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Issues with Select Foam 15 Dec 2015 07:04 #1

  • SmCaudata
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I ordered a Select Foam Mattress after reading some good things here and reviews on their site. I ordered the Cirrus Supreme with foundation.

I've received my bed and the website still says "processing". That should be a clue they have some difficulties. I've tried to contact them via email, phone, and form on their site and have yet to receive a response thus far.

I've only slept 5 days on my new mattress, but it is very uncomfortable. In no way does it feel like they Tempur they compare it to. It feels squishy on top with absolutely no support and very little contour. I know that mattress have to break in, but this did not feel right at all. I lifted the cover to take a look a the foam layers and what I have is NOT what is described on the website. The website described construction as 2" of 4lb and 2" of 5.3 lb foams. My mattress has a nylon cover sewn over but I can feel the seams. I have 1" of the top layer and 3" of the next layer on top of the foundation. I don't know the density of these foams, but the depth of the layers certainly isn't correct.. My wife had a bed in the box foam bed from a department store that had more comfort and support.

Also, now as I click through the website trying to figure out how to initiate a return I find out that that I cannot return the foundation. What am I going to do with an extra foundation? The foundation has 4.25" between slats, which doesn't even seem like enough support for a memory foam mattress in the first place. If they don't take my foundation I likely will work on a charge back with my credit card company.

Overall I am extremely dissatisfied with my experience there and thought I'd leave a note here since they are one of your recommended companies.

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Issues with Select Foam 15 Dec 2015 07:40 #2

  • phoenix
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Hi SmClaudia,

I've only slept 5 days on my new mattress, but it is very uncomfortable. In no way does it feel like they Tempur they compare it to. It feels squishy on top with absolutely no support and very little contour. I know that mattress have to break in, but this did not feel right at all. I lifted the cover to take a look a the foam layers and what I have is NOT what is described on the website. The website described construction as 2" of 4lb and 2" of 5.3 lb foams. My mattress has a nylon cover sewn over but I can feel the seams. I have 1" of the top layer and 3" of the next layer on top of the foundation. I don't know the density of these foams, but the depth of the layers certainly isn't correct.. My wife had a bed in the box foam bed from a department store that had more comfort and support.


There will be a break in and adjustment period with any new mattress over the course of the first few weeks (see post #3 here ) and "comfort" is also subjective so it's not unusual that a mattress that feels similar to another one for some people will feel different for others.

More importantly though I would read the warning posted here because the difference in the layering and some of their other ongoing issues would certainly be a cause for concern.

Also, now as I click through the website trying to figure out how to initiate a return I find out that that I cannot return the foundation. What am I going to do with an extra foundation? The foundation has 4.25" between slats, which doesn't even seem like enough support for a memory foam mattress in the first place. If they don't take my foundation I likely will work on a charge back with my credit card company.


Foundations aren't normally included in a return policy but your foundation would be suitable for use with any other memory foam mattress. A credit card chargeback for the foundation may not be approved since it was delivered and their return policy states that it doesn't include foundations.

Overall I am extremely dissatisfied with my experience there and thought I'd leave a note here since they are one of your recommended companies.


Thanks for sharing your experience ... I appreciate it (although they are no longer a member of this site).

Phoenix
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Last edit: by Administrator. Reason: Updating link to https: status

Issues with Select Foam 20 Dec 2015 17:51 #3

  • Nene1957
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Okay, I haven't checked here for a few weeks but have to say I am seriously bummed about this company and what is happening. I had ordered a mattress from Loom and Leaf and looked here asking questions. Due to comments about the quality of the product, I cancelled my order and looked at the list of members here that were recommended. I ordered a Select Foam based on the description and comparison to Tempurpedic but mostly their standing here. We had some issues with shipping but got the mattress iin 3 weeks n a different cover. Company says they were switching covers and we got the top of the line. I really don't like getting surprises. I have liked the mattress but I don't think it feels at all like the Tempurpedic. Now I am worried that the foam is not what they promised. We are leaving for the winter months and do not have time to return the mattress if it does fail to be advertised. What do we do? Do I take the cover off and see what the layers look like? I would't know 3 lb foam from an 8 lb foam. What on earth? I am pretty upset for sure. I think the Loom and Leaf was probably the better choice considering at least they are a good company. Please help me figure out what to do. We have another 30 days on our return, but we are leaving for 3 months on Tuesday.

