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New Alexander Hybrid Mattress from Nest Bedding 06 Feb 2016 13:18 #31

  • Loiroi
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Hi Phoenix, thanks for your comments. I think my mistake was not waiting for the Nest Bedding store to open, where I could have checked out their various types before ordering. I intend to visit their store & also check out Casper's store as well, & maybe Helix too, though I'm not really sure I believe a mattress can be "customized" based on a few questions. I am going to try & post a screenshot of the issues I discussed in prior posts. Apparently I can only add a current image, the damage I mentioned prior to unrolling is in my gallery,seems I can't add that shot

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New Alexander Hybrid Mattress from Nest Bedding 06 Feb 2016 13:21 #32

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Hi Loiroi,

Apparently I can only add a current image, the damage I mentioned prior to unrolling is in my gallery,seems I can't add that shot


You can attach any image on your computer to your posts. There is more about adding attachments to your posts in the help section here but if you have any trouble adding an attachment then you can also email it to me (at the contact email at the top right of the page) and I can attach it to your post for you.

Phoenix
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Last edit: by Administrator. Reason: Updating link to https: status

New Alexander Hybrid Mattress from Nest Bedding 06 Feb 2016 13:30 #33

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Thank you Phoenix, I'm having trouble attaching it via my phone. Will send them via email instesd








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Last edit: by phoenix.

New Alexander Hybrid Mattress from Nest Bedding 06 Feb 2016 15:53 #34

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Hi Loiroi,

I resized the pictures (images from a cell phone are generally too large to post on the forum and need to be reduced to a maximum of 800 x 800 pixels) and attached them to your previous post.

The first two pictures don't show any damage or any broken stitches that I would have any concern with but the second two pictures do show that the welting is misaligned. This is only a cosmetic issue and it certainly won't affect the feel, performance, or durability of the mattress but since you haven't let them know about this I would send them these pictures and then call them to see what they say about resolving your issues.

Phoenix
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Last edit: by phoenix. Reason: spelling edit

New Alexander Hybrid Mattress from Nest Bedding 06 Feb 2016 16:27 #35

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Phoenix, thanks so much for posting the photos, & resizing them. I am definitely going to the Nest Bedding store so I can discuss the misaligned welting & perhaps see if another Alexander product meets my needs better. The main issue is still not finding the hybrid supportive enough, the cosmetic issue is just annoying.

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New Alexander Hybrid Mattress from Nest Bedding 11 Feb 2016 14:49 #36

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So I made it to the Nest Bedding store in NYC. Prior to this I had exchanged several emails with Joe Alexander about my situation, the misaligned welting, the softness. I checked out the Love mattress & the Alexander Signature but did not find them meeting my needs. The weird thing is that the Alexander hybrid in the store was still the most comfortable & supportive. It was placed on a platform much lower to the ground, than the one I currently sleep on. It also did not have a mattress pad on it, something I also use. Daniel from the store suggested removing the pad & using a mattress cover instead. At this point, I'm just so perplexed by the whole thing, how could the same mattress present such as different experiences. Could the foam in my mattress have had a different consistency than the one in the store, though the store rep thought this unlikely.

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New Alexander Hybrid Mattress from Nest Bedding 11 Feb 2016 16:01 #37

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So I made it to the Nest Bedding store in NYC. Prior to this I had exchanged several emails with Joe Alexander about my situation, the misaligned welting, the softness. I checked out the Love mattress & the Alexander Signature but did not find them meeting my needs. The weird thing is that the Alexander hybrid in the store was still the most comfortable & supportive. It was placed on a platform much lower to the ground, than the one I currently sleep on. It also did not have a mattress pad on it, something I also use. Daniel from the store suggested removing the pad & using a mattress cover instead. At this point, I'm just so perplexed by the whole thing, how could the same mattress present such as different experiences. Could the foam in my mattress have had a different consistency than the one in the store, though the store rep thought this unlikely.


Was there really that different of a feel between the regular and hybrid? I am still struggling with mine, I honestly just wish it was a bit less soft. Also I am coming from a foam mattress so I might be more used to that feel.

I will say one thing that has really turned me off is I posted a mostly positive 4 star review of the hybrid to the Nest site a week ago and it still isn't on the site. It almost looks like they are withholding the review since I didn't give it 5 stars. My comments were basically around it having good edge support and being very soft. I didn't say it was bad, just that people should be aware it's a soft mattress. Hopefully this is just in error but it definitely raises a bit of a red flag especially as I decide what to do with my 30 day period coming to a close very soon.

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New Alexander Hybrid Mattress from Nest Bedding 11 Feb 2016 16:21 #38

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There was definitely a difference between the two. The signature just did not have the edge support of the hybrid. It was firmer but just wasn't as comfortable. I tried the Love soft & even that also seemed firmer than my hybrid at home. As I previously stated the store hybrid felt perfectly fine, great support & no sagging. Also from an aesthetic point of view, the hybrid is just a better looking mattress. I am throughly confused by my vastly different experience. I'm going to try it for the full 30 days & see how it is without the mattress pad, then I will make a final decision, though the misaligned welting still needs to be addressed, the store model had perfect seams. Rather surprised that they didn't post your review, I would write to customer support & ask for an explanation.

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New Alexander Hybrid Mattress from Nest Bedding 11 Feb 2016 17:05 #39

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Hi Loiroi,

The weird thing is that the Alexander hybrid in the store was still the most comfortable & supportive. It was placed on a platform much lower to the ground, than the one I currently sleep on. It also did not have a mattress pad on it, something I also use. Daniel from the store suggested removing the pad & using a mattress cover instead. At this point, I'm just so perplexed by the whole thing, how could the same mattress present such as different experiences. Could the foam in my mattress have had a different consistency than the one in the store, though the store rep thought this unlikely.


