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Restava vs. Christeli 27 Jun 2014 23:30 #41

  • SoCalSleeeping
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Well, I hope they do, as they have completely ignored/disregarded all my e-mails for a month now. At this point I have given up trying to get information from them.

It is hard for me to consider this company as "transparent" when it takes this much effort (or appears to not be possible for the average customer) to get basic specs on densities, which is all I requested. Other recommended retailers are far more straight forward in listing specs, and don't have marketing focused (and mostly meaningless) names for everything. Not to mention the pictures seem inconsistent with the actual construction, so that, combined with the difficulty/unwillingness to identify what the materials exactly are, has me skeptical.

I would be hard pressed to recommend them at this point, since I am uncertain that their advertised construction (even the very few details given) are correct.

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Last edit: by SoCalSleeeping.

Restava vs. Christeli 29 Jun 2014 18:58 #42

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Well, I hope they do, as they have completely ignored/disregarded all my e-mails for a month now. At this point I have given up trying to get information from them.

It is hard for me to consider this company as "transparent" when it takes this much effort (or appears to not be possible for the average customer) to get basic specs on densities, which is all I requested. Other recommended retailers are far more straight forward in listing specs, and don't have marketing focused (and mostly meaningless) names for everything. Not to mention the pictures seem inconsistent with the actual construction, so that, combined with the difficulty/unwillingness to identify what the materials exactly are, has me skeptical.

I would be hard pressed to recommend them at this point, since I am uncertain that their advertised construction (even the very few details given) are correct.


At this point, I am extremely skeptical of Restava. The lack of communication they've shown everyone, the discrepancies in the quality of their materials and densities, etc has me clutching my wallet and looking elsewhere.

Throw in the fact they are now giving Phoenix, the leader of this board, the run around and that does it for me. I think it's embarrassing how they've treated mattress underground and if I were Phoenix, I'd strongly consider removing them from the website's recommended manufacturer list.

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Restava vs. Christeli 01 Jul 2014 06:58 #43

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New member here, so glad to have come across this forum when researching mattresses. I too am considering Restava, and this topic has me thinking twice. Curious to hear what Phoenix finds out.

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Restava vs. Christeli 01 Jul 2014 10:28 #44

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Hi all,

I'm still waiting for a reply to the issues that were brought up in this topic. I sent another more "urgent" email today and hopefully they will reply quickly and I can update the topic with the information they provide.

Phoenix
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Restava vs. Christeli 01 Jul 2014 13:53 #45

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For those not receiving emails from restava try your junk mail... That's where mine ended up. I ordered the ivory and will post a review on it once I get all set up.

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Restava vs. Christeli 01 Jul 2014 15:58 #46

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Hi lowamcnabb,

Thanks for the suggestion :)

I've also seen many cases where email filters have settings that end up putting certain email addresses into junk folders even when they are a personal reply rather than spam.

Just to update the rest of this topic ... I also received a reply to my email today that apologized for holiday schedules "messing up" the timing of their reply to me and that they will be going through this topic so they can respond to any issues that were mentioned and respond to me as soon as they can.

Phoenix
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Restava vs. Christeli 01 Jul 2014 18:39 #47

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That's odd because I've also left voicemails well before any holiday, no calls were ever returned.

Also checked spam/junk folder, nada.

I'm curious to see what they say when they do respond to our concerns.

Also very interested to hear IowaMcNabb's review of the ivory.

Thanks everyone.

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Restava vs. Christeli 01 Jul 2014 18:50 #48

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It's not a filter, or problem on my end, I received the order/initial e-mails, they just stopped responding over a month ago when I tried to get construction information and then follow-up.

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Restava vs. Christeli 04 Jul 2014 08:02 #49

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The unboxing of the Ivory. Overall we are very happy with the mattress. The first night of sleep was great and I'll post a follow up after a week or so

vimeo.com/99896793

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Last edit: by Iowamcnabb.

Restava vs. Christeli 05 Jul 2014 22:50 #50

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Solid work IowaMcnabb! I appreciate that and wish more people would do this. How would you describe the quality? Are u able to compare the firmness to say, a tempurpedic model?



Either way, thank you for your contributions to this thread already and please keep us posted as you continue to sleep in the ivory.

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Last edit: by tarpon21.
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