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Restava vs. Christeli 12 Jun 2014 10:39 #11

  • tarpon21
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Tarpon,

I actually spoke to someone at Restava this morning. They told me the Comfort-Gel MF layer was 5.3lb foam. I have seen in other posts that it is 4.2lbs but I would be interested to see if you ahve heard anything any different.

I did also speak with Christeli and have been lloking more at them as well. I really like that the Danieli has the 8lb conforming layer...so I just have to decide if I can bite the bullet and accept the $1,293 price. I did also get them to confirm that the Danieli is comparable to the Rhapsody Breeze...which is my preferred over the Rhapsody Luxe, though I did really like them both. They do offer comparable Tempurpedic models if asked.

Wondering if you have heard from Restava?


Hi Tennis,

I spoke with Restava today and spoke to a very nice lady. She confirmed the density to be 5.3 lb foam. My main issue I explained to her is which tempur pedic model do they compare the Ivory to since I've seen different reports on this. She said it compares to the Cloud Luxe and it is a medium firm. She said the next firmest mattress they have is very firm, something that I do no want. I explained that I am a back and side sleeper and she suggested I try out the cloud luxe in a showroom (I had previously tried the Rhapsody last week and liked it). So now I'm kind of torn because I don't want something very firm, but not that soft either. I plan to try it out in the next few days and will let you know. But I am confused bc she said the Ivory is a medium firm, yet the Cloud luxe is the softest tempur pedic out there and is considered "very plush". Not sure how that compares...

However, one thing she did mention that I liked very much was that if the mattress arrives and I don't like it for 90 days, they will send a driver to my house to pick it up and ship it back for free. There is no packing it up or anything, they take it back and refund your money or you can swap it for the next model. That's nice knowing I won't be "stuck".

She did confirm they will accept 7% off courtesy of this fine forum.

In the meantime, I will be checking out other similar models that compare to the Rhapsody and also test lay in the cloud luxe. Tough decision right now and please keep me posted what you find out. We are in this together and have the same preference of firmness, just different size beds lol

Tarpon

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Last edit: by tarpon21.

Restava vs. Christeli 12 Jun 2014 21:14 #12

  • DJJazzyJoel22
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Phoenix,

Why isn't Christeli listed in your recommended companies list? I noticed that many people seem to be going for them and you yourself have very positive things to say about them.

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Restava vs. Christeli 12 Jun 2014 21:27 #13

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Hi DJJazzyJoel22,

Why isn't Christeli listed in your recommended companies list? I noticed that many people seem to be going for them and you yourself have very positive things to say about them.


There are many manufacturers/retailers across the country that I think highly of that will likely become members here over the coming years but where our conversations or relationship hasn't reached the point of seriously considering membership here yet for one reason or another. They were also reluctant at this point to offer a discount or bonus to the members here which is one of the membership criteria.

I certainly wouldn't read anything more into it :).

Phoenix
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Restava vs. Christeli 13 Jun 2014 03:38 #14

  • tennisbanker
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Tarpon,

The fact that she compared the Ivory to the Cloud-Luxe is somewhat surprising. Unless I am missing something, they compare it directly to the Rhapsody on their own website in the description. The Cloud-Luxe is at almost the exact opposite end of the spectrum. Based on Tempurpedic's website, the Cloud Luxe is an ultra soft bed...which just does not seem to match their website.

I was really close to just ordering the Ivory based on the comparison to the Rhapsody-Luxe on the website, but I am afraid now that it might be too soft.

Do you think maybe she just got confused?

I went to the "store" again last night and just reaffirmed that the Rhapsody series is more my speed in terms of feel.

I would be interested to hear your thoughts as well as those from Phoenix.

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Restava vs. Christeli 13 Jun 2014 08:19 #15

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Tarpon,

The fact that she compared the Ivory to the Cloud-Luxe is somewhat surprising. Unless I am missing something, they compare it directly to the Rhapsody on their own website in the description. The Cloud-Luxe is at almost the exact opposite end of the spectrum. Based on Tempurpedic's website, the Cloud Luxe is an ultra soft bed...which just does not seem to match their website.

I was really close to just ordering the Ivory based on the comparison to the Rhapsody-Luxe on the website, but I am afraid now that it might be too soft.

Do you think maybe she just got confused?

I went to the "store" again last night and just reaffirmed that the Rhapsody series is more my speed in terms of feel.

I would be interested to hear your thoughts as well as those from Phoenix.


Hi Tennis,

I totally agree, the two don't even compare (Medium firm to Cloud Luxe). When I spoke to the lady yesterday, she did seem a little confused at some of my questions. Still, I have seen even on this forum the ivory being compared to the cloud luxe. On the same token, I have seen some reviews of people who ordered the ivory expecting a cloud luxe feel only to find out it was too firm or former than their experience with the cloud luxe. My guess would be it is a little firmer than the cloud luxe, but i don't know that for sure.

What about the Astoria like you mentioned earlier? That is also compared to the rhapsody, although more expensive.

I plan to call them again today and maybe speak to someone else about the discrepancies in their comparisons. Will keep u posted!

Tarpon

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Restava vs. Christeli 13 Jun 2014 09:59 #16

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Hi tarpon21,

I totally agree, the two don't even compare (Medium firm to Cloud Luxe). When I spoke to the lady yesterday, she did seem a little confused at some of my questions. Still, I have seen even on this forum the ivory being compared to the cloud luxe. On the same token, I have seen some reviews of people who ordered the ivory expecting a cloud luxe feel only to find out it was too firm or former than their experience with the cloud luxe. My guess would be it is a little firmer than the cloud luxe, but i don't know that for sure.


