about the money it’s the principle…
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Caught in the loop - Restored 03 Mar 2013 14:44 #34

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Re: Caught in the loop 14 Jan 2013 07:11 #34

From:TD-Max

Well it's been just over a month now and I finally got the word that the dealer will be coming to measure with the special "bar" from Sealy.

What puzzles me is this statement:

"Then it is up to Sealy to decide if the mattress has impressions or a warranty sag."

So if I have a 1.5" "impression" it's not covered, but a 1.5" sag is?

We'll see how Sealy plays this. I know that ultimately it is Sealy's discretion, but I also know that the dealer can play a key role and I'm not geting the same feeling of support that I did last time.
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Caught in the loop - Restored 03 Mar 2013 14:45 #35

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Re: Caught in the loop 14 Jan 2013 14:53 #35

From: Phoenix

Hi TD-Max,

I "think" what they may mean is that their terminology for an impression is anything less than 1.5" and "warranty sag" is anything 1.5" or more. So if you have a sag of 1.4999" it's an impression which is "normal" but if it's 1.5" it's a warranty issue ... as long as none of the other exclusions kick in (such as a watermark or tiny stain on the mattress or something with the foundation or support).

Phoenix
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Caught in the loop - Restored 03 Mar 2013 14:46 #36

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Caught in the loop 14 Jan 2013 15:08 #36

From: TD-Max

Thanks

Let's hope that is correct.

The request was for 1pm. Not sure if that is convenience or coincidental time to allow the mattress to recover, but we're home all day here and know what to do ;)
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Caught in the loop - Restored 03 Mar 2013 14:48 #37

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Caught in the loop 15 Jan 2013 13:14 #37

From: TD-Max

Well the dealer was here with "the bar" and we took pics showing the sag. Setting the bar the one direction was pretty close. This was perpendicular to the side. Turning the bar so that the outer end was closer to the head of teh bed made a big difference as the outside edge is sagging somewhat as well.

So I got the "we'll get ahold of the rep and it will be based on what you paid for the mattress itself" spiel

Now to me that's crap. I bought a premium mattress with a premium warranty and now they plan to look at what it cost? I told him my that if this was a level R then I wanted to know what a level R series was and that's what I wanted. A matress warranty should be just like replacement value insurance coverage. Replace with like model quality and if the price went up so what...

At least we've gotten this part out of the way.


First attempt at posting a pic:


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