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Re: The Serta iComfort mattress ... what's the buzz 17 Jan 2012 17:02 #231

  • patcarroll
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Hi - I've spent several hours reading the posts on this topic (Serta iComfort). Two Questions:

Price aside, is there a national brand whose mattress products you are supportive of and would recommend?

Do you know of any local manufacturers/retailers in the San Francisco Bay Area that you support/recommend?

Thank you very much!

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Re: The Serta iComfort mattress ... what's the buzz 17 Jan 2012 19:05 #232

  • phoenix
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Hi patcarrol,

Price aside, is there a national brand whose mattress products you are supportive of and would recommend?


In a word ... no. The only way to tell real value is by knowing what is in the mattress rather than the brand name and most of the largest brands don't publish this to prevent meaningful comparisons with other brands ... or even in many cases versions of their own mattresses. Some of the smaller or second tier national brands do make some mattresses which tend to have higher quality ingredients in a given price range but this isn't a "brand recommendation" as much as it would be a preference for a specific model in those instances where the materials are known (which most often isn't the case). In general though ... while the smaller national brands tend to have better value than the larger ones, they are not in the same league as most smaller local or regional factory direct manufacturers or smaller wholesale manufacturers who sell through sleep shops.

Every large manufacturer makes some mattresses that use higher quality materials but even then, in almost all cases, even the sale prices (which are mostly fake) still puts them out of competition with smaller manufacturers who use the same materials but sell these mattresses every day at a much lower price. If you were to find one of these with a substantial discount over the best "sale" price ... then they may compete.

While some of the smaller national brands do make some mattresses that may have better value than the larger ones (depending on who is selling them), because some of these are made differently by different factories in different areas of the country or make a dizzying array of models sometimes specifically for a store ... even with brands in this next tier down it's important to go by the ingredients in each mattress rather than the brand. They would not be in the largest brands (Sealy, Serta, Simmmons, Tempurpedic, Comfort Solutions (King Koil), Select Comfort, Kingsdown) or any of the brands that are owned by these. These second tier would include names such as Englander, Restonic, Therapedic and others and as you get into even smaller brands from here (Such as Jamison, Gold Bond, Pure Latex Bliss and many others) the value can become better yet. There can sometimes be good value among these if the materials and the price is right. This group (smaller national brands) in other words would include some mattresses that are better value than what most people buy but not as good as most local or regional manufacturers. Most of the best "brands" are ones that the vast majority of people wouldn't recognize except perhaps in a local community.

Many, if not most smaller local and regional manufacturers have a consistent pattern of using higher quality materials in every price range and and as a group offer consistently higher quality and value than any of the larger brands including most of the "exceptions" I just listed. Most of these are family owned and have been in business for several generations. This is especially true for those who sell factory direct to the public or through local sleep shops that are close to where they manufacture. This doesn't mean that every local or regional manufacturer offers great value because there are exceptions here as well but most of them will tell you what is in every layer of their mattress which makes it much easier to find the exceptions.

Do you know of any local manufacturers/retailers in the San Francisco Bay Area that you support/recommend?


Post #2 here should help :)

Phoenix
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Re: The Serta iComfort mattress ... what's the buzz 18 Jan 2012 04:27 #233

  • 22bmarsh
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Patcarroll -

I am having a bed made my Patrick at Community Mattress and I have to say he has been amazing throughout the whole process and really knows his stuff and has been in business for a long time. It took me a couple weeks of testing different mattresses(due to work schedule) and he was never pushy in trying to get a sale and made sure the bed I was ordering would be the best for me. He's absolutely amazing and works around your schedule as far as coming to see his shop and testing and if needed to pick up the mattress. I pick up my mattress next week and I cannot say any bad things as I have my share of horrific stories since I have been on this mattress voyage. Hope this helps

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Re: The Serta iComfort mattress ... what's the buzz 18 Jan 2012 04:38 #234

  • 22bmarsh
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Phoenix,

One place I would definitely not recommend for anyone in Sacramento is Sleep Well. I went there to get that Natura Crown come to find out the it was really the Natura Cloud with a wrong label on the mattress. I had to actually call Natura personally and find out that the mattress wasn't definitely the wrong mattress and that the pictures on their website shows exactly what the mattress looks like and that is how I knew that the Sleep Well in Sacramento was definitely trying to get one over on me. I hope this helps anyone in Sacramento know where to buy and not. Since then I have been talking to patrick and community mattress in concord and he really know his stuff and has great customer service. Since I'm in the sales game which is also customer service I have to say he was a pleasure to work with and I can't wait to get my bed. The only thing is that it takes a little bit for the bed to be made since he has to order the material but the wait will be worth it and if I have any problems he assured that he will get it done without hesitation.

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Re: The Serta iComfort mattress ... what's the buzz 18 Jan 2012 05:23 #235

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Hi 22bmarsh,

Thanks for your report and the feedback ... I really appreciate it :)

Phoenix
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Re: The Serta iComfort mattress ... what's the buzz 27 Jan 2012 04:00 #236

  • 22bmarsh
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Phoenix,

I got the latex bed made and am wondering if i need a break in period for it to loosen up

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Re: The Serta iComfort mattress ... what's the buzz 27 Jan 2012 14:14 #237

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Hi 22bmarsh,

Latex doesn't have the same type of breakin or initial softening period as other foams so not to any significant degree no. There is usually an initial adjustment period for any new sleeping surface though ... particularly if it's fairly different from what you were used to sleeping on.

Were you just asking a more general question or are you finding some discomfort?

Phoenix
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Re: The Serta iComfort mattress ... what's the buzz 27 Jan 2012 14:31 #238

  • 22bmarsh
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Phoenix,

The bed is giving me major discomfort and I have no idea what to do. I got a foam topper but that has made it a little worse. Granted I've only had the bed for a couple days but it has been a major problem and I have been losing a lot of sleep.

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Re: The Serta iComfort mattress ... what's the buzz 27 Jan 2012 14:37 #239

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Hi 22bmarsh,

Do you know the specs of your mattress and the type of topper? It would be helpful too if you could describe the type of discomfort you're experiencing (the symptoms and where they are) because different symptoms would have different "remedies".

Phoenix
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Re: The Serta iComfort mattress ... what's the buzz 27 Jan 2012 14:50 #240

  • The Beloit Mattress Guy
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In my twenty years in the business I can tell you it is not unusual to be uncomfortable for the first week or two when switching from one type of sleep system to another. If fact I would call it normal. I have a few suggestions.
1. don't add a topper, that will only change the feel again and restart your body's adjustment period.
2. don't worry, contact the store you got it from and tell them you are having problems. They will probably tell you to give it more time, which is the right answer. If after a couple weeks you aren't seeing at least some improvement then you may have to look at having the mattress changed. If after a couple weeks you see some improvement then give it a couple more. I have had lots of customers that swore at there new mattress in the first week or two and then after a few weeks swore by it as the best bed they ever had.
3. If you don't adjust to it, go to the store you got it from and work with them to have it changed. Most stores will work with you.
4. Don't blame them, it isn't anyones fault. Sometimes we choose the wrong feel. Stores are often less likely to want to help someone who comes in blaming them. Instead look for solutions to the problem. Usually the mattress can be adjusted at little to no cost too you. Help them by laying on beds again and pointing to what you want it to feel like. You can't just call them up and say make it softer or harder, they can only guess how much and probably be right.

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