If your mattress feels different from the one in the store then outside of any differences in the materials and components themselves which would be a manufacturing error and would be unlikely ...there are several possible reasons that could account for the difference in your experience between the showroom and sleeping on the mattress in your bedroom.

1. The mattress in the store may have been broken in more than your mattress. There will be a break in and adjustment period for any new mattress or sleeping system as the mattress loses any of it's "false firmness" and the cover stretches and loosens a little and the materials settle and your body gets used to a sleeping surface that is different from what it is used to (see post #3 here ). This would typically be a few weeks but it can be shorter or longer depending on the specifics of the person and the mattress (higher density materials can take longer) and it can be surprising to many people how much their sleeping experience can change over the course of the first month or so and I would tend to sleep on a new mattress for a minimum of 30 days or so if possible before deciding on whether the mattress will be suitable for your needs and preferences in terms of PPP over the longer term.

2. The support systems underneath the mattresses could be different. The most suitable support system for a foam mattress should have a firm, flat, and evenly supportive support surface underneath it that has minimal to no flex under the mattress and for larger sizes with at least one center support beam that has good support to the floor to prevent any sagging in the middle of the mattress. It should provide similar support to having your mattress on the floor. If the support system under your mattress has more or less flex than the support system under the mattress in the store or it allows your mattress to sag into any gaps in the support surface then this can change the feel and performance of your mattress.

3. Temperature and humidity can both affect the feel and firmness of memory foam so it's possible that any significant temperature differences between your bedroom and the showroom could have some effect on the firmness of your mattress.

4. The mattress pad or mattress protector, or even the sheets you are using can also have a significant effect on the feel and performance of your mattress and as Daniel mentioned this could be the most likely reason for the difference. A thicker mattress pad or to a lesser degree your mattress protector or your sheets can affect the ability of the top foam layers to contour to the shape of your body which can affect the feel, firmness, pressure relief, and secondary support (the type of support that "fills in" the gaps in your sleeping profile) of your mattress and it can also reduce the amount of body heat that reaches the memory foam which can firm up the memory foam underneath it or at least slow down the rate that it gets softer as you sleep on it.

5. The pillow you are using at home could be different from the pillow that you used when you tested the mattress and this can also make a difference in how a mattress feels as well (particularly in the upper body).

Outside of any differences in the mattress or "sleeping system" itself ... there are other variables that could account for the difference as well.

6. Human memory for softness, firmness, and "feel" is very short term, subjective, and relative to more recent experience and is often unreliable. A mattress that feels different to what someone "remembers" a mattress feels like may end up being more similar than they remember (or vice versa) if they were to compare them side by side in "real time". Most people have had the experience of testing mattresses say in the morning and then testing mattresses somewhere else and then going back to test the first mattresses again later in the day and finding they feel different from what they remember because their frame of reference has changed with the other mattresses they have tested.

7. It could also be related to "how" you tested the mattress in the store. With a local purchase and for the majority of people ... careful testing using the testing guidelines in the tutorial rather than just testing for the more subjective "comfort" or "showroom feel" of a mattress and some good guidance from a knowledgeable and experienced retailer or manufacturer will usually result in a mattress choice that is well inside a suitable comfort/support range and will generally be "close enough" so that if any fine tuning is necessary it would be relatively minor and involve different mattress pads, sheets, mattress protectors, or perhaps even a topper if a mattress is too firm.

Careful and more objective testing is different from the more limited or more "subjective" testing that most people do when they choose a mattress based on "showroom feel" which generally isn't a reliable way to predict how well you will sleep on a mattress or how it will "feel" when you sleep on it at home and can have a lower chance of success than random chance alone ... see this study .

Many people don't spend enough time on a mattress in all their sleeping positions to really be able to predict what it will feel like or how they will actually sleep on it once they have fully relaxed (like they would be when they are going to sleep at night) which can lead to an impression that a mattress that you purchase is different from the one you tested in the store or result in a sleeping experience that is different from your experience in the store. There is more about more "subjective" testing vs more careful and "objective" testing that has a much better chance of predicting how you will sleep on a mattress in post #4 here and post #10 here ).

Having said all that ... there are certainly some people who are exceptions and are much closer to the "princess and the pea" end of the sensitivity scale than they are to the "I can sleep on anything" end of the scale and because of this or because they may have a more challenging physiology or health conditions that can make choosing a suitable mattress more difficult or because of a history of choosing a mattress that isn't the best match for them they may not be as confident that even careful testing will be able to predict whether they will sleep well on a mattress. In this case then the options you have after a purchase would become a more important part of your personal value equation and purchase decision so if a mattress you choose doesn't turn out as well as you hoped for you have the ability to make changes to your mattress either by changing individual layers or exchanging the mattress or even having the option to return the mattress for a refund after a purchase.

I'm not sure why you are using a mattress pad but it may be an idea to replace it with a thinner and more flexible mattress protector that has the least possible effect on the foam layers in your mattress.

There is more about the pros and cons of different types of mattress protectors and some examples of each of them in post #89 here .

Phoenix
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Last edit: by Administrator. Reason: Updating link to https: status

New Alexander Hybrid Mattress from Nest Bedding 11 Feb 2016 17:57 #40

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Hi Phoenix, I have always used a mattress pad on all my mattresses, I always thought it was necessary to protect the mattress. As for my platform bed, it is considerably higher than the store bed. Mine is a storage bed with drawers resting in the base & a solid piece of wood resting on that base. I am eventually going to replace it, but I thought to make the mattress purchase first.. I will remove the pad & replace it with some kind of protector. Thanks again for your insight & I will update you on any differences I find with these changes.

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