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Lack of response after mattress purchase 09 Aug 2021 04:24 #11

  • Serenitystar80
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Orlandeau, Just curious what mattress did you go with at Flexis Comfort, that you found comfortable and nice? I was looking at their mattresses too.

Thanks!

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Lack of response after mattress purchase 19 Sep 2021 13:29 #12

  • Doug6952
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I'm having the same issue getting in touch with Flexus to get an update on my order. Placed the order on 9/6. I sent an email over a week ago with no response and tried calling a few times yesterday and left a message.

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Lack of response after mattress purchase 20 Sep 2021 01:32 #13

  • lantern71
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keep calling and you will get a response eventually. Flexus has two issue right now 1) at the moment most of their latex is imported and the ports are extremely backlogged. Don't be surprised if you end up waiting a bit longer. 1) Their office is short staffed. Hence the slow response.

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Lack of response after mattress purchase 13 Oct 2021 17:53 #14

  • megapleb
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I wish I had seen this before I placed an order from Flexus. One of the reasons I ordered was because it said shipping within 48 hours. It's been two weeks now, no shipping notification and no response to either of my emails. I'm close to calling my credit card company ask asking for a chargeback.

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Lack of response after mattress purchase 13 Oct 2021 17:56 #15

  • Doug6952
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They got back to me a couple of days after leaving a message. Mattress finally arrived about a month after ordering.

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Lack of response after mattress purchase 27 Oct 2021 12:15 #16

  • competentcuttlefish
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Just came across this thread, and unfortunately it looks like I'm another data point in the trend. I ordered from Flexus on 10/19 and it hasn't shipped yet. I gave them a call this past Monday and was told it was scheduled to ship "tomorrow" and to expect an email with the shipping confirmation then. It's now Wednesday and nothing.

I totally empathize with anyone involved with getting things from point A to point B right now, but I really wish they were candid about the shipping delays they're experiencing. I would have happily ordered from them a month ago if I knew they were experiencing delays. Continuing to advertise 48 hour shipping is just dishonest at this point, and because of it I'm going to be sleeping on the floor for a while.

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Lack of response after mattress purchase 27 Oct 2021 13:04 #17

I’m in the same boat. Ordered one layer of king, med Talalay, split, directly from Henry over the phone. He told me it would take 3-4 weeks before it would ship. It’s now been 5 weeks and he hasn’t even responded to an email I sent last week.

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Lack of response after mattress purchase 02 Nov 2021 13:32 #18

  • auximenies72
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Well now I'm really glad I didn't place my order until speaking to someone to confirm whether or not the 48-hour TAT was too good to be true. Left a voicemail today, and i guess I'll keep shopping other vendors for now.

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Lack of response after mattress purchase 02 Nov 2021 14:02 #19

Just as a comment. While it did take about 2 months to get my order, I did get my mattress and I'm very happy with it. Wish they were a bit more upfront about the whole process, but at least the product is good and came in good condition. No clue about after sales support, since I didn't need any.

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Lack of response after mattress purchase 02 Nov 2021 20:03 #20

  • NikkiTMU
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Hi pcg2k (and all!)

Thanks for the update. We're so glad to hear you're enjoying your Flexus mattress.

I am just dropping a note to let everyone know we are also pro-actively reaching out to Flexus to see what may be the hang up in terms of shipping and delayed contact, and to keep Flexus informed as to current consumer pain points faced when purchasing with them.

Hopefully we will be in touch soon.

NikkiTMU
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