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Issues with Select Foam 20 Dec 2015 18:38 #4

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After wrestling with our mattress, I was able to unzip the cover. I did measure 3" of gel foam and another 2" or so of memory foam plus the 8" of support foam. I have no idea what the density of these are. But I feel better about what I'm seeing. Personally I have loved the mattress. My husband feels like he is in a hole, but this is their softest mattress and he is heavier. I am going to stay tight for now and hope it holds up. My experience with the mattress has been really good. But the concerns about the company not so good. My neck and shoulder pain have all but disappeared since we got the mattress. I hate to see the negative comments here.

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Issues with Select Foam 20 Dec 2015 19:55 #5

  • phoenix
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Hi Nene1957,

I did measure 3" of gel foam and another 2" or so of memory foam plus the 8" of support foam. I have no idea what the density of these are. But I feel better about what I'm seeing.


It's good to see that the layer thicknesses are correct.

While only you can decide what you "should do" ... the most important parts of the "value" of a mattress purchase are PPP (Posture and alignment, Pressure relief, and your Personal preferences) which is all about how well you sleep and durability which is all about how long you will sleep well.

In terms of suitability and PPP it sounds like you are sleeping well on your mattress so at least this part of the value of your mattress is good.

The most important factor in the durability If your mattress is the density of the memory foam and polyfoam. If your mattress has a law tag that includes the weight of the mattress (or if you were able to weigh the mattress) then it would be possible to compare the weight of the mattress to what it should be if the densities that are listed on their website are correct. If you can attach a picture of the law tag then I can do the calculations for you if you wish.

Phoenix
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Last edit: by phoenix.

Issues with Select Foam 20 Dec 2015 20:51 #6

  • Nene1957
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Here is the law tag, I think. 100 lbs.
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Issues with Select Foam 20 Dec 2015 21:19 #7

  • phoenix
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Hi Nene1957,

For a king size ...

The top 3" layer would be 76 x 80 x 3 / 1728 = 10.6 cubic feet and should weigh 10.6 x 4 lb density = 42.2 lbs

The next 1.5" layer would be 76 x 80 x 1.5 / 1728 = 5.3 cubic feet and should weigh 5.3 x 7.2 lb density = 38 lbs

They don't list the density of the bottom 8" layer but assuming that it is at least 1.8 lb density then it would be 76 x 80 x 8 / 1728 = 28.1 cubic feet and should weigh 28.1 x 1.8 = 50.6 lbs

42.2 + 38 + 50.6 = 130.8 lbs is what the foam layers "should" weigh.

If the actual weight of the layers is 100.8 lbs (and it's possible that this may not be correct) then the density of the foam layers would have to be lower than the densities that they list on their site for the numbers to add up.

Phoenix
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Last edit: by phoenix.

Issues with Select Foam 20 Dec 2015 21:30 #8

  • Nene1957
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Not close, is it? I'm contacting Fed Ex to see if they have a weight. I can't weigh it. It is terribly heavy. I am not sure what else to do.

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Issues with Select Foam 20 Dec 2015 21:43 #9

  • phoenix
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Hi Nene1957,

Not close, is it?


No, unfortunately it's not. I could understand a 5% or even at most a 10% spec tolerance but the variance is much more than that.

You could also check with FXI here and explain your situation and ask them if they are confident that the weight on their law tags are correct.

Phoenix
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Issues with Select Foam 20 Dec 2015 21:57 #10

  • Nene1957
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I sent an email to FXI asking for the specs of the mattress they shipped to us. Since it came directly to use from them, I hope they disclose the specs. I've also contacted Fed Ex and they are supposed to get back to me on the shipping weight. What a drag. We leave Tuesday and won't be able to do this til spring, which is past the return policy.

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