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Memory Foam Mattress Weight 25 Sep 2013 10:03 #11

  • jj91
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Dn and Phoenix, thanks for your comments and confirming my calculation was correct.

The mattress weight of 90 lbs is only for the top layer and does not include the latex support layer. I did not weigh the latex support layer but it is certainly heavier than the memory foam top layer. As you guys noted the 90 lbs. is significantly out of the range of what it should be. There is a little bit more back story that I didn't share initially that would lead me to believe that I received the correct mattress. The 1st mattress top I received had a smudge and ripped legal tag; therefore Christeli quickly agreed to send a replacement. The original mattress also weighed 90 lbs, which I asked about when I called to get a replacement mattress. The customer service representative said they didn't know the weight but thought it should be heavier and that I might have got a defective mattress. Both mattresses had tags listing the model as the Lux Estate as well as quality control inspection tags. The thickness of the memory foam topper is almost 7". It appears a little more than 1" is the cashmere cover, which leaves roughtly 5 3/4" of memory foam. Pretty close to the 6" advertised. Upon receiving my replacement mattress, I followed up with another customer service representative again inquiring about the weight. She too said she didn't know the weight and that they don't share that information with them. Upon pressing her further, she said she would look into and call me back. She was supposed to call me back yesterday but still have not heard anything from her on this. Unless there is some sort of valid reason for this, this is a deal breaker for me. My experience with sleeping on the mattress has been positive, but I will be sending the mattress back if I can't substantiate the materials components. I will keep you posted on what I hear back.

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Memory Foam Mattress Weight 25 Sep 2013 11:02 #12

  • Everready073
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Thanks for the update. Will be following closely

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Memory Foam Mattress Weight 25 Sep 2013 13:06 #13

I too am curious.

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Memory Foam Mattress Weight 25 Sep 2013 14:31 #14

  • phoenix
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Ditto to all the rest of the "I'd like to know the outcome of this as well" posts :)

Phoenix
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Memory Foam Mattress Weight 30 Sep 2013 15:11 #15

  • Everready073
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Any update. Buying soon and was going to go with christali. I guess select foam it is

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Memory Foam Mattress Weight 03 Oct 2013 15:39 #16

  • jj91
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After going round and round a couple times, today I finally received some answers and a suitable conclusion to my situation. Without taking the mattress apart, Christeli can't definitively say what the issue is, but they did confirm to me that my mattress should weigh 120 - 130 lbs. Even though the mattress has all the right tags they believe somehow my entire mattress was made with 5 lbs. memory foam. One possible explanation is they mistakingly used 5 lbs memory foam on the 2" layer instead of 8 lbs. memory foam. I guess, conceptually this makes sense as 5.5 inches of 5 lbs memory foam is very close to what my mattress weighed. They offered to send out another replacement top or I could take a pretty sizable refund on the original purchase price. Since we have been happy so with the mattress we do have, we agreed to the refund. Only time will tell how well the mattress will hold up. Thanks to all who weighed in on my questions!

JJ

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Memory Foam Mattress Weight 03 Oct 2013 17:26 #17

  • Everready073
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Thanks for the update!

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Memory Foam Mattress Weight 03 Oct 2013 20:42 #18

  • phoenix
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Hi jj91,

I'm glad your mystery was explained (or at least probably explained) and that you are happy with the outcome.

If all the layers are 5 lb memory foam then it would certainly be a durable material.

Thanks for bringing us up to date :)

Phoenix
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