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Eve Mattress 06 Jan 2016 11:52 #16

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Hi rye,

Thanks for posting the additional information about Eve Mattress ... I appreciate it.

I didn't realize that they are available in the US now as well (which I confirmed on their chat). They also told me that their top two foam layers are 50 kg/m3 density (which is 3.1 lbs per cubic ft) which if this is correct would be lower quality/density materials than I would be comfortable with (see the foam quality/density guidelines here ) and that I would consider to be a weak link in their mattress in terms of durability and the useful life of the mattress. Their base layer is 36kg/m3 (2.25 lbs per cubic ft) which would be a good quality material but the upper layers of a mattress are the weakest link in terms of the durability and useful life of the mattress.

I also questioned them about the type and density of the middle layer which they describe as a high resilience foam which is a different material from memory foam. You can see a copy of the chat at the end of this reply and their customer service rep doesn't appear to be very familiar with foam types.

Their previous mattress that used latex would have been a more durable design than their current mattress so I would also question why they made such a major change in their materials if their first one was already as good as they claimed it was.

One to watch I think, definitely an interesting year ahead for Eve mattress.


I agree it will be interesting to watch along with all the other mattresses in what I call the "simplified choice" mattress category .

Over the coming days I will add them to the growing list.

Phoenix

The eve Team
Happy New Year! We're giving the first 500 customers of 2016 $100 off - just enter NewYear100 at checkout to claim your discount :)

You — Update your info
Are your mattresses available in the US?

Nick joined the chat
Nick
Hi there - yes they are! We've actually got an office over here

You — Update your info
Can you tell me the density of your 3 foam layers?

Nick
Shipping to the US is also 100% free and the 100 Day Trial works over here exactly the same
So the density of the memory foam layers is 50kg/m3, and the base foam is 36kg/m3

You — Update your info
Thank you. How about in Canada?

Nick
So I'd need to check the regulations for us shipping to Canada. Every country has their own set of fire regulations and whilst we're 100% certified for the US, we haven't applied for the tests in Canada, so I'm not sure we're allowed to sell mattresses there (yet!)

You — Update your info
Thank you

Nick
No problem :) Just so you're aware, we're giving our first 500 customers of 2016 $100 off and I think its still valid - just enter NewYear100 at checkout to get the discount. I wouldn't want you to miss out!

You — Update your info
According to your site the middle layer isn't memory foam so could you tell me the density of that layer as well
And the thickness of the layers as well

Nick
Hi there. So the middle layer is a type of memory foam, but its just more breathable than other memory foam brands. Apologies, maybe the wording on the site is a little misleading

You — Update your info
High resilience foam isn't memory foam and generally comes in a different density range than memory foam.

Nick
Ok, we have changed our composition recently and it could be that I got confused with the definitions. But I was certainly under the impression the high density layer was memory foam. If you'd like though, if you would like to leave your email address, I can get our head of product to come back to you with a better answer and also confirm the density of that layer?

You — Update your info
you can email me at [email protected] and if you could also include the thickness of the layers in your reply it would be great.
Or if you know them you could let me know the thickness here and then they can just confirm the type of foam and the density of the middle layer

Nick
Ok I'll get our head of product to email you there, with all the details including thickness
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Eve Mattress 07 Jan 2016 06:51 #17

Thanks so much Phoenix for the reply, and the excellent resource of information you've put together on this website, it's appreciated.

I'd be interested to hear what the Eve Head of Product comes back with on email, if anything.

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Eve Mattress 24 Jan 2016 09:07 #18

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Hi I'm the OP of this thead, sorry it taken me a while to respond to your comments.

Interesting reading in the other threats. I feel a bit of a mug to have bought into their advertising.

My experience of the mattress was that it was too firm. The top layer was comfortable, but as a lightweight side sleeper, I don't think there was enough give in the middle and bottom layers (the job done by springs in a traditional mattress.

I email the company before Christmas and requested a collection & refund. They suggested trying with a topper which they would supply free of change. The topper arrived, it was quite thick (4cm) and didn't have any branding on it, just "cool touch" written on the cover. This made very little difference to the support properties of the mattress.

I arranged a collection and they took it away on Friday. The deliver men said they have collected loads of these. They refused to take the topper, said that they were only instructed to collect the mattress and have left toppers behind everywhere else.