While I don't have personal experience with the Ivory ... I agree that there there seems to be some confusion here because based on the description and the design I would think it was much closer to the Tempurpedic Contour Rhapsody Luxe than the much softer Cloud Luxe.

Phoenix
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Restava vs. Christeli 13 Jun 2014 11:36 #17

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Hi tarpon21,

I totally agree, the two don't even compare (Medium firm to Cloud Luxe). When I spoke to the lady yesterday, she did seem a little confused at some of my questions. Still, I have seen even on this forum the ivory being compared to the cloud luxe. On the same token, I have seen some reviews of people who ordered the ivory expecting a cloud luxe feel only to find out it was too firm or former than their experience with the cloud luxe. My guess would be it is a little firmer than the cloud luxe, but i don't know that for sure.


While I don't have personal experience with the Ivory ... I agree that there there seems to be some confusion here because based on the description and the design I would think it was much closer to the Tempurpedic Contour Rhapsody Luxe than the much softer Cloud Luxe.

Phoenix


I would think so as well. What about the design makes you feel like it's more like the Rhapsody Luxe? Just curious, need all the info we can get right now lol

It looks like I'll be in meetings the rest of the day and will be lucky to be able to call Restava back today. Is there any way you could call them up for some much needed clarity today Phoenix? You are very knowledgeable about these things and you'll know which questions to ask more than anyone. I have a feeling this issue will continue to pop up on the forum regarding the Restava and may save future customers some time and stress. Also if you hear anything new Tennis, please share with us. I'll do my best to call them back ASAP.

Thanks everyone for your help. Seems like a great mattress, but just some conflicting information on their website that we need to clear up.

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Restava vs. Christeli 13 Jun 2014 15:50 #18

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Hi tarpon21,

What about the design makes you feel like it's more like the Rhapsody Luxe?


Their description and firmness rating (which is the same as Tempurpedic rates the Contour Rhapsody Luxe) and the fact that it includes the "orthopedic comfort foam" on top.

Is there any way you could call them up for some much needed clarity today Phoenix?


I already called when I first saw your post and left a message. I'll post their reply and comments when they have the chance to call me back.

Phoenix
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Restava vs. Christeli 13 Jun 2014 17:56 #19

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Hi tarpon21,

Is there any way you could call them up for some much needed clarity today Phoenix?


I already called when I first saw your post and left a message. I'll post their reply and comments when they have the chance to call me back.

Phoenix


Thank you so much, Phoenix, and look forward to what you find out from them as well.

Also fwiw, I told the people at Restava that if it wasn't for you and mattress underground, I wouldn't have even known about Restava

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Restava vs. Christeli 15 Jun 2014 10:54 #20

  • SoCalSleeeping
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I am about a week into sleeping on the Ravelli and IMO it does a good job matching the grandbed in feel, as advertised. I tested all of the Tempurpedic line in the stores, so I have a pretty good reference point. So I would trust what they have written on the site for comparable models.

So far my impression is good. It feels like it is high quality, it does not have bad off-gasing, and the purchase experience was good.

I was going to update my own thread, but I was waiting on some additional construction information from them. That is my one disappointment, on the phone they were not able to get very detailed, so I sent an e-mail a couple weeks ago. I got a response saying it was "sent to management" and have followed up multiple times with no reply. Supposedly the customer service are "mattress experts", yet are unable to handle a pretty simple request on their own and need to consult management?

Anyway, they come with a label with the construction materials. That led to my second gripe, as in the absence of any response decided to review it. I am no expert, but the thicknesses do not appear to match the website description in both the totals and potentially the materials.

The tag: imgur.com/gpYQCIb

This is the best I was able to determine regarding their thicknesses and purpose, though I don't know it the exact order is discernible:

Comfort layer:

2 x 1" (Blue Gel" (guessing it is a gel memory foam)
1 x .9375" (TG Adaptaflex memory foam, guessing another gel formulation?)
1 x 2.68" (TG Adaptaflex memory foam, guessing another gel formulation?)

Total of 5.6175 inches, 6" on the website. But the website shows a 3" & 2" (same materials) and a 1" layer in-between (different material), but looking at the label I can't seem to make it match their advertised construction, even if pieces were glued. The label shows ~2" and ~4" of materials, not 5" and 1" as the website shows.

Support:

1 x 5.75" (Crushed, guessing that is the thicker layer of poly-foam)
1 x .9375" (FE, guessing this is the firmer poly-foam)
1 x 1.875 (FE' guessing this is the firmer poly-foam)

Total of 8.56 inches, 9" on the website, but the materials/proportions seem more consistent with what is advertised.

Total mattress: 14.1775 (this matched my actual measurement on the bed, slightly over 14")

On the website the layers add up to 15". Overall the upper portion doesn't really seem to match the description exactly, but it is hard to tell since they use a proprietary naming system and everything is "cool touch" or "cool logic" etc. When I looked up Adaptaflex (flexiblefoam.com/), there is quite a variety of options they sell, and I assume they make custom blends, I don't know if much can be gleamed from the tag on the actual material qualities.

Overall I am happy with it. But I think their website and customer service knowledge/accuracy is a bit lacking. Their use of special names and rounding up of thicknesses is a bit misleading and my gut feeling is that the pictures shown may be different than the actual construction, it seems close, but off.

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Last edit: by SoCalSleeeping.
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