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Restava vs. Christeli 06 Jul 2014 01:55 #51

  • phoenix
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Hi Iowamcnabb,

Thanks for posting the video with the unboxing of your new mattress ... I appreciate it as well :)

I hope you have the chance to share an update after you've had the chance to sleep on it for a bit.

Phoenix
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Last edit: by phoenix.

Restava vs. Christeli 06 Jul 2014 09:45 #52

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Thanks guys/gals. We made the restava purchase based on research and info from this site so I thought I'd give back by sharing my experience.

We were sleeping on a nearly 15 year old spring mattress prior to the ivory so nearly any mattress would be an upgrade haha. We have slept on it for 3 nights now and each night has been better than the last. I can't compare it to other foam mattresses but IMO the medium firm description is spot on and the quality seems legit.

We ordered on Thursday and was told the mattress would be shipped out the following Tuesday and we would receive it in 2 days (Thursday). We received on time as promised and the customer service over the phone was pleasant.

With the 7 percent discount they had the total came to 1100 and change for the queen mattress and foundation. We are happy with the purchase a few days in and so far I would recommend them. I will update on occasion

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Last edit: by Iowamcnabb.

Restava vs. Christeli 10 Jul 2014 04:33 #53

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Just to update the rest of this topic ... I also received a reply to my email today that apologized for holiday schedules "messing up" the timing of their reply to me and that they will be going through this topic so they can respond to any issues that were mentioned and respond to me as soon as they can.


Phoenix, thanks for your help on this. Wondering if you have any further updates? I was *this* close to ordering a Restava before coming across this thread, eager to hear what you've learned. Thanks!

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Restava vs. Christeli 10 Jul 2014 14:26 #54

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Hi coltsfan317,

I still don't have the details yet but I will post them here as soon as I do.

They called me this morning but I was in the shower and when I called back they weren't available either so I'm still waiting for more information about the specifics of the changes.

Phoenix
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Restava vs. Christeli 15 Jul 2014 18:53 #55

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Wow, still no response?

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Restava vs. Christeli 15 Jul 2014 19:34 #56

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Hi SoCalSleeping,

They called me back the next day but they still didn't have all the information about all the foam densities that I was looking for so I clarified what I was looking for in more detail and they said they would call me back as soon as they found out. I haven't received a call back since then unfortunately.

It's disappointing that it's taking so long to find out some fairly basic information.

Phoenix
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Restava vs. Christeli 17 Jul 2014 18:51 #57

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IowaMcnabb:

Curious to see how you are still liking the ivory 2 weeks in. Please be honest, but have you noticed any unusual wear and tear or indentations on your side of the bed? Really appreciate your input as always and please continue to check in with updates on the bed. I look forward to them.

Also disappointed to hear Restava has yet to get back with Phoenix, esp since he helps generate a lot of business for them. I think they have poor communication and are understaffed (at least in my experience), but the jury is still out on their quality.

Thanks everyone and keep in touch.

Tarpon

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Restava vs. Christeli 18 Jul 2014 16:03 #58

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Hi Everyone, although the Restava mattress may be good, their fulfillment is TERRIBLE and they charge your credit card immediately and then pass you off to a "white glove" delivery service (in our case Non Stop Delivery in Tampa) that postponed delivery repeatedly and NEVER SHOWED UP THE THIRD TIME.

I would urge everyone to shop elsewhere as Restava has yet to return a call or email regarding this matter.

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Restava vs. Christeli 18 Jul 2014 18:13 #59

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IowaMcnabb:

Curious to see how you are still liking the ivory 2 weeks in. Please be honest, but have you noticed any unusual wear and tear or indentations on your side of the bed? Really appreciate your input as always and please continue to check in with updates on the bed. I look forward to them.

Also disappointed to hear Restava has yet to get back with Phoenix, esp since he helps generate a lot of business for them. I think they have poor communication and are understaffed (at least in my experience), but the jury is still out on their quality.

Thanks everyone and keep in touch.

Tarpon



We are very happy with the mattress so far. Our sleep has been fantastic and I feel the quality is good. I haven't noticed any wear and tear but will certainly report back if I notice anything. B)

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Restava vs. Christeli 18 Jul 2014 19:34 #60

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IowaMcnabb:

Curious to see how you are still liking the ivory 2 weeks in. Please be honest, but have you noticed any unusual wear and tear or indentations on your side of the bed? Really appreciate your input as always and please continue to check in with updates on the bed. I look forward to them.

Also disappointed to hear Restava has yet to get back with Phoenix, esp since he helps generate a lot of business for them. I think they have poor communication and are understaffed (at least in my experience), but the jury is still out on their quality.

Thanks everyone and keep in touch.

Tarpon



We are very happy with the mattress so far. Our sleep has been fantastic and I feel the quality is good. I haven't noticed any wear and tear but will certainly report back if I notice anything. B)


Great to hear you are sleeping well. So no noticeable sagging? Thank you for the periodic updates, my wife and I both appreciate it!

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