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WARNING: Select Foam has been removed from the TMU membership list 03 Jan 2016 16:30 #11

  • phoenix
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Hi chrismv48,

Please let me know if you see anything off about my calculations/conclusions!


Your calculations are right except the base layer of the Regalis is 8" which would result in a total weight that was 5 lbs less (using 1.8 lbs density) or a total of 106.8 lbs so this supports that the law tags are incorrect.

I used 1.8 lbs as a minimum because they don't list the density that they are currently using for the base foam but they were using base foam that was more than 2.0 lbs previously (in some cases as much as 2.5 lbs) which would make up some of the difference as well (if the base foam is 2.5 lbs it would be an additional 15.55 lbs) which along with the weight of the wool fire barrier and the cover and possibly the packaging would make the shipping weight close to the calculated weight of the mattress (which is good to see).

So this seems to support the claim that the law tags are wrong. The only thing that seems suspicious was when I measured the individual layers on the mattress; the top layer was closer to 1" than 1.5". Probably not enough to get upset about though.


If the layer was thinner then the foam density would need to be slightly higher to come to the same weight. As you mentioned it probably wouldn't make a great deal of difference (although of course I would prefer to see accurate specs so there are no "annoying" discrepancies.

I'll still try to get a picture of the law tag for the Cirrus Luxe before they send it when I speak with them tomorrow.


That would be great :) Hopefully they have been corrected.

Phioenix
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Last edit: by phoenix.

WARNING: Select Foam has been removed from the TMU membership list 09 Jan 2016 13:27 #12

Just an update from my post here about Select Foam.

It took about 2 weeks for PayPal to investigate and refund my money. Around day 16 I saw the refunded amount back on my credit card. I am just glad it was rather painless creating a dispute with PayPal. I didn't wait for the case to resolve before ordering a new latex topper from KTT Enterprises. Nancy was very helpful and willing to fulfill my order asap. I got my topper in less than a week; a big difference! I highly recommend KTT Enterprises.

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WARNING: Select Foam has been removed from the TMU membership list 09 Jan 2016 13:58 #13

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Hi Byte,

Thanks for the update ... and it's great to see that you were able to receive your refund from Paypal.

I certainly agree with your thoughts about KTT as well.

Phoenix
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WARNING: Select Foam has been removed from the TMU membership list 13 Jan 2016 11:15 #14

  • Getblitzed
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Thanks for managing this site. I was very close to selecting a Select Foam mattress for purchase this week. I was doing some research and liked the reviews that I read about the bed. Then I started reading complaints in regards to the customer service aspect of their business. While quality/performance is great in the product you are purchasing you need to also have the customer service aspect as well because that impacts the business the most. You have a good experience and you might tell one or two people. If you have a bad experience you will tell 10 people. Thanks for the information. Unfortunately I am now at a loss for what to buy. I am new to this site so I will need to read up on the information. Any recommendations on another mattress similar to Select Foam's products but better suited in the customer service side?

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WARNING: Select Foam has been removed from the TMU membership list 13 Jan 2016 11:41 #15

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Hi Getblitzed,

Welcome to the Mattress Forum! and I'm glad you found us.

Thanks for the information. Unfortunately I am now at a loss for what to buy. I am new to this site so I will need to read up on the information. Any recommendations on another mattress similar to Select Foam's products but better suited in the customer service side?


My reply in post #2 here to another member earlier today would be the same as my reply to you as well.

I'm looking forward to finding out what you end up deciding ... and of course any other comments or questions you may have along the way.

Phoenix
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Last edit: by Administrator. Reason: Updating link to https: status

WARNING: Select Foam has been removed from the TMU membership list 13 Jan 2016 12:12 #16

  • chrismv48
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Hey Getblitzed,

I was in a similar situation except I had already ordered and received the mattress and was instead deciding if I should return for a refund or exchange it. The mattress was too firm and it was my fault for selecting it (long story).

Anyways, I experienced many of the same customer service issues (mostly just difficulties getting in touch with them) but after considering all my options, I still decided to go with the exchange. This is due to 2 main factors: 1) While their customer service is bad, I don't think it's because they are trying to be malicious/irresponsible. I think they are just very busy and poorly organized/lack systems that many bigger companies have. Any time I've actually gotten them on the phone, it's actually been a pretty pleasant experience. 2) There just weren't that many comparable options available online in terms of quality. Many of the other memory foam sites use lower density foams and/or lacked the variety that Select Foam offers.

Now I'm waiting for the new mattress to be shipped (fingers crossed it'll be here next week) and I fully plan on posting to summarize my thoughts on this experience after everything is concluded. But thought this update could be useful in guiding your decision in the meantime.

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WARNING: Select Foam has been removed from the TMU membership list 13 Jan 2016 12:21 #17

  • Getblitzed
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Thanks for the information. I can appreciate your comments in regards to the service issue that they are most likely experiencing. Can you tell me which mattress you ordered initially and which one you exchanged it for?

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WARNING: Select Foam has been removed from the TMU membership list 13 Jan 2016 12:31 #18

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Hi Getblitzed,

1) While their customer service is bad, I don't think it's because they are trying to be malicious/irresponsible. I think they are just very busy and poorly organized/lack systems that many bigger companies have. Any time I've actually gotten them on the phone, it's actually been a pretty pleasant experience.


While I would agree with you that I don't believe they are trying to be "malicious" and that they can be helpful when you do reach them on the phone ... after many long and "direct" conversations with their ownership over the years and with their history of delays and more recently their lack of willingness to follow up and resolve issues in a timely manner (especially when it comes to after sales service or refunds) ... I think their issues run much deeper than just being busy or being poorly organized or lacking systems that larger companies have and are connected with more deeply rooted and persistent issues that are part of the company culture itself and their ongoing and consistent tendency to overpromise and underdeliver and the inability or unwillingness of their ownership to "fix" some of the obvious issues that they have experienced over the years.

Phoenix
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Last edit: by phoenix.

WARNING: Select Foam has been removed from the TMU membership list 13 Jan 2016 13:00 #19

  • chrismv48
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I ordered the Regalis and am exchanging for the Cirrus Luxe. When I was initially testing mattresses, I completely ignored soft mattresses because I had it in my head I needed a medium/firm mattress. I was wrong :)

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WARNING: Select Foam has been removed from the TMU membership list 04 Feb 2016 08:19 #20

  • prepballfan
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My wife and myself are considering the grandis hd is the issues at select foam still ongoing

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