Now waiting a refund....

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Eve Mattress 24 Jan 2016 11:22 #19

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Hi paddyb,

Thanks for the update and for taking the time to share your experience ... I appreciate it :)

I'm sorry to hear that your mattress didn't work out for you as well as you hoped for but the good news is that you had the foresight to choose a mattress with a good return/refund policy so once you receive your refund you can start over again to choose a mattress that is a better "match" for you in terms of PPP.

They never did reply to me with the information that I asked for about the materials that are in their new design.

Phoenix
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Last edit: by phoenix.

Eve Mattress 24 Jan 2016 12:05 #20

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Well just the small matter of actual getting my money back and then I can confirm that the company at least have good customer service standards even if the quality of their products are questionable..

I think this is an American based forum, but I wondered if anyone can recommend any other companies/retailers who have a free trial option? I know Leesa are operating in the UK, but I'm not sure that the product is that different from Eve and I'm veering towards a pocket sprung mattress with memory form comfort layer. I think Argos will collect a mattress (and drop off a replacement at the same time) free of charge, but most other companies charge £40 or more for collection and expect it to still be in the polythene wrapper.

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Eve Mattress 24 Jan 2016 12:57 #21

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Hi paddyb,

I think this is an American based forum, but I wondered if anyone can recommend any other companies/retailers who have a free trial option? I know Leesa are operating in the UK, but I'm not sure that the product is that different from Eve and I'm veering towards a pocket sprung mattress with memory form comfort layer. I think Argos will collect a mattress (and drop off a replacement at the same time) free of charge, but most other companies charge £40 or more for collection and expect it to still be in the polythene wrapper.


The forum is focused on the American and Canadian markets and unfortunately I have little specific knowledge about the UK market.

Having said that ... some of the members here are from the UK and hopefully they will see your post and share their comments and experiences and some of the information and search links in post #5 here may be helpful as well.

Phoenix
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Last edit: by Administrator. Reason: Updating link to https: status

Eve Mattress 25 Jan 2016 05:20 #22

I think this is an American based forum, but I wondered if anyone can recommend any other companies/retailers who have a free trial option? I know Leesa are operating in the UK, but I'm not sure that the product is that different from Eve and I'm veering towards a pocket sprung mattress with memory form comfort layer. I think Argos will collect a mattress (and drop off a replacement at the same time) free of charge, but most other companies charge £40 or more for collection and expect it to still be in the polythene wrapper.


If you're looking for pocket sprung mattress in the UK with 100 day return then look at the Swoon Editions Smith mattress. It is pocket sprung but has no memory foam. It has natural fibres in the comfort layer instead. The price is higher than most other 100 day return mattresses.

I personally went with the Leesa but i will probably return it. It feels comfortable and soft but the cheap 3lb density memory foam concerns me. Also most of the for profit reviewers said the Leesa was cool but I'm finding it a bit warm. It's not as warm as other memory foam mattresses I've tried though.

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Eve Mattress 25 Jan 2016 11:30 #23

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Hi DZ1,

Thanks for sharing your comments and feedback all the way from the UK ... I appreciate it :).

Phoenix
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Eve Mattress 26 Jan 2016 06:28 #24

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Had an email from Eve yesterday confirming return of mattress. Payment should be in my account within three days.

Swoon edition sounds good but don't like the 4-6 weeks delivery.

Homebase in the UK are offer 25% off all furniture over £150 at the moment (they do this quite regularly at different %, but this is the highest discount they offer), and as an affiliate of Argos, I think they offer a free collect & return policy. Their main brands are Silentnight, Rest Assured, Airsprung and Sealy, which are quite common in the UK. Not sure if they operate in the US? These are mostly budget brands, but I'd value your opinions on the selections below. I'm wondering if I get a cheapish pocket sprung and use it with the topper Eve gave me (and I have another hollow fibre one) if that will suffice? Presumably the springs will outlast the topper, so I could get a new one when it wears out?

I'm about 137 pounds, 5' 11" and sleep on my side. From info given, which of these would you recommend:

homebase.co.uk/en/homebaseuk/furniture/beds-and-mattresses/mattresses#30744573456166767406811111798108101
ADMIN NOTE:Retired Website | Archived Footprint: homebase.co.uk/en/homebaseuk/furniture/beds-and-mattresses/mattresses#30744573456166767406811111798108101

I realise this might be difficult for those not familiar with the UK market, but I don't think we have a comparable website in the UK, so I hope you can help.

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Eve Mattress 26 Jan 2016 11:52 #25

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Hi paddyb,

I'm wondering if I get a cheapish pocket sprung and use it with the topper Eve gave me (and I have another hollow fibre one) if that will suffice? Presumably the springs will outlast the topper, so I could get a new one when it wears out?

I'm about 137 pounds, 5' 11" and sleep on my side. From info given, which of these would you recommend:

www.homebase.co.uk/en/homebaseuk/furnitu...67406811111798108101

I realise this might be difficult for those not familiar with the UK market, but I don't think we have a comparable website in the UK, so I hope you can help.


While I can certainly help with "how" to choose ... I don't make specific suggestions or recommendations for either a mattress, manufacturers/retailers, or combinations of materials or components because the first "rule" of mattress shopping is to always remember that you are the only one that can feel what you feel on a mattress and there are too many unknowns, variables, and personal preferences involved that are unique to each person to use a formula or for anyone to be able to predict or make a specific suggestion or recommendation about which mattress or combination of materials and components or which type of mattress would be the best "match" for you in terms of "comfort" or PPP (Posture and alignment, Pressure relief, and your Personal preferences) or how a mattress will "feel" to you or compare to another mattress based on specs (either yours or a mattress), sleeping positions, health conditions, or "theory at a distance" that can possibly be more accurate than your own careful testing (hopefully using the testing guidelines in step 4 of the tutorial) or your own personal sleeping experience (see mattress firmness/comfort levels in post #2 here ).

The process of looking for a mattress would be the same in the UK as it would in North America and the first place to start your research is the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that can help you make the best possible choice ... and perhaps more importantly know how and why to avoid the worst ones.

Two of the most important links in the tutorial that I would especially make sure you've read are post #2 here which has more about the different ways to choose a suitable mattress (either locally or online) that is the best "match" for you in terms of "comfort" and PPP that can help you assess and minimize the risks of making a choice that doesn't turn out as well as you hoped for and post #13 here which has more about the most important parts of the "value" of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists based on all the parts of your personal value equation that are most important to you.

Post #5 here may be helpful as well

I can't speak to how any mattress will "feel" for someone else because this is too subjective and relative to different body types, sleeping positions, and individual preferences, sensitivities, and circumstances but outside of PPP the most important part of the value of a mattress purchase is durability which is all about how long you will sleep well on a mattress. This is the part of your research that you can't see or "feel" and assessing the quality/durability and useful life of a mattress depends on knowing the specifics of its construction and the type and quality of the materials inside it regardless of the name of the manufacturer on the label (or how a mattress feels in a showroom or when it is relatively new) so I would always make sure that you find out information listed here so you can compare the materials and components to the quality/durability guidelines here to make sure there are no lower quality materials or weak links in a mattress that would be a cause for concern relative to the durability and useful life of a mattress before making any purchase.

Unfortunately none of the descriptions of the mattresses you linked provide enough specific information about the materials and components inside them to make any meaningful comments about any of them. If you can find out the information here about any of the mattresses you are considering and post it on the forum then I'd certainly be happy to make some comments about the quality of the materials and the mattress "as a whole" and let you know if I can see any lower quality materials or weak links that would be a cause for concern.

In its simplest form ... choosing the "best possible" mattress for any particular person really comes down to first finding a few knowledgeable and transparent retailers and/or manufacturers that sell the types of mattresses that you are most interested in (either locally or online) and that you have confirmed can provide you with all the information you need to know to make an informed choice and make meaningful comparisons between mattresses and then ...

1. Careful testing (hopefully using the testing guidelines in the tutorial) to make sure that a mattress is a good match for you in terms of "comfort", firmness, and PPP ... and/or that you are comfortable with the options you have available to return, exchange, or "fine tune" the mattress and any costs involved if you can't test a mattress in person or aren't confident that your mattress is a suitable choice.

2. Checking to make sure that there are no lower quality materials or weak links in the mattress that could compromise the durability and useful life of the mattress.

3. Comparing your finalists for "value" based on #1 and #2 and all the other parts of your personal value equation that are most important to you.

Phoenix
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