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HELP! I can't find a good mattress. Every night is a nightmare. 08 Feb 2013 21:47 #1

  • Antonio1
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Hello I am new to this site. I have been reading all day various topics and I finally decided to expose my own dilemma here.

I am 5.10 and 150 pds broad shoulders and lean. My wife is 5.4 and 130 pds. We are both side and back sleepers. Although I used to love to sleep on my belly until my chiropractor advised against it. We both work out regularly, and I play soccer since the day I started walking.

We have swapped three mattresses in 2 years and I don't remember the last night I had a good night sleep. Every morning I wake up with lower back pains, and a stiff neck which takes a good half hour to alleviate with stretching exercises.

The last mattress we got two months ago is the Aireloom Hotel Gel firm, and I believe I only slept decently the first night we got it, then it went down hill with the same issues which worsen every day. I am doing something wrong in choosing my mattresses and I need to get educated to make the best informed decision I can and finally stop the insanity.

I wake up 3-4 times at night from pains in my neck and lower back, only to finally put an end to the nightmare every early morning.
I will ship the Aireloom back to macy's if I have to, and I don't care for the ridiculous 15% restocking fee they have.

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HELP! I can't find a good mattress. Every night is a nightmare. 09 Feb 2013 01:05 #2

  • phoenix
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Hi Antonio1,

The first place I would start and perhaps the most important post in the forum is post #1 here and the information it links to. Scanning (not studying) this will give you the basic information you need to go in better directions and make good choices and it will also help you eliminate most of the worst choices you will be exposed to.

The goal is to use this information as a reference point and to help you identify the people who have the knowledge and experience you are looking for that can provide you with the help and guidance you need locally. Finding the "experts" is much more effective than trying to become one :)

I doubt there is much at Macy's that is particularly good quality/value and they certainly are not "mattress people" and they also won't know or disclose the quality of the layers in the mattress they sell which is one of the most reliable indicators of the better retailers and manufacturers.

Once you have read the basic information ... then if you let me know the city or zip you live in I'd be happy to let you know of any better options or possibilities I'm aware of in your area.

Phoenix
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Last edit: by phoenix.

HELP! I can't find a good mattress. Every night is a nightmare. 09 Feb 2013 02:16 #3

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Great info the Phoenix. My zip is 08831 in NJ. I should have known not to buy from them when I had to wait 45 mins for a copy of the mattress specs.

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HELP! I can't find a good mattress. Every night is a nightmare. 09 Feb 2013 02:18 #4

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Thank you. Much appreciated

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HELP! I can't find a good mattress. Every night is a nightmare. 09 Feb 2013 04:29 #5

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Hi Antonio1,

The better options and possibilities I'm aware of in your area are in post #7 here .

Phoenix
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Last edit: by phoenix.

HELP! I can't find a good mattress. Every night is a nightmare. 10 Feb 2013 00:47 #6

  • Antonio1
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Thank you Phoenix. I was wondering what kind of mattress a person with such knowledge of mattresses such as you has. You don't have to answer if you feel my question is too personal.
By the way I ordered an inspection to deem whether my mattress is defective, but Macy's was giving me a hard time because they can't believe the mattress could sink 1.5 inches in 1 month. This is because I ordered an inspection for a stain spec my wife noticed when it got delivered and we wanted to make sure it would not invalidate the warranty. They say that they took measurements of the mattress and took pictures of that but I was with the technician when he came and he did not take any measurements.
They are saying that if the pics show they did take measurements they won't allow another inspection and I will be forced to pay a 15 % restocking + $75 deliver back fee ($400 total). I am waiting for them to tell me they won't allow an inspection to unleash hell! These people are rediculous!

People stay away from Macy's when it comes to buy mattresses.

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HELP! I can't find a good mattress. Every night is a nightmare. 10 Feb 2013 01:55 #7

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Hi Antonio1,

I was wondering what kind of mattress a person with such knowledge of mattresses such as you has. You don't have to answer if you feel my question is too personal.


No problem ... It's been asked a few times :).

The details about my mattress are in post #4 here .

They are saying that if the pics show they did take measurements they won't allow another inspection and I will be forced to pay a 15 % restocking + $75 deliver back fee ($400 total). I am waiting for them to tell me they won't allow an inspection to unleash hell! These people are rediculous!


This is fairly typical unfortunately. In the case of the major manufacturers ... mattress warranties and their conditions are more to protect the manufacturers against claims than they are meant to protect consumers. Stick to your guns! In most cases they will "allow" a second inspection (with the fee of course) after 90 days.

In many cases the lower cost, better quality, and better value of other mattresses made by smaller independent manufacturers can more than make up for a restocking fee ... not to mention the better quality of sleep that can come from a mattress that matches your needs and preferences and will stay closer to its original specs for much longer.

Some of TD-Max's posts in various threads (I deleted his main thread in error when I was deleting some spam and still need to restore it) and Hobotrader's posts may be worth reading as well (you can just click the links) as they have recently been posting about similar warranty issues.

It's not just Macy's

Phoenix
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HELP! I can't find a good mattress. Every night is a nightmare. 10 Feb 2013 17:12 #8

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It looks very even and certainly not like mine (with hills and valleys). This is my dilemma I really lost track of what fits or feels good to my body. It has been so long that I can't remember the specs of the last good mattress I had. That said I guess I would benefit of posts of people like me that wake up with lower back discomfort and neck tightness and that have been able to find a good mattress to get an idea of where to start looking.

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HELP! I can't find a good mattress. Every night is a nightmare. 10 Feb 2013 17:27 #9

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Hi Antonio1,

This is my dilemma I really lost track of what fits or feels good to my body.


The post I linked in my first reply will give you information about how to test mattresses in the store so you can test them more objectively. This will greatly improve the odds of making a good choice in terms of how suitable a mattress is for your needs and preferences.

It has been so long that I can't remember the specs of the last good mattress I had


You may not have been able to find out the specs anyway if it was a major manufacturer or a manufacturer that doesn't disclose them. Even if you did ... things can change a lot over the years both in terms of your own needs and preferences and in terms of mattresses that are available to you so knowing what to look for and how to test mattresses can bypass trying to "duplicate" another mattress that may not be your best choice any more anyway.

That said I guess I would benefit of posts of people like me that wake up with lower back discomfort and neck tightness and that have been able to find a good mattress to get an idea of where to start looking.


It is very risky to go by what works for other people because each of us is unique. What works very well for one person may be completely unsuitable for another ... even if they have a similar body type and sleeping style. There are too many variables and differences between people to go by what works for someone else. What's important is knowing what to exclude ... some basic information that lets you know how to make meaningful comparisons and how to tell quality vs marketing stories ... how to test mattresses so you can tell what is most suitable for you ... and perhaps most importantly when you are starting out, how to find the "experts" so that you can benefit from their knowledge, experience, willingness to educate you about mattresses, and the quality and value of the mattresses they sell.

All of the above is in the post I linked and the information that it includes.

Hope this helps

Phoenix
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HELP! I can't find a good mattress. Every night is a nightmare. 22 Mar 2013 14:24 #10

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Hi Phoenix,
I just wanted to thank you for all your help. I did get a latex mattress from Sleepez and it was a wonderful customer experience, Sean is really a great guy and very knowledgeable.
We went to visit a savvy rest retailer in Princeton NJ, to have an idea of how the mattress would feel. We know all so well that to really see if a mattress is good for you is to sleep on it a few nights so we were not basing our decision solely on that visit. The prices at Savvy Rest were outrageous so we diverted to Sleepez.
The Mattress is three layers Dunlop Firm, Dunlop Medium, Blended Talalay Soft. While the top layer is not split the layers under nit are. This is our third night sleeping on it and unfortunately my wife and I are still lamenting lower back issues, and especially me that I wake up in the middle of the night tossing and turning.
It could be that after sleeping all my life on springs my body needs time to adjust but I think I will give Sean a call today. It feels to me Iike my lumbar region does not get much support and in fact I have to get up from the bed to walk around 10 -15 mins and give my lower back a break. I am thinking to order a a Dunlop firm middle layer to replace the medium. Thoughts?
I will keep you posted!

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