ABOUT
ABOUT GhostBed
Marc Werner is the founder and CEO of GhostBed. He is well-known for his various industry-related patents and his 20-year involvement in the mattress industry. Nature’s Sleep is his wholesale brand and GhostBed is their direct-to-consumer e-commerce line.
After undergoing three major neck surgeries, Marc knew what it was like to be in pain every single day. In 2001, after failing to find a comfortable mattress and pillow that supported his neck and back, and he decided to invent his own. That’s when he founded Nature’s Sleep. Their manufacturing and production facilities are now entirely USA-based for American sold mattresses and Canadian based for mattresses sold in Canada.
Fast-forward to 2015 when Nature’s Sleep introduced GhostBed. Their added goal was simple: to create a bigger, better, and more affordable mattress while still offering the best service in the industry. To make it easier to find the best-match “ideal” mattress they used only quality and durable components and eliminated the need for sometimes inaccurate in-store “testing” by introducing (quite early relative to other players) the GhostBed 101 nights risk-free, thus giving their customers the chance to fall in love with the product in their own homes and ensure suitability.
Since GhostBed was introduced, they now have 3-Premium Mattresses in their lineup which is all designed for optimal comfort and support. Click the PRODUCTS tab above for details and highlights
PRODUCTS
GhostBed Mattresses
Since GhostBed was introduced, they now have 3-Premium Mattresses in their lineup which are all designed for optimal comfort and support. (click the SPECIFICATIONS & Designs tab for a layer-by-layer breakdown of each product.
GhostBed Mattresses Highlights
- Each Mattress is crafted in the USA utilizing the best sleep technology for b oth manufacturing and testing to give optimal support and comfort for a wide range of BMI and sleeping needs and preferences. All foams used in the GhostBed are CertiPUR-US certified and are supplied by various US foam manufacturers.
- GhostBed’s quality control is impeccable
- Customer Service is at the forefront of GhostBed. Each team member goes through an extensive training program that covers mattress materials, design, warranty information, and much more so they can provide customers with the best experience possible.
- 20-25 year warranty and a 101-night sleep trial. If consumers have the slightest doubt within the 101-night sleep trial they can call GhostBed and return the mattress for Free, with all returned mattresses being donated to a local charity.
GhostBed Mattresses Ratings
While a mattress is generally a very personal choice and other people’s opinions cannot tell how a mattress would feel and match anyone else as this depends on so many interrelated variables, both The GhostBed and GhostBed Luxe have an unusually high rate of being recommended by Consumer Reports in the top 90% approval range. The Consumer Reports’ 2018 review found that GhostBed offers:
- “Very good performance Performed well for all sleepers – including side, back, and stomach sleepers. ”
- “ Firm, supportive feel, with limited motion transfer ~ This mattress proved to be very stable and limited the amount of vibration felt.”
- “ Very good to excellent ratings ~ Rated positively amongst all categories — including excellent durability”
SPECIFICATIONS & DESIGN
SPECIFICATIONS, Materials & Designs
(11") The GhostBed Classic Mattress ~ Latex & Gel-memory foam
- 1.5" Dunlop Latex
- 2" of 4 lbs/ft3 Gel Memory foam
- 7.5" of 2lbs/ft3 HD Polyfoam
- Upon request, this line can be customized before purchase to suit consumer needs and preferences
(13") GhostBed Luxe Mattress ~ Poly, Memory Foam Combos
- 1 1/2" Quilted Cooling Cover using a unique Japanese technology (Polypropylene/Viscose/poly blend)
- 2" of 4 lbs/ft3 Phase change coated Gel memory foam
- 2" of lbs/ft3 Ghost Bounce Foam
- 7.5" of 2 lbs/ft3 HD Polyfoam support base
(13") GhostBed Flex Mattress ~ Hybrid Gel Memory Foam with Individually Wrapped Coils
- 1" Quilted cooling cover Polypropylene/Viscose/poly blend
- 2" of 4 lbs/ft3 Gel Memory foam
- 1” of 2 lbs/ft3 pressure-relieving transition foam
- 8.5” Pocket coil innerspring unit with reinforced edge support
- 1” HD foam stabilization layer
(12") GhostBed 3D Matrix® ~ Patented Cooling Technology & Hybrid Comfort
- Zippered Ghost Ice cooling cover
- 1” Memory Foam + Polymer Layer (patented cooling 3D Matrix) stretches in all directions. 2 lbs/ft3
- 2” Gel memory foam 4 lbs/ft3
- 1" Polyfoam layer 4 lbs/ft3
- 1" Memory foam transition layer 2 lbs/ft3
- 6” Pocket coil (Reinforced proprietary Spirited Edge perimeter support)
- 1” HD Polyfoam stabilization layer
(12") GhostBed 3D Matrix® SmartBed Mattress ~ Hybrid foam with adjustable air pockets
- Zippered Ghost Ice cooling cover
- 1” 3D Matrix Polymer Layer (patented cooling 3D Matrix) stretches in all directions. 2 lbs/ft3
- 2” Gel memory foam 4 lbs/ft3
- 1" Polyfoam layer 4 lbs/ft3
- 2" foam transition layer 2 lbs/ft3
- Smart Sensors on each side
- Adjustable air chambers - control with app on your smartphone or tablet
- 2" HD Polyfoam layer
(12") GhostBed Natural ~ Hybrid Latex with pocket coils
- Zippered organic cotton cover Viscose/poly blend
- 1” 1.8 oz wool layer
- 2" Natural Talalay latex (medium firmness)
- 8” Pocket Coils (Reinforced proprietary Sprinted Edge perimeter support)
- 1” Dunlop stabilization base
(10") GhostBed RV Mattress
- Plush polyester and Viscose cover
- 2” responsive memory foam bounce layer
- 2” gel memory foam
- 6” HD foam core base
(12") GhostBed Venus Williams Legend All Foam Mattress
- REPREVE Venus Performance cover made with 25% recycled water bottles
- 2" Gel Foam Venus Layer 3 lbs/ft3
- 2" Ghost Bounce Memory foam layer
- 8" High-Density base foam 2 lbs/ft3
(12") GhostBed Venus Williams Legend Mattress ~ Air chamber/foam Hybrid
- REPREVE Venus Performance cover made with 25% recycled water bottles
- 2" Gel Foam Venus Layer 3 lbs/ft3
- 1.5" Transition Foam 4 lbs/ft3
- 8” Pocket Coils (Reinforced proprietary Spirited Edge perimeter support)
- High-Density base foam 2 lbs/ft3
5 GB Family Values
Introducing the 5 GhostBed Family Values
We get it: sleep is a delicate subject. It’s something you spend a third of your life doing, so it makes sense. And with how big of an investment a mattress can be, it’s the smart bet to research your options first. (It’s why you’re here, right?)
Choosing the mattress is the easy part, especially with the help of mattress quizzes and forums like The Mattress Underground. But how do you vet the company you’re buying from? How do you cut through the noise to really get a sense of what the experience might be like? Let us pave the way…
Here at GhostBed, we’re a family-owned business with big-league manufacturing experience. Our founder, Marc Werner (yep, of the famous Werner Ladder Company), takes an active part in ensuring not just the quality of our products, but the quality of our service.
Have we learned things along the way? Of course. But we’re proud to use what we’ve learned to continually improve. Here’s a peek at some of the “family values” we’ve established:
- We create premium products for every type of sleeper. Side sleeper? Back sleeper? 3 neck surgeries to date, like our founder? We’ve got a mattress for you. But the reality is, a mattress that feels wonderfully bouncy to one person might feel uncomfortably soft to another. During your 101-night comfort trial, consider us your sleep connoisseurs. We’re here to help you sleep your best—and if that ultimately means that your GhostBed mattress isn’t right for you, you’ll get your money back and we’ll help you arrange for a pickup and/or donation. (It’s one of the reasons we’re one of the few mattress-in-a-box recommendations here on The Mattress Underground!)
- We set high standards for sustainable shipping & returns. Eco-friendly and fast shipping has always been our MO, with most orders shipping within 24 hours. Most people are pleasantly shocked by how fast their mattress arrives, and it’s one of the reasons we have so many loyal customers! Like a tightly run ship, our logistics team has certain processes in place to meet these high standards. The same goes for returns—while we’re fortunate to have a low rate of returns, we have a process in place to make sure that unwanted mattresses are donated, whenever possible, instead of sent to a landfill. The pandemic threw wrenches at us left and right, but we’ve been working diligently to keep this process afloat.
- When issues arise, we strive to provide a solution during your first call. We process thousands of orders every month, from mattresses to pillows and more. With so many products going from point A to point B, sometimes issues arise. And when that happens, we’ve trained our staff to address it as quickly as possible. Sometimes a senior manager’s approval is required, but we work hard to get through the queue as fast as we can. Take a look at our 35,000+ positive reviews, and you’ll see that the vast majority of people enjoy a shopping experience with no hiccups at all!
- We work with our customers to make it right. Marc works day-to-day with his wife, son, and daughter at our corporate office. Our goal is for each and every one of our customers to feel that same family vibe. Is it perfect all the time? Maybe not. But while we have certain guidelines in place to keep our family unit running smoothly, we’ll do everything we can to treat you fairly. For those few customers who escalate concerns to the BBB, we have a dedicated senior manager who has been working diligently to address these issues. While these customers don’t usually come back to update their reviews, you have our word that the situation has been resolved.
And last but not least...
- We continually train our staff to uphold these values. We’re proud (and humbled) to say that despite the COVID-19 pandemic, our team has continued to grow. Back in early 2020, we had a total of 35 employees across all departments… now we’ve got 35 sleep experts on our customer service team alone! We’re working hard to train each new employee on our logistics as well as our unique products because we love it when our team can share knowledge and expertise with you. With each new scenario, our team is able to learn, grow and make a difference—and sharing your feedback directly with our managers is one of the best ways we can improve our training.
Still, have questions or concerns? Let us know! We’re honored to partner with The Mattress Underground and are looking forward to helping in any way we can.
About Author Ashley Werner
Ashley is the daughter of the GhostBed CEO (by Nature's Sleep) a 5th-generation small family business. She manages email marketing and social community management to help answer questions personally via email, newsletter replies, or on social